Customer Service Care, Payroll Representative

Dominique M. Ruiz

**** ****** ***** **. *** Antonio, TX 78229

210-***-**** ******@*****.***

Profile

Detail oriented, enthusiastic, and dependable team player. I enjoy taking the initiative, with a reputation for

making good business decisions. Know how to defuse dissatisfaction by using resources and working

diplomatically with others.

Employment

April 2017-Present: Accenture (VDART, Inc.)

Payroll Analyst

Process payroll on behalf of Kraft Heinz on a weekly basis

Ensured payroll for companies are accurate and concise when processing

Directly work with HR and benefit specialists to resolve paycheck issues

Utilize extreme attention to detail to identify errors and execute corrections

September 2014-August 2016: The Capital Group

Shareholder Services Representative

Made Outbound/ Inbound calls from shareholders and financial advisors across the country

●Managed mutual fund accounts by completing account transactions, and account maintenance, including website support

●Educated on services that American Funds offers and broader industry policies

●Researched and resolved inquiries in a timely manner

●Provided internal and external customers with a positive service experience

June 2012-September 2014: Automatic Data Processing

Support Specialist Major Accounts

●Ensured payroll for companies are accurate and concise when processing

●Work directly with the HR and Payroll clerks in updating payroll information for employees, including website navigation

●Utilizing extreme attention to detail when processing payroll, identifying errors and making necessary corrections

May 2011-May 2012: Humana Military Healthcare Services

Centralized Beneficiary Services Representative:

Entrusted to provided excellent customer service to our Armed Forces members

Provided accurate and efficient healthcare information to beneficiaries in a timely manner

Consistently treat each individual beneficiary as a valued customer, not a policy number

De-escalate issues that arose, come up with solutions to problem solve

Knowledgeable of HIPPA laws and CIP and healthcare language

June 2010-December 2010: Wells Fargo Bank

Loan Counselor (06/10-12/10)

●Collected on past due mortgages loan representing Wachovia Bank

●Provided customers with solutions to resolve economic issues now and going forward to

maintain their property.

●Used analytical thinking to engage customers in actively resolving accounts

●Submitted faxes to customers at their request regarding account information

May 2004- June 2010: J P Morgan Chase Bank

Customer Care Unit: Account Supervisor

●Serviced account inquiries from Card members in an efficient and timely manner while educating customers on good credit practices and offering additional products, when applicable

●Maintained excellent quality ratings while exceeding AHT goals.

●Moved between the Customer Service and Retention departments at the request of Management to meet business needs.

●Utilized strong interpersonal and problem solving skills to resolve complex escalated issues to retain customers and reduce attrition – while maintaining and excellent quality rating. Also, took back-up customer service calls to assist with call volume and service levels.

●Served as Floor Supervisor during Management staff meetings, and manned the supervisor line to answer questions from Retention Advisors.

Education: University of Phoenix-

B. A. Business Marketing ( graduating in July 2017)

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