Manager General

Curriculum Vitae

Name Cristian Capponi

Objective

Securing a position as Hotel/Resort General Manager. I am a strong leader

with a history of successful business and hotel development. People

describe me as hard working, detail oriented, motivated, personable,

ambitious, honest, adaptable and one who never shies away from an

opportunity to grow.

Personal Details

Citizenship: Italian (From Reggio Emilia, in the north of

Italy)

Address: 66 Wallangra Road Dover Heights, NSW, Australia 2030

Contact Details: Mobile: +61-416-***-***

Email: *****************@*****.***

Skype: cristian.capponi

Linked In: https://au.linkedin.com/pub/cristian-

capponi/2b/975/44

Status: Engaged

Languages spoken: Italian, English, Spanish and French

Date of Birth: April 15th 1975

Programs: Word, Excel, Publisher, Adobe Programs, Hotel Management

Programs like Leonardo, Hotel Manager, Hotel 2000,

Hotel Cube

Hotel Experience: Pre-opening, Opening, Business Analysis, Business

Strategy Development, Sales & Marketing, Staff

Recruitment & Training, Forecasting & Budgets, Sales

& Revenue Generation, Increasing ROI, Branding & Re-

Branding, Public Relations, Food & Beverage, Loyalty

Programs, Conferences, Tours

Hotel Categories: 5* Hotel Resort and Villas, 4* and 3* Hotels,

Boutique Hotels

Interests: Hospitality, Business, Cooking, Music, Soccer and

Design

Education

. Certificate 3 in Hospitality, Australian Pacific College Sydney,

Australia 2015

. Certificate RSA (Responsible Service of Alcohol) Sydney, Australia June

2015

. Certificate 3 in Business, Australian Pacific College Sydney, Australia

2015

. Upper Intermediate Level English Course (Grade Excellent) Sydney,

Australia January 2015

. ASL Certificate Government Certified for Working in the Food Industry,

Reggio Emilia, Italy 2012

. Certificate Professional Chef at Gambero Rosso, Bologna, Emilia

Romagna, Italy 2002 - 2003

. Diploma Professional Qualification Hotel Management, College run by the

Minister in the Province of Reggio Emilia, Reggio Emilia, Emilia

Romagna, Italy 1994 - 1995

. Diploma Technical Tourism (with a valuation of 56/60) Professional

Institute Don Z. Jodi, Reggio Emilia, Italy 1990-1995

Employment History

[pic]

"Ranked #1 hotel in San Polo d'Enza, a province of Reggio Emilia, Italy"

. Hotel General Manager and Co-Owner.

. I bought the hotel licence and transformed this into a boutique hotel by

designing and re-branding it.

. The boutique hotel included a restaurant that was open for lunches and

dinners.

. I was involved in all aspects of the hotel including design & fitout,

pre-opening & opening, sales & marketing, p.r., branding, staff

recruitment & training, strategic planning, development & execution,

forecasting & budgets, increasing ROI, management of staff and guest

satisfaction. I managed and supervised all departments in the hotel

including, front office & rooms division, housekeeping, food & beverage,

engineering & maintenance, accounting, security and the business centre

division.

. Revenue increased by 75% in the 1st year.

. Business people frequented the hotel during the week and families,

couples and those seeking a welcomed break frequented on weekends.

. The hotel was sold June, 2015. I am still acting in a consulting role

with the new owners of the hotel.

Trip Advisor Traveler rating: [pic] "Advised"

"Hotel located in the center of town, friendly staff, helpful and

sympathetic.

Decor pleasant, rooms were spotless as was the rest of the hotel.

Plentiful and good breakfast, excellent food, fantastic hospitality."

[pic] "Voted 1 of the top 3 boutique hotels in Reggio Emilia"

Traveler rating: [pic] May 28, 2008 A Venere.com Traveler

"The staff was extremely friendly, the hotel is easy to reach thanks to the

ring road

which is a few minutes from the hotel, also for those who have a car it is

convenient.

The hotel has a special atmosphere that struck me favourably. Great

Restaurant"

. Hotel General Manager and Owner.

