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Customer Service Manager

Location:
Albany, GA
Posted:
April 28, 2017

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Resume:

Angela M. Warren

**** ******* ***** ******, ** **707

H 229-***-**** acz011@r.postjobfree.com C 229-***-****

Accounting professional with over 20 years of experience in Accounting and Business Administration, consistently delivering positive bottom-line results; Focused and, self-motivated Leader with proven Team supervisory role and have achieved goal and target at different capacity. Currently seeking for a new challenge in a team where knowledge skill and hardworking is appreciated to achieve departmental and organizational goal.

PROFESSIONAL SKILLS

Communication at all level both in writing and verbal; Team player both as a leader and member; Good Organization skill; Good Interpersonal relationship at all level; Good Attentiveness to details; Good Problem solving and Reasoning skill; Excellent Leadership and People management skill

MS Office (Word, Excel, PowerPoint, Outlook, Access), Windows OS, QuickBooks, Peachtree, Cost Point, Deltek, Novell, 10-Key, General Office Equipment (Print, Scan, Copy, Fax)

Professional Experience

Wild Pines Apartment, Albany, GA

Assistant Office Manager (03/2016-Present)

Duties include but not limited to;

Process new applicant application, do interview of new tenant for the apartments to see if they qualify, put new applicant packets together, do open unit inspection to make sure that tenants are in compliance with HUD regulations. Write noncompliance when tenants are not in compliance. Post notes in the OneSite system after each contact with applicant on the Waitlist. Send out notices to applicant if they are approved or rejected from the program. Collect rent, post rent for all rent payers, make deposit daily into Summit Online Banking system. File paper work, put welcome folders together for new tenants, help and assist Manager with the recertification process by interviewing the tenants to see if there are any new changes in residence household. Put together new monthly recertification packets together and send out monthly reminders of the due date for Recertification and set up appointments for the interview process and for the signing once the process is finished. Purging files and packing files away after tenants move out. Key in work orders and dispatch them to the workers and take them out the system after they are completed.

Turner Job Corps, Albany, GA

Bookkeeper (10/2013 – 01/2016)

Duties include but not limited to;

Handled and reconcile Advances, Bonuses, Re-adjustment, advance and Prepays along with Travels

Reconcile monthly spreadsheet of the Local Distribution Checks and Purchase Orders in DelkCostpoint system to account for Travel and the Local Distribution Advances; defining bookkeeping policies and procedures. Made the cash deposits and then keyed all Local Distribution Advances to a Cash Receipt Report and submitted it within 24 hours to the corporate office. Audit payroll records and timesheets to draw a biweekly payroll account report

Balances subsidiary accounts by reconciling entries. Maintains general ledger by transferring subsidiary account summaries and balancing the offset account by keying the expensing vouchers so that can be posted to reconciliation reports

Balances general ledger by preparing a trial balance; reconciling entries, Maintains historical records by filing documents, Prepares financial reports by collecting and receiving travel and LDA refunds, analyzing, and summarizing account information and trends. Complies with federal, state, and local legal requirements by studying requirements; enforcing adherence to requirements; filing reports; advising management on needed actions. Contributed to the team an effort by completing and accomplishing related and other assigned duties in a timely manner Assisted and supervise the payroll specialist to ensure that the payroll was submitted on time. Completed the analyzing and auditing of documents, tapes, and transmissions; researching and resolving processing problems to help submit spreadsheets to the corporate office in a timely manner, Provides information by collecting, analyzing, and summarizing information; responding to requests. Resolved complaints by investigating issues and composing responses; referring non-standard complaints Engaged in collecting and analyzing information to prepare weekly, and monthly reports

Turner Job Corps, Albany, GA

Payroll Specialist (6/2008 – 10/2013)

Maintain and collected payroll data; calculate and process various types of pay; enter changes in tax status and miscellaneous changes in our payroll system; prepare and process agency payrolls; prepare reports as directed

Audited timekeeping records for compliance with established standards; data entry of time and leave; maintained time and attendance records; explain laws and rules pertaining to various types of leave.

Performed a wide variety of record keeping and payroll processing activities, including computing wage and overtime payments, calculated and recorded the payroll deductions and processed employee terminations

Prepared, processed, and reviewed a variety of transactions that concerned retirement and insurance deductions and payments, deferred compensation, charitable contributions and other voluntary and involuntary payroll deductions; status changes, transfers, promotions, demotions, salary changes, terminations etc. Explained the laws, the rules and the regulations pertained to payroll to all staff; contacted the proper authority for interpretation of the laws, rules and regulations that pertained to the more complex transactions

