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Customer Service Engineer

Location:
Rockford, IL
Salary:
66,000
Posted:
April 28, 2017

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Resume:

KEITH C. BURRITT

*** ******* *****

Belvidere, IL.

61008

815-***-****

EXPERIENCE:

**** – April 2017 Amphenol Antenna Solutions - Rockford IL.

CAD Manager

Organized and distributed all of the incoming CAD work for the Rockford IL., Conover, N.C., and Nogales, AZ. facilities

Maintained upgrades, and AUTOCAD/vault software

Investigated and implemented permanent corrective action in manufacturing.

Participated in cost reduction and part standardization activities.

Entered and maintained part number/Bill of Material records and updates.

Handled personnel issues for CAD employees.

Initiated and maintained quality procedures related to product design.

Authored Engineering related ISO procedures, and Conducted internal ISO audits to

insure continued compliance.

Spearheaded a new SOLIDWORKS EPDM installation and implementation.

2005 – 2006 IPSEN INTERNATIONAL - Cherry Valley IL.

Aftermarket Sales Specialist

Determined cost and availability for aftermarket heat treating equipment replacement parts.

Worked with vendors to establish lead-times needed to meet customer requirements.

Worked with shipping personnel to establish shipping dates to meet customer requirements.

Coordinated a spare parts consignment program for John Deere in Waterloo, IA.

1999 – 2005 TRIANGLE METALS - Rockford IL.

Production Services Supervisor Promotion

Cost estimation of precision metal fabrication.

Coordinated all inside sales and customer service functions.

Coordinated purchasing and engineering functions to insure seamless manufacturing.

Coordinated shipping schedules and requirements with customers and delivery personnel.

Initiated and monitored all quality procedures.

Worked with production and quality personnel to isolate and resolve product nonconformance issues.

Handled personnel issues for Engineering, Quality, Production support, and Shipping/receiving.

CAD Designer

Established specifications for manufacturing processes.

Produced 3D wire-frame, solid models, and flat fabrication layouts in compliance with customer specifications.

Produced blanking programs for C.N.C., N.C., and Laser equipment.

Interacted with production personnel to streamline work flow and reduce cost of product lines.

Optimized material utilization.

Assured customer performance and design criteria were achieved.

Monitored vendor quality and delivery performance.

EDUCATION:

ROCK VALLEY COLLEGE – Rockford, IL.

1987 Degree Associate of Arts

TRAINING:

AutoCad Inventor basic training

AutoCad Inventor advanced training

Bergstrom Inc. Statistical Control Certification

Bystonic Laser Programming Certification

Cadkey Fundamental Training Certification

DFMEA/PFMEA Evaluation Certificate

Pro-Engineer Fundamental Training Certification

Rock Valley College ISO Internal Audit Certification

Rock Valley College Geometric Dimensioning and Tolerance Certification

Rock Valley College Introduction to Solidworks

Dasal EPDM Administrator Certification

CATI EPDM administrator training

B.S.I. Certified internal lead auditor ISO9001

SKILLS:

Computer Terminal Operation

CAD/CAM Operation, Cadkey, Pro-Engineer, AutoCad, AutoCad Inventor, Solidworks, Solidworks EPDM

C.N.C./Laser Programming

Microsoft Excel, Word, Access

REFERENCES:

Available upon request

Additional work history available upon request.



Contact this candidate