Customer Service Technical Support

Veronica Almonte

**** ****** ***** **., ********* Corners, GA 30092 (813) 841- 0827 *********************@*****.***

EDUCATION:

• Liceo Francisco Batista: High School Diploma with Commerce Associate Degree GPA: 4.0

1999-2003, Dominican Republic

• Passaic County Community College: Psychology and Liberal Arts GPA: 3.8

2004-2006, Paterson New Jersey

• Us career Institute: Technical Degree: Medical Billing & Coding GPA: 3.9

2007-2008, Tampa Florida

CERTIFICATIONS:

• Billing and Coding Technical Degree

• Associate Degree in Commerce

WORK EXPERIENCE

Randstad Coca-Cola:

Alpharetta, GA, Industry and Consumer Affairs Jan 2016-May 2016

• Call Intake • Call Routing • Email Communications • Answering Consumers questions about Coca-Cola products• Taking Consumer's requests for Additional Coca-Cola processes for Consumer Satisfaction• Making detailed, precise and neat reports for Consumer files• Communicating with resolutions teams to find the best way to resolve Consumer Issues.

Coca-Cola Freestyle Product Order Management August 2016-Current

• Order Processing • Online account basic troubleshooting • Email Communications • Running account reports • Instructing Customers on Policies and Guidelines• Writing detailed call reports for account files• Communicating with the Billing, Central Data Management and Technical Support departments to assist on problem resolution for customers • Communicating with sales representatives for account set up • Running and Analyzing Inventory Reports • Communicating with Distributors, Plants and Bottlers for Product Availability and Delivery• Delivery Set Up with Shipping Companies• Credit Processing

V&G Closeout Liquidation Store : Norcross GA, Customer Service & Administrative Assistant May 2011- Jan 2016

• Call Intake for technical support & customer service • Handling Scheduling and Routes for Deliveries and services

• Payment processing Via credit cards, cash • Translator for Customers & technicians

• General Customer Service via phone and in person • Administrative assistance, handling of all clerical duties.

ATT Independent Contractor: Tampa Fl, Customer Service & Technical Support Tier 1 May 2010- May 2011

• Technical Support, for general device operation. • Handling Inbound/Outbound calls

• Answer customers' questions on procedures, policies, billing, services and products.

• Tier 1 for Telecommunication Issues • Call Recording And Data Entry.

RELEVANT SKILLS:

•Proficient Written and oral communication skills •Microsoft Office, Windows, Excel, PowerPoint.

•Excellent customer service skills • Organizational Skills

• Bilingual fluent in (English, Spanish) • Record Keeping (Physical & Digital)

•Delivering Problem Resolution • Human Relations

•Both Common Sense • Critical Thinking

•Thorough attention to detail • Project/ Task Prioritizing

Contact this candidate