. I located a site that I designed and transformed into an upmarket

boutique hotel and restaurant.

. I was involved in all facets of the hotel including design & fitout, pre-

opening & opening, strategic planning, strategic development and

execution, branding, sales & marketing, p.r., staff recruitment &

training, forecasting & budgets, increasing ROI, quality control,

customer management, guest satisfaction, cultivating vendor

relationships, business conferences, catering & loyalty programs. I

managed and supervised all departments including, front office & rooms

division, housekeeping, food & beverage, engineering & maintenance,

accounting, security and the business centre division.

. This upmarket and modern boutique hotel was a new concept in Reggio

Emilia. The hotel was usually fully booked under my ownership, direction

and management.

. Business conferences that included catering boosted revenue by

attracting regular business groups and repeat business clientele to the

hotel.

. The hotel catered to business customers, families, couples, vacationers,

conferences.

. The hotel was sold in 2009. I continued managing it during the change in

ownership for 1 year.

September 2004 - September 2005 Hotel San Marco, 3 star Reggio Emilia,

Italy

"Rated 8 out of 10 by 100 reviews on Booking.com"

. Hotel General Manager.

. I managed and supervised all departments in the hotel including front

office & rooms division, housekeeping, food & beverage, engineering &

maintenance, accounting, security and the business centre division. In

addition, I was responsible for controlling the marketing, customer

satisfaction, forecasting & budgets, staff recruitment, strategic

planning & development, and promotions.

. When I arrived the occupancy was 42%. Under my management, occupancy

increased to 78%.

. I increased profits by 35%.

September 2003 - September 2004 Karibuni Villas Malindi, 5

star Mambrui, Kenya

. General Manager of the Resort and Villas.

. I managed all departments of the resort including front office & rooms

division, housekeeping, food & beverage, engineering & maintenance,

accounting, security, excursions, transportation and entertainment. In

addition, I managed and supervised all culinary operations, 4 diverse

restaurants, 5 bars, 2 beaches and safari tours.

. The resort had 500 rooms and villas and a staff of 300 people.

. Under my direction the resort & villas had a 25% increase in occupancy &

profit increased by 45%.

. I pursued a position outside of Europe to challenge myself and broaden

my international experience.

1999 - September 2003 Hotel Europa, 4 star Reggio Emilia, Italy

"Rated 4 out of 5 by 48 reviews on Trip Advisor"

I returned to Hotel Europa and began in a position of Resident Manager.

Within 6 months I was promoted to Hotel General Manager.

. Within 2 years of managing the hotel, revenue increased by 50%.

. I was appointed to sell the hotel licence on the owner's behalf. The

hotel was sold in 2004.

1998 - 1999 Pacha drink and food Barcelona, Spain

In an effort to learn more about different cultures, business practices and

international hotel management systems, I went to Barcelona to work in a

Hotel occupying the role of Food and Beverage Manager.

1997 - 1998 Hotel Europa, 4 star Reggio Emilia, Italy

I occupied the role of Head of Reception.

1995 - 1997 Hotel Forum 3 star Reggio Emilia, Italy

I began as a receptionist and within 1 year, I was promoted to Head of

Reception.

October 1995 - March 1996 and 1990 - 1991 Coral Sea Resort Negril,

Jamaica

I worked as a tour guide, while on a student exchange program during the

Italian school break. 3 staff members and I then worked as tour guides,

leading a group of 60 people to 10 different cities in Italy.

1990 While studying at school, I worked part time in the hotel

industry. I occupied various roles working my way up to the Reception

area.

Referees

September 2010 - 2015

Hotel Papillon Palace 3 star San Polo d'Enza, RE, Italy

September 2005 - September 2010

Hotel Metropolis 3+ stars Reggio Emilia, Italy

Corrado Fontana, General Manager, Ramada Emilia Hotel e:

*******@************.*** t: +39-348*******

Giuseppe Cirigliano, General Manager, Hotel Tricolore e:

****@**************.*** t: +39-052*******

Contact this candidate