Senior Program and Project Management, Agile Coach, Scrum Master, RTE
Resume:
Steven J. Stoltman
*******@*******.***
Minneapolis St. Paul, Minnesota
PERSONAL PROFILE
Energizing and Transformational Senior Consultant/Leader providing exceptional results, value, and optimal effectivity by leading, defining, and delivering strategic/tactical/operational/analytical business and technology solutions: contributing to revenue growth; improving quality, obtaining compliance and service efficiencies; and reducing overhead. An autonomous self-starter passionate about relation building, leadership, program/project management, customer satisfaction, resourcefulness, problem solving, and team development.
Core competencies summary includes:
25+ years of leadership, program, and project management experience with stakeholders and resources ranging from 1 to 200 FTE’s; project budgets from under $50K to over $45M; company sizes from under $100M to over $12B; project durations from months to years; regional and global project breadth; and concurrent leadership of programs/projects ranging from 1 to many with a blend of business, infrastructure, process, and application/software/web development projects.
10 + years of quality systems interaction involving 1SO 9001 implementations, quality review boards, Kaizen events, Business Process Reengineering (BPR), Continuous Improvement (CI), and internal/external auditing.
8 + years of hi-tech manufacturing experience with companies such as Medtronic, St. Jude Medical, Coloplast, Boston Scientific, Cardiovascular Solutions, and Landscape Structures.
Interim leadership roles include C-Level, VP, Director, Senior Program/Project Manager, and Senior Consultant; facilitating the needs and requirements of organizations to meet and exceed expectations.
14+ years of additional higher education with an Applied Science degree in Electronics Engineering, Bachelor’s degree in Business Administration, Master’s degree in Business Administration, and ongoing Project Management Professional Certification (PMP) coursework accredited through the Project Management Institute (PMI).
General experience summary includes:
Building collaborative relationships to define and achieve organizational objectives, leading to the efficient and qualitative usage of resources and optimal output of services, processes, and products.
Motivating, engaging, mentoring, & energizing people to feel they can & do make a difference; creating a sense of comfort & openness to new ideas/alliances & a contagious “can-do” attitude with a sense of urgency.
Qualifying, designing, delivering, and integrating value-based systems; while developing turn-key solutions and appropriate process controls.
Program/project management deliverables include a mixture of solution projects utilizing a variety of methodologies, including Agile, Waterfall, and adaptability to “in-house” methodologies.
Planning, analyzing, budgeting – P&L accountability; strategic, operational, and tactical planning; management by objectives; project management and implementation; and business/technical/financial analysis.
Documenting, communicating, & training – Performance & reporting matrixes; documentation & verbalization of solutions and process changes across all levels of the organization tailored specifically for varying audiences.
Optimizing relationships with vendors, suppliers, partners, and consultants by (re)negotiating constructive purchase / lease agreements and service contracts, contract management.
Business and technology deliverable examples include:
ERP
BI
Oracle
Epicor
SAP
HRIS
PeopleSoft
MS Project
MS Office
CRM
ROI
Security
BPR
Relocations
Validation
Financials
Reporting
Compliance
Kaizen
RFP
PMO
Executive Leadership
Strategic Planning
Contract Management
Agile
Scrum Master
CA Rally
Mentor
Agile Coach
Thought Leadership
PROFESSIONAL EXPERIENCE
Senior Consultant: Program Manager and Business/Technology Leadership: 2006 to Present
COLLABORATIVE BUSINESS & TECHNOLOGY SOLUTIONS (consulting practice), Minneapolis, MN
As a Senior Consultant, Driver of Results, and Solutions Extraordinaire; delight organizations, clients, and stakeholders with a variety of business, technology, and leadership services with momentous results and opportune solutions. Working autonomously or collaboratively with direct-report teams, matrixed teams, global teams, offshore resources, and third party vendors to provide financial analyses; program / project management; business process reengineering (BPR); Kaizen Events; customer service training; contract evaluation and (re)negotiation; strategic and executive planning; security evaluations; efficiency and cost-saving measures; and identification and implementation of “from the eyes of the customer” best of services. Major consulting accomplishments include:
•Consultant role as Senior Program Manager/Scum Master/Release Train Engineer/Agile Coach leveraging Agile, Scrumban, and CA Rally, leading fifteen call center technology programs/projects focused on upgrading or preparing several business units for Peak Season Readiness ensuring capacity, stability, and communication are optimal for the peak health care enrollment season. 2016 – Present; United Health Group.
•Consultant role as Senior Program Manager/Scrum Master/Agile Coach leading several initiatives stringently associated with an FDA Consent Decree with non-movable deadlines. Negotiated a sourcing contract saving over $300K in expenses. Brought clarity to ambiguity by working collaboratively with teams using an Agile framework to solve a myriad of project challenges. ($30M Budget, 120 FTE’s). 2015-2016; Medtronic.
•Consultant role as Senior Program Manager migrating 2,500 Windows 2003 servers to Windows 2012 servers and 500 SQL 2005 servers to SQL 2014 while ensuring thousands of applications and databases tested successfully in the new production environments. ($10M Budget, 65 FTE’s). 2014-2015; Assurant.
