Customer Service, Executive Assistant, Human Resources and Accounting
Resume:
Christina
Alegria
**********@*****.***
Administrative and customer service centric professional with a strong work ethic, skilled at multi-tasking and maintains strong attention to detail. Employs professionalism and superior communication and problem solving skills to meet client and company needs. Readily adapts to change and exceeds quality of work expectations. Proactively works with a sense of urgency to anticipate the needs of senior-level executives and customers alike. Thrives in a fast paced, dynamic environment. Employment History
Caliber Group – Office Administrator/Client Relations 2015 – Current
Executive Assistant to the owners with both personal and business matters
Process accounts payables/receivables, prepare invoices/purchase orders and prepare payroll
Maintain employee timesheet database
Inbound customer service - phones, greet visitors, and provide customer service to clients and vendors regarding informational requests
Manage databases and mailings via Microsoft Office suite and Google Apps
Manage and troubleshoot computer software, hardware and network solutions
Schedule appointments and networking events for agency principles
New hire on boarding, and setup
Write policy and procedure manuals
Assist team with meetings and presentations
Perform research for team via Internet, phone and mail
Collaborates with team members to find new processes and department solutions EZ Home Investments, LLC – Self Employment (Home
Based) 2012-2015
Provided accounting services for multiple clients (A/P, A/R, journal entries & financial statements)
Provided administrative support as needed
Research development for specific client competitor contracts, compiled data & organized results
Managed two properties to include working directly with tenants to quickly and efficiently analyze and resolve issues.
Guglielmo & Associates, PLLC - Office Administrator/Bookkeeper/Human Resources/Collections 2007 –2012
Provided administrative support for over 60 employees in 4 states
Executive Assistant to the owners with both personal and business matters
Manage Human Resources aspect of all the entities and employees
Company benefits administrator
Collaborated directly with owners to implement policies and procedures
A/P, A/R, Payroll, client contact, & collections
Managed difficult/emotional customer interactions professionally and gracefully in challenging situations
Ability to listen, analyze and create solutions in a high pressure setting
Audited client trust accounts quarterly
Lead a team of 3 with posting a high volume of payments, balancing, and submitting deposits to the bank for multiple client trust accounts daily
Raytheon Missile Systems – Executive Assistant
2006 – 2007
Assisted the Director, Program Managers and the Engineering Staff of 140 employees for the Excalibur Program
Maintain e-mail and calendars for the Director and four managers.
Coordination of conference room and Video Conferencing set up for upper level management meeting and lunches
Made travel arrangements and completed expense reports
Maintained Office Supplies
Processed Security Clearance
Marriott International – Executive Assistant
2004 – 2006
Provided support to the Director, Manager and a team of ten for the Event Technology Department
Planning/Event Coordination with Vendors
Ordering of all Audio/Visual Equipment
Accounts Payable/Filing
Scheduling of Workflow
Customer Service of Clients
Answered multi-line phones
Distinctive Carpets, Inc. – Bookkeeper
2000 – 2003
Responsible for all Bookkeeping Duties including Customer Services
Managed books for three stores
Accounts Receivable, Accounts Payable, Payroll
Job Costing
Coordinate Job Installations with clients
Executive Assistant to the owner for both business and personal matters
Maintained calendar and travel accommodations for owner Team Mates International – Office Administrator/Sales & Marketing 1997 – 2000
Managed all basic office responsibilities
Answered multi-line phone
Long distance sales and marketing
Coordination between US and Mexico telephone companies for installation of data and private line circuits
Arrange all travel accommodations for owner and technicians
Executive Assistant to the owner for both business and personal matters
Managed all appointments and meeting calendars
Translated equipment descriptions and serial numbers into Spanish for importation into Mexico.
Customer retention and service contract specialist Bilingual English/Spanish
Computer Skills
Microsoft Office, Google Apps, QuickBooks, Nova Time, TSheets, 10-key by touch References available upon request
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