Provided assistance by interpreting and explaining to the employees the benefit plans, processing changes in plan coverage and assisting with employee problems through provider agencies; process retirement forms including vesting and withdrawal options for departing employees; process workers compensation injury claim forms. Prepared routine correspondence and forms; enter appropriate information into computer systems including E-Verify, PeopleSoft, BAS and OPERS online Maintained confidential employee records and filing systems and ensure timely and accurate payroll processing in compliance with the General Accepted Account Principle (GAAP), State and Federal law

Turner Job Corps, Albany, GA

Accounting and Payroll Assistant (5/2007 – 6/2008)

Ensure that all vendors are paid in timely manner. Listen to vendors inquiries and resolve all queries and concern within a reasonable time frame. Host meetings with vendor to discuss frequent issues arising on their account and possible solutions; Assist in reconciling accounts and ensure different expenses are posted to the right accounts. Assist with student payroll and biweekly payment. Support Accounting activities and acted in a Vendor Relations role to support operations for a portfolio of vendor agreements. Applied excellent problem solving and critical thinking skills to overcome obstacles and successfully manage several vendor contracts simultaneously

Turner Job Corps, Albany, GA

Student Payroll Clerk (2/2006 – 5/2007)

Conducted and coordinated students bi-weekly payroll as designed by the DOL; Cashed money orders; processed issued college meal money and travel meal money and other incentives to student on a daily basis; Issued arrival pay for new students weekly and issued late payments to students who missed previous payments; Prepared and process transition payments for students leaving the program; Consistently demonstrated a track record of reliability and performance; earned managerial recognitions with promotion to Accounting Assistant.

Additional Experience

Multiple Positions (Temp) 2004 –2005 Manpower Albany, GA

Worked on assignment: (Medical Records Clerk, Albany Gastroenterology) Process and file paperwork for each doctor, pull charts and put encounters for the following day. Put all patient records that pertain to that patient in their chart.

(Secretary Assistant, Georgia Legal Services) As the assistant I type memos according to the client problem and I file the records of each client. Set appointment for each attorney. Pull client records as the attorney set up appointment.

(AP Clerk, Turner Job Corporation) As the Account Payable clerk I process paperwork that match the invoice with the Purchase Order and the Receiver and key them Deltek CostPoint and batch up and put the voucher number on them. I had to create a spreadsheet and send them up to corporate office for payment. Call vendor for invoice for invoices and then go into the check register and post the check number and the date on the voucher and file them away. (CSR Clerk, Darton College) Unbox the books, restock the shelf and enter the sku number into the computer, pull the books for the students, ring up the students and let them pay and charge the books to their Financial Aid book voucher. and (Cashier, ASU Bookstore).As a cashier I check out the students whether it by cash, credit card or book voucher, help or assist students with school apparel, re-stock books and apparel, keyed in inventory and price books.

Warehouse Clerk/Data Entry 2004 – 2004 Albany Housing Authority Albany, GA

Supported daily administrative activities including answering telephone and providing expert customer service, Received and processed work orders, keyed inventory into database and maintained accurate records. Dispatch work to the maintenance workers as they are call in, take work orders out of the systems as they are completed and file them away.

Customer Service Supervisor/Department Lead 2002 – 2003 Stein Mart Albany, GA

Supervised front line employees and ensured delivery of excellent customer service and support. Supervisor over 17 cashiers, approve bank deposits, made sure there was enough cash on hand for day-to-day operation, made and approved cashiers schedules for the week according to the hours that was allocated to the front end. Approved and sign off on returns and voids, provide answers to questions that was needed by the cashiers or the customers, made sure that the cashiers stayed busy when the front was not busy with customers.

Accounting Clerk/Bookkeeper/Office Manager 2001 – 2002 SowegaTire Service Albany, GA

Keyed in inventory, sent out monthly statements to vendors and clients, wrote up invoice for customers as they came in the shop for repair, call in payment for comchecks, dispatch work to the workers when they were away from the shop, mailed out monthly statements, posted payments on ledger cards for the customers that had in-house account. Conducted weekly payroll, bookkeeping and bank deposit activities. Handled AP/AR prepared reports, filed invoices and monthly statements. Set up Federal, State, Sale and the Unemployment tax for the business, Utilize Peachtree Accounting Software daily

Bank Teller 2000 – 2001 SunTrust Bank Albany, GA

Offered excellent customer service and supported daily transactions including deposits, withdrawals and transfers. Educated the customers on various banking products including money orders, cashier checks and loans

Receptionist 1997 – 2000 J.C. Bennett, Pediatrician Albany, GA Retail Sales/Fashion Consultant 1995 – 2002 Mansour’s Albany, GA Retail Sales/Department Supervisor 1994 – 1995 T.J. Maxx Albany, GA Retail Sales/Assistant Manager 1988 – 1994 Lola’s Boutique Albany, GA

Academic Background

Associate of Science in Business Administration, 2005 - 2007

Darton College, Albany, GA

Reference

Available on request



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