•Consultant role as Senior Advisor evaluating a business technology move plan to identify opportunities for a successful relocation with minimal risks. ($5M Budget, 40 FTE’s). 2013-2014; Cardiovascular Solutions.
•Consultant role as Senior Advisor evaluating the technology landscape and customer facing “touch” points. This led to the development of a new website and business process improvements providing a better customer experience and interface, revamping of technology and service contracts lowering operating costs, leverage of existing technology to provide a broader array of services, and the implementation of security measures to protect client confidentiality information. ($3M Budget, 50 FTE). 2012-2013; Behavioral Health & Education Center.
•Consultant role as Senior Program Manager leading the conception, selection, & implementation of new document control systems to track FDA compliance, correctional action items, follow through, & reporting matrixes across global locations. ($5M Budget, 50 FTE’s). 2010-2012; Boston Scientific.
•Consultant role as Senior Program Manager evaluating, selecting, and implementing an accounting solution. ($1M Budget, 5 FTE’s). 2009-2010; GRT Pharmaceutical Consulting.
•Consultant role as Senior Advisor positioning a company for a buyout. The project entailed enticing the company’s marketability by evaluating the infrastructure & application architecture, reviewing financials, ensuring all systems were current from a firmware, version, & upgrade perspective. Ensuring reliability of the business operating environment, & cleansing data for confidentially, usability, and applicability. ($1M Budget, 10 FTE’s). 2008-2009; Prospect Mortgage.
Consultant role as Senior Program Manager leading a technology and business infrastructure relocation to a new facility. Project scope included developing timelines for movement of resources without impacting operations, implementation of new or replacement systems, leveraging of existing systems where applicable, working closely with the business units on a phased relocation of departments, and keeping the business informed of any variables, risks, or changes impacting the relocation project. ($15M Budget, 120 FTE’s). Duration: 2006-2008; Coloplast.
Senior PMO & IT Director: 2003 to 2006
LANDSCAPE STRUCTURES, INC. (commercial/residential playground and skatepark manufacturer), Delano, MN
•Delivered IT services & solutions to support the business environments, product distribution networks, & commercial and residential customers. IT services were comprised of infrastructure architecture, desktop hardware & applications, security protocols, communications & office equipment, contract management, business systems such as Human Resources Information Services, Manufacturing Resource Planning, & web-based technologies.
•Lowered annual IT operating expenses $1.1M through revamping and renegotiating of all vendor-related technology, mobile, and telecommunication service contracts.
•Spearheaded a multi-task project team comprised of business & technology resources resulting in the successful delivery of a $1.2M project providing real-time order & delivery information to Distributors & Representatives.
•Project portfolio leadership examples include Customer Relationship Management (CRM), Epicor Enterprise Resource Planning (ERP), Contract Management, & Sales Force Automation selections & implementations.
•Chartered and established a PMO comprised of key business leaders forming a governance/project review steering committee to drive project decisions and priorities from a business perspective.
•As a member of the Business Steering Committee, led or participated in operational Kaizen events focused on improving technology efficiencies & processes across various business units, departments, & technologies.
•Reengineered the infrastructure with a $750K project consisting of a new data center with back-up power; secure wide area, local area, & wireless networks; updated desktop standards; & streamlined software applications.
VP of Business Systems & Solutions: 2002 to 2003
THE ANTIOCH COMPANY (direct selling & manufacturing organization), St. Cloud, MN
•Provided business, technology, PMO, and restructuring services for a portfolio of Direct Selling companies.
•Executed software and business systems by ensuring alignment with leadership expectations. Oversaw the technology delivery life cycle by leading teams of Business Analysts, Project Managers, Programmers, Security Architects, and Infrastructure Analysts.
•Contributed to the start-up of a new direct selling subsidiary (zeBlooms) by leading the project team developing the order entry, inventory, distribution, security protocols, and finance processes in an SAP ERP environment.
•Restructured & led the project team (overseas & domestic technologists) for a $20M project leading to the successful development & implementation of a real-time, web-based, order-entry system interfacing into an SAP ERP & an Oracle DBA/BI solution.
•Created a customer service delivery model emphasizing IT transparency and business involvement in the planning, deploying, and prioritizing of IT technologies, resources, and projects.
Senior Director of IT and PMO (Project Management Office) Executor: 1999 to 2002
MLT INC. ($650M/year leisure travel wholesaler and subsidiary of Northwest Airlines), Minnetonka, MN
•Led the transformation and delivery of Information Services Projects, comprising of software systems, development, infrastructure, e-commerce, and telecommunications.
•Converted a CYX Database to an Oracle database, and added Oracle Data Warehousing capabilities for improved data management, reporting, mining, and analytics.
•Created & project managed a new revenue stream by building & executing an industry’s first business-to-consumer e-commerce website enabling online real-time searching & booking of vacation packages for the MLT Vacations & Northwest Airlines World Vacations brands. Project entailed a $2.8M budget, 120 internal & external SME’s, fortified infrastructure, & several software development iterations of varying web based tools.
