Customer Service Sales

EVRENA EDMOND

**** ********* **** **. *****: 239-***-****

Temple Terrace, FL 33637 Email: *******@*******.***

Customer Service Professional

A Result oriented, highly detailed business professional with over 10 years’ experience in retail customer service. Skilled at building customer relationships resulting in repeat business, sales growth, and increased profitability. Proven ability to work independently or in collaboration with team members, business partners and all levels of management. Technically proficient with MS Word, and MS PowerPoint.

Areas of Expertise

Verbal/Written Communication

Staff Training & Development

Customer Relationship Management

Research & Analysis

Leadership/Coaching

Data Entry/Management

Problem Solving/Issue Resolution

Management/Accountability

Customer Service/Satisfaction

Professional Experience

Florida Career College, Tampa, FL

ADMISSION REPRESENTATIVE 2016 – Present

Provide information to students regarding programs offered and policies and procedures.

Provide students with information on admission procedures.

Assist students with filling out admission forms.

Assist students in making appropriate career choices.

Provide heads up on interviews to prepare students.

Set up appointments with students and assist in interviewing them.

Ultimate Medical Academy

Admission Representative/ Sales 2015-2016

Contacted prospective students via phone to conduct interviews.

Get to know prospective students’ interests, backgrounds, challenges and goals to guide them in deciding if UMA is the right choice.

Clinique COUNTER, SARASOTA, FL

Cosmetic Sales Associate/ SALES 2012 – 2015

Developed and maintained customer relationships resulting in repeat business and increased profitability.

Confirmed accurate count of stocked merchandise and replenished as needed to support business.

Supported and coach other associates, including development of business knowledge and planograms.

Consistently meet/exceed sales goals and business objectives.

LOWES HOME IMPROVEMENT, RETAIL SEBRING, FL 2009 – 2012

Front End Cashier/Customer Service Representative

Resolved customer issues and concerns quickly and effectively.

Closed customer transactions through register including taking payments and offering cash advances.

Managed customer accounts including application processing, order taking and addressing customer requests.

Helped with loans and credit cards application.

PITNEY, BOWES, QUARLES & BRADY LAW FIRM, Naples, FL 2008 – 2009

Administrative/Clerical

Provided administrative support to legal office attorneys and staff of 52 associates.

Directed incoming phone calls to appropriate personnel and/or took customer messages.

Managed office communications/activities including making copies, sending faxes, filing documents, and drafting forms for legal pleadings and discoveries.

VALUE CITY RETAIL, Lynchburg, VA 2006 – 2009

Customer Service associate

Provided training and supervised new employees.

Helped with loans and credit cards application.

PUBLIX SUPERMARKET, Naples, FL

Cashier/Customer Service 2003 – 2006

Worked with customer to answer questions, direct to product areas and close purchase transactions.

Confirmed cash register accuracy by performing daily balancing and preparing end of shift sales reports.

Prepared cash and other customer payments for bank deposit.

Education & PROFESSIONAL AFFILIATIONS

LIBERTY UNIVERSITY, Lynchburg, VA BS in Business Administration/Human Resources Management 2017

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