Customer Service Sales
Resume:
Richard A. Lorence
Mason City, Iowa 50401
Phone: 641-***-**** l acz08a@r.postjobfree.com
EDUCATION
ASHFORD UNIVERSITY – Clinton, Iowa
Masters in Public Administration, S eptember, 2011 Specialized in Policy, Management, and Human Resources. UNIVERSITY OF NORTHERN IOWA – Cedar Falls, Iowa
Bachelor of Arts, July, 1995 Major: Communications Professional Experience
KIRK’S CUSTOM DJ SERVICE, DJ and Emcee
● Create a reception experience, customly planned to the honored guests wishes for lasting memories.
● Announce and Emcee names, events and upcoming items with the notion to inform and entertain.
● Play music to the agreed liking of the contracted individuals while providing an atmosphere that allowed all to participate.
● Communicate and organize effectively events for weddings and business events.
● Aware of sensitive issues that may distract from the events being positive. MASON CITY COMMUNITY SCHOOL DISTRICT, Public Address Announcer
● Create an atmosphere that allows for good sportsmanship and public relations during games.
● Able to announce clearly names, announcements, and rulings for those in attendance.
● Play music while play has been stopped and during intermissions to entertain the crowd. NORTH IOWA AREA COMMUNITY COLLEGE, Adjunct Instructor–Public Speaking
● Instruct students on proper techniques of public speaking and presentation skills.
● Created a challenging syllabus that facilitates student learning and fosters confidence in public speaking.
● Incorporated internet and social media resources to enhance presentations and students’ understanding and application of communication skills.
● Ensure success in learning through innovative teaching methods. Encourage students to give feedback to facilitate open communication.
● Participate in continuous quality improvement discussions to ensure high quality in program.
● Encourage students to continue using communication as a tool to assist them in higher learning. KIMT-TELEVISION CHANNEL 3, Account Executive and Producer/Director
● Received numerous sales awards for surpassing expectations in budget, new business, internet, and other non-traditional revenue streams. Increased sales every year by at least 12%.
● Developed highly successful relationship-building sales techniques to ensure results for clients’ needs. Created revenue over $700,000 annually.
● Implemented team building development to increase revenue, improve customer service, and improve working relationships.
● Used creative ideas to write and produce award winning marketing campaigns for clients.
● Produced commercials for clients by writing, recording, editing, and preparing commercials for television and internet airing.
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EPIPHANY PARISH, Business Manager
● Responsible for maintaining and coordinating revenue and expense procedures.
● Helped facilitate merger of two large parishes into current Epiphany Parish.
● Supervised all maintenance and receptionist staff.
● Handled all inquiries on parish business and administrative matters, making appropriate referrals.
● Facilitated business relationships among parish entities, staff, committees, and parishioners .
● Provided regular communications of finances and general information to Pastor, parish leadership, and parishioners; and coordinated interviews and press releases with media outlets. NORTH IOWA TRANSITION CENTER, Assistant Administrator
● Administrator for fifteen-bed facility serving those who suffer from metal illness and/or cognitive disabilities.
● Supervised staff in daily operation of facility, including scheduling, staff training, and decisions concerning clients.
● Supported staff members with resources pertaining to Iowa Code for direct care regulations.
● Assisted clients with necessities when transitioning into general public, including locating living space, a job, support services, and with establishing daily schedules to promote good mental health.
● Coordinated monthly trainings to provide staff with additional tools for improving the clients’ lives. CERRO GORDO COUNTY DEPARTMENT OF PUBLIC HEALTH,
Regional Bio-Terrorism Preparedness Education and Training Coordinator
● Solely responsible for the planning, coordination, budgeting, and execution of a regional conference for 500 participants. Secured nationally-known speakers.
● Coordinated exercise program to facilitate improved cardiac health for county residents, with over 80% of county employees participating.
● Communicated with all local coordinators on a weekly basis to provide direction and leadership. IOWA DEPARTMENT OF ELDER AFFAIRS,
State Resident Advocate Committee Coordinator/Long Term Care Ombudsman’s Unit
● Coordinated federally mandated Resident Advocate Committee Program for the state of Iowa.
● Developed and maintained working relationship with 16 local coordinators throughout Iowa while providing supervision, support, and knowledge of program regulations.
● Developed and implemented training and informational video for 3,600 volunteers.
● Provided proper communication to media outlets about program. ELDERBRIDGE AGENCY ON AGING,
Communications Coordinator/Local Resident Advocate Committee Coordinator
● Coordinated agency’s public relations throughout its 20-county area by producing a monthly newsletter distributed to nearly 5,000 seniors, communicating with seniors through presentations, and by building professional relationships with media outlets and local and regional businesses.
● Local coordination and administration of Resident Advocate program consisting of over 200 volunteers serving committees in 47 long-term care facilities; responsible for training, recruitment, and recognition of volunteers.
● Created, implemented, and promoted the Senior Cellular Phone Loan Program to allow seniors use of a cellular phone when traveling.
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