Service Manager
Resume:
JOHN LABEDZ
acz0cg@r.postjobfree.com
PROFILE
Highly accomplished and dedicated awards winning Dealership Manager with over 20 years of broad based perspective gained from consistent, successful performance and growth across various disciplines within service centers of major automotive dealerships. Personal strengths include hands on service, customer relation, business management and parts. Proven ability to increase revenues, profitability and customer satisfaction while reducing costs and improving efficiency.
PROFESSIONAL PROFILE
Over 20 years of comprehensive knowledge of the automotive industry with particular expertise in:
Service Operations
Staffing and Training
Customer Relations
Budget and Cost Control
Advertising and Promotions
Inventory Control
Problem Solving
Profit and Loses Report/Statements
PROFESSIONAL EXPERIENCE
AUTONATION CHEVROLET, Gilbert, Peoria, AZ August 2014 - Present
Service Director
Assume control over all the responsibility of service operations including employees, warranty processes, customer satisfaction, manufacture relations and all day to day operations.
Promoted to Service Director at AutoNation Chevrolet in Gilbert in 1 year. Assuming the role of leadership of a team of over 40+ employees
AutoNation Hyundai, Service Manager
Responsible for service operations including: customer relations, HSI, marketing, reviewing and approving advertising, training, payroll, staffing, tools and equipment purchases.
VOLVO of TEMPE, Tempe, AZ October 2007 – July 2014 Service and Parts Director
San Tan Honda, Service Director
Oversee all service and parts operations. Manage customer relations, staffing, training, advertising, payroll, budget, emergency purchases, stock orders, returns, authorize payment for receivable, equipment and control shop supplies.
ACURA OF PEORIA, Peoria, AZ December 2005-August 2007
Service Director
Directed all day to day service operations and facilitate dealership relocation. Investigate and resolve customer relation issues. Implement loaner vehicle tracking system. Hired and trained additional service personnel. Incorporate CSI improvement process into daily routine.
Accomplish 100% self-study by implementing service advisor and technician training process.
Gross profit has increased as a result of increase in Customer Pay Labor and increase in CP. Hours per RO.
Acura of Peoria has consistently rated as a top performer for service CSI in the District and in the top 10 of the Zone for the last 18 months.
These efforts have made this the 2nd most profitable service department in the Zone.
CARRS HONDA CHICAGO, Chicago, IL March 2003-Dec 2005
Service Director
Managed all service operations including storage of all new and used vehicle inventory for large (land lock) inner city dealership. Created and implement advertising budget, customer relations resolution team, inventory accountability and tracking process.
Effective advertising process increased RO count by 40%
Created and implemented a successful training program to improve CSI and Customer Retention.
Implemented a uniform labor /times program for service department.
Created effective dispatching system.
Technician training increased from 28% to 92% by installing accountability process.
Gross profit and labor sales increased over 100% in a 12 month period as a result.
LOEBER MOTORS/FLETCHER JONES, Chicago, IL Dec 2001-March 2003
Service Manager
Oversee all service operations including hiring, advertising and implementing corporate policies.
Created and implemented a system for CSI improvement.
Implemented a labor times charge system for services rendered.
FIELDS BMW OF NORTHFIELD, Northfield, IL Sept 2000-Dec 2001
Quality Control Manger
Managed and quality controlled work performance of 22 technicians. Conducted final inspections of the vehicle prior to release to the client.
EDUCATION
Completed Honda School of Management Training (MAPS Classes).
Completed training for General Motors Auto Tech School, Honda Motors Auto Tech School
PROFESSIONAL ACCOMPLISHMENTS
President’s award for Volvo of Tempe – 2011 and 2012
1st place CSE, in the country Volvo of Tempe 2012
Volvo Master Service Manager
1st Presidents award for San Tan Honda in 2008, and continue in 2009 and 2010
Earned multiple Circle of Excellence awards from Honda and Acura Motor Company
Honda Circle of Excellence Service Manager
First place Midwest competition for “Top Tech”.
Third place National competition for “National Top Tech”.
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