Customer Service Representative

jacquelyn alexander

Lewisville, TX

************@*****.*** - 806-***-****

WORK EXPERIENCE

Customer Service Representative

Catastrophe Mgt Solutions - Irving, TX - May 2016 to February 2017 Answer incoming calls to submit catastrophe claims for insurance company. Submitted claims for customers who were involved in auto accidents. Scheduled customers appointments for inspections and repairs. Customer Service Representative

FirstCare Health Plans - Lubbock, TX - July 2012 to December 2015 Responsibilities

I did customer service for health plans. I answered questions for customers regarding insurance entered data in computer. I solved issues for members that had issues with there insurance benefits. BOOKKEEPER

BOOKER T WASHINGTON POST 808 - Lubbock, TX - January 2000 to March 2014 Responsibilities

Worked as a bookkeeper for a bingo operation. I did taxes clerical duties answered phones and ordered supplies.

EDUCATION

Studied in Social Work

Wayland Baptist University - Lubbock, TX

November 2015 to February 2016

Diploma in Basic studies

Estacado High School - Lubbock, TX

September 1971 to May 1975

SKILLS

Typing and computer skill, as well as customer service skills. Having to navigate between multiple screens and provide accurate information to the caller. (7 years) CERTIFICATIONS/LICENSES

TABC

January 2012 to May 2017

Licensed in Texas to conduct non profit bingo operations

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