•Accountable for the development and execution of a project portfolio vision encompassing a three-year business plan aligning business and technology objectives, contributing to a 20% increase in revenue the first two years of the plan, while lowering transactional costs by 90%.
•Established and chaired the Project Management Office comprised of senior business leaders, leading to the structured facilitation and prioritization of business objectives and technology projects.
•Coached & mentored the PMO to support over $20M in projects focusing on the business environment, new technologies & operations, & processes reengineering; emphasizing a customer-driven philosophy.
•Evaluated, selected, and project managed the deployment of new business systems: Enterprise Resource Planning (ERP), Human Resources Management, Payroll Systems, Enterprise Data Management, Financial Systems, and Stringent Security Protocols to protect consumer information and privacy etiquettes.
•Relocated & reengineered the business office, data center, & call center to three new facilities incorporating cost effective solutions enabling a smaller footprint/consolidation, improved security, & lower operating costs.
•Enabled distributor partnership opportunities with Travel Agents by implementing secure business-to-business solutions enabling electronic exchange of product information, booking, and financial transactions.
Account Manager/PMO Director: 1997 to 1999
EDS / ST. JUDE MEDICAL (medical device manufacturer), Little Canada, MN
•Served as EDS Account Manager (Corporate Division) and Senior Project Portfolio/Program Manager (Heart Valve Division) for a $475M outsourcing and consulting engagement.
•Elated customers and project managed teams developing and implementing business and technology solutions / services for a $1B high-tech, medical device, and global manufacturing company.
•Oversaw an annual $32M P&L budget and project participants across global / international sites. Emphasis included Operations, Manufacturing / Enterprise Resource Planning systems; Client/Server; Mid-Range Platforms (i.e., HP9000, UNIX); Local and Wide Area Networks; Telecommunications; e-Commerce; Help Desk; P&L; Patient Confidentiality; Security Adherence; Virtual Technologies; and Software / Systems Development.
•Effected the successful implementation of a $45M ERP system by restructuring project directives and developing collaborative relationships between conflicting global divisions and project resources.
•Guided the assimilation process of medical device company acquisitions, streamlining business concerns / risks, IT expenditures, and network communication complexities.
•Promoted business process reengineering efforts in areas such as patient device tracking, documentation management / record retention, medical device process analysis, security protocols, and information consolidation.
•Architected scalable global systems and data storage / retrieval infrastructures improving business application availability and service consistency.
•Increased return on investment and reduced IT expenditures 10 - 15% by reengineering IT projects and inspiring a mindset that IT projects must support a business initiative.
•Improved delivery of services and business responsiveness by realigning the IT staff and correlating Business staff through development, training, mentoring, and reorganization of applications, infrastructure, desktop, security, and systems teams.
Senior Project Manager/Business Analyst: 1996 to 1997 (division sold to Summit Financial in Delaware)
DOUGHERTY FINANCIAL GROUP (financial services company), Minneapolis, MN
Project Manager/Senior Support Specialist: 1995 to 1996 (IT division relocated out of state)
NATIONAL COMPUTER SYSTEMS (records tracking company), Eden Prairie, MN
Field Operations Manager: 1994 to 1995 (company moved to Canada)
CHECK TECHNOLOGY CORPORATION (imaging systems manufacturer), Eagan, MN
Business Owner: 1992 to 1994
STOLTMAN ENTERPRISES, INC., Grand Forks, ND (Company sold in 1994)
Operations & Customer Service Manager: 1983 to 1992
ADVANCED BUSINESS METHODS, (office equipment and computer dealership) Grand Forks, ND
EDUCATION
Project Management Professional (PMI Certification) – PMP
VISION TRAINING SYSTEMS, Palm Harbor, FL (In progress)
Masters of Business Administration (MBA, GPA of 4.00) – Business Major
CARDINAL STRITCH UNIVERSITY, Minneapolis, MN
Bachelor of Science in Business Administration (BSBA, GPA of 4.00) – Business Major
UNIVERSITY OF NORTHWESTERN, St. Paul, MN
Applied Associates Science (A.A.S., GPA of 4.00) Degree – Electronics Engineering
NORTHLAND COMMUNITY & TECHNICAL COLLEGE, Thief River Falls, MN
VOLUNTEER ASSOCIATIONS
Menttium Headquartered in St. Paul, MN with a global influence
As an active Mentor and volunteer member of Menttium, Menttium offers a proactive professional development strategy by pairing experienced leaders of senior rank, title and scope, with rising stars (Mentees). The Mentee has been identified as a future leader in an organization by demonstrating two essential qualities; Already having earned acknowledgement of being worthy of the investment, while exhibiting the capacity to accept personal responsibility in an ongoing growth and development process.
AWARDS / RECOGNITIONS
■Gomez.com #1 Ranking for leading the launch of four travel e-commerce booking websites, MLT Inc.
■ISO 9001 Recognition Award for Certification Attainment with No Findings, Check Technology Corp.
■Dale Carnegie Human Relations Recipient of the Highest Achievement Award
■ERP Global Implementation Success Acknowledgment, St. Jude Medical
■Customer Service Excellence Award, Advanced Business Methods
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