Customer Service Marketing

Certification:

CompTIA A+ Certification: Completed

***-***: 745/900

***-***: 705/900

Oracle Fundamentals: January 2014

Certified Takaful Professional: August 2013

Certified Islamic Finance Expert: April 2012

MTA: Networking Fundamentals:

Qualifications Summary:

A+ Certification Completed.

Java, C++, C Programming basic knowledge.

Oracle Database basic knowledge.

Respond to requests for technical assistance in person, via phone, and electronically using software like teamviewer.

Diagnose and resolve technical hardware and software issues.

Windows troubleshooting, systems backups, archiving, and providing disaster recovery support when necessary including Windows Server 2008 and 2012.

Administration and maintenance of IT tracking software.

Knowledge in Avaya telephony, videoconferencing, UNIX administration

Repair Smartphone, Fix Boot, Fix Screen and other body parts.

Professional Experience:

February 2015 - Present:

Air India

Chicago Airport, Terminal 5

Passenger Service Agent

Providing customer support and perform all duties necessary to ensure smooth and on time flight every day.

Inspect and verify passenger documentation.

Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations.

Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance.

Comfortable with using phone, email, and fax on a daily basis to support and communicate with customers and operations effectively in lieu of face-to-face contact

Assists with baggage tagging and bagging claim reports. Using Baggage Management software and ensure bags are loaded before flight departure or unattended interline passengers bags are not loaded before departure..

October 2015 - Present:

AutoZone

TOUHY AVE, Chicago

April 2013 – April 2014:

Micro2000 Technology Sdn Bhd

Melaka, Hatten Square, Malaysia

January 2013 -March 2013:

Bank Islam, Malaysia

May 2012 -November 2012:

Sifufbads Sdn Bhd, Malaysia

Customer Service

Provide Customer support and deliver parts to stores all parts of Illinois.

Computer/Mobile Technician – Service Center

Administering, maintaining, supporting and troubleshooting desktop units, notebooks, laptops, monitors, mobiles, local and networked printers, network and other communication devices associated with all desktop/laptop hardware.

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.

Visit clients house or in store and repairs and updates of hardware and software.

Working with users to appropriately diagnose the nature of their problems and resolving software, hardware and mobile device issues

Provide support, suggestion by identifying hardware problems and provide best solutions.

Reimaging and rebuilding computers while maintaining work order tickets and software licenses.

Replace smartphones display, cover, buttons, motherboard, or faulty parts to fix the smartphone.

Fix boot related problems, soldering and de-soldering and replace tiny components from the motherboard. Re-flash any mobile operating system.

.

Internship

Worked in Cashier for three month for internship.

Accounts Assistant

Perform account reconciliation and then prepare journal entries daily and finally prepare monthly reports with includes financial statements. Also do regular office assistance jobs like printing, scanning, prepare slides for presentation.

March2010 -January 2011:

Raffles Design Institute, Singapore

February 2009 -February 2010:

Cygnus Innovation LTD, Bangladesh

September 2005 December 2008:

Malaysia Airlines, Bangladesh

April 2003 March 2005:

SRGB LTD, Bangladesh

Marketing Executive

Raffles Design Institute, Full-Time. Worked as Marketing executive with Raffles Design Institute, Saimon Center, Dhaka.Doing research on demand for subject offered by Raffles in the market to help marketing manager making final decision. Plan for advertisements and monitor leads generated from each source of advertisement for future planning. Arrange meeting with Schools and colleges and arrange and attend seminars and handle open day for new students. Council leads over phone/ face to face and maintain regular update of the leads and report to country manager on daily progress using excel sheet. Manage deadline and arrange report and assign Sales executives for daily marketing activities.

Marketing Executive

Cygnus Innovation LTD, Full-Time. Worked as Marketing executive with Cygnus Innovation LTD, Baridhara, DOHS. Bit online on various online freelancing websites like Odesk, Freelancer, Getacoder and so on. Record all current bidding on excel and arrange regular updates for CEO. Arrange company portfolio and add more from developers if required. Accept projects and make regular update of project progress with customer. Do marketing for their software in Dhaka Stock exchange broker’s house and other leads provided by CEO.

Reservation, Ticketing and Airport Ground Handling Agent

Malaysia Airlines, Full-Time. Worked with Malaysia airlines in various departments. 7 Month in ticket reservation, 4 month in ticketing counter and 16 month as Ground handling agent at Dhaka international airport. Paper and E-Ticket issue, Passenger reservation, hotel booking and issue, ticket re-issue, airport baggage weight check and excess baggage collection, ticket issue for international flights, add connecting flight for baggage, passport and visa check, passenger paging, boarding and disembark passengers, handle missing baggage claims, post and pre-flights reports.

Data Entry and Primary Secondary Data Collection.

High Speed Data entry and primary and secondary data collection using questioners, and online form filling. Then enter data into excel for analysis and research department.

Core Competencies:

Learning New & Emerging Technology

Systems & Network Upgrades

Network Connectivity Issues

Supervisory \ Management Skills

Telecom\Video Conference Support

All Windows Platforms

Testing & Troubleshooting

Systems Integration/Migration

Problem Identification/Analysis

MacOS and Linux

Computer support offsite and in store.

Customer support over phone and face-to-face

Hardware:

All models of computers

Blackberry

IPhones

All Android phones

Take apart laptop/Desktop and replace any components inside.

Replace laptop screen, keyboard, and other components.

Fix any external device driver issue like printer and so on.

Fix networking related problem but only basic knowledge.

Software:

Excel

Word

PowerPoint

Windows

Android

Access

Windows OS

iOS and MacOSx

Computer support management software

HTML/CSS/Adobe Suit

Education:

Master in Marketing, Liberty University: 2015 – Present

Diploma in Games Technology – Degree incomplete.2013-2014. Finished following subjects:

Fundaments of Programming, Graphics & Animation Basics, Introduction to Computer Games, Personal Development & Leadership Skills 1, User Interface Design, Database Systems, Fundamentals of Object Oriented Program, Multimedia Authoring, Networking and Operating System, Games Architecture and Design, Games Programming 1.

Master in Islamic Finance: INCEIF Malaysia December 2013. Subject Completed: Islamic Economics, Islamic Finance, Accounting for Islamic Financial Transaction, Usul Fiqh and Qawaid Fiqhiyyah, Research Metholodogy in Economics and Finance, Financial Econometrics, Corporate Finance, International Finance, Islamic Banking, Risk Management in Islamic Financial Institute, Islamic Law of Contracts, Islamic Capital Market, Islamic Portfolio Management.

Bachelor's Degree in Business Administration, Darul Ihsan University, Bangladesh Decomber 2010

Advance Diploma in Business and Management: London School Of Commerce October 2007

Pre-University: Pardana College: January 2005

Present Immigration Status

I have Green Card.

Contact this candidate