Ponsian William

**** ******** **** *** *** *A : Lansing, Michigan 48910 :: acz00x@r.postjobfree.com : 517-***-****

Objective

A dedicated and committed IT Graduate with a certificate in Electrical Engineering. Excellent analysis and research skills. Professional experience in Planning, Implementing, Configuring, Troubleshooting of networking system on both Cisco and Juniper Networks.

Experience with the escalation problems for Routing, Switching and WAN connectivity issues using ticketing systems like remedy and Magic

PROFESSIONAL PROFILE

An accomplished professional with experience in the arena of Project Management, System Administration, Networking and Troubleshooting with customers and organizations satisfaction.

Solid IT and Network operations background involving installation, maintenance, and troubleshooting of telecommunication and radio networks.

Conscientious and dependable in completing systems projects accurately and independently within a zero-error tolerance environment

Experience in installation and administration of Mail Support, LAN, WAN, Windows NT, PCs, Servers, Cisco Switches/Routers and Microsoft Office applications.

Proficient in analyzing information system needs, evaluating end-user requirements, custom designing solutions, troubleshooting for complex information systems management.

Expert in modern concepts of end-to-end program planning and implementation from scope management, to activity sequencing, effort & cost estimation, risk analysis to quality management in adherence to quality guidelines and norms.

Specialized in maintaining servers and clients as well as resolving all service related problems.

Possess excellent organisational, communication, analytical and troubleshooting skills.

Instrumental member of a network installations team. Install and wire computer networks and telecommunications equipment. Ability to plan and optimize networks.

Troubleshoot operations, processes, and networks including configuration of transmission between BSC and BTS. Excellent understanding of GSM network architecture and layout.

IT SKILL SETS

Software: Microsoft Office (Word, Excel, PowerPoint, Project, Outlook, FrontPage, Visio, Access), QuickBooks

Operating Systems: Windows (2000/NT/XP/Vista/7), UNIX (Sun Solaris), Linux (Red Hat, CentOS), Mac OS X, MS-DOS

Servers: Microsoft Server 2000, Active Directory, Microsoft SQL Server (2003, 2008), Server 2003, 2008 Infrastructure, Apache, Novell 1 and 11

Languages: Informix (SQL, ESQL), Assembler, HTML, XML, JavaScript, Visual Basic, Visual Basic Net (Vbnet), Logic Programming, ASP Net Programming

Networks: OSI, TCP/IP, VPN

SAP ABAP

FUNCTIONAL EXPERTISE

Project Management

Client interaction for requirement gathering, risk assessment, finalisation of technical specifications.

Develop plans & schedules, resource allocations as per budgets, manpower deployment and team meetings for individual projects.

Interact with team members to ensure smooth progress of project work.

Networking

Setting up and managing Local and Wide Area Networks (LAN, WAN) to maintain maximum network uptime.

Handling Networking & Database Administration with technical expertise in the implementation, operations and support functions using IT as a tool.

Monitoring network maintenance activities and ensuring prompt troubleshooting of network problems, to achieve maximum network uptime.

Managing IP allocation & ensuring minimal downtime of machines, configuring servers for fault tolerance with User Security and Disk Space Management to optimise the server utilization.

System Analysis

Coordinating System/ Requirement Analysis for understanding client {internal/ external} business processes and mapping them to required framework standards.

Installing servers, MS windows, network services, Active Directory, workstations and peripherals.

Suggesting appropriate as well as technology-based solutions for enhancing functional efficiency of the organisation and achieving business excellence.

Interacting and building relationships with clients for addressing challenging issues.

Technical Support

Troubleshooting database systems that contain critical data for the organization.

Addressing performance bottlenecks and ensuring maximum uptime.

Conducting systems diagnostics, troubleshooting, analyzing network performance, system slowdowns and ascertaining reasons for the encountered bottlenecks.

ORGANISATIONAL PROFILE

Burcham Hills Health Centre Network Management 2008 to present

Role:

Making sure the network is available to users and responding to hardware and software malfunctions.

Co-ordinate between core team members and implementation team during Company Website, Payroll

Application and Web ERP projects to maintain project related documentation and communicate management

Security Ensuring that the network is protected from unauthorized users.

Specifications with development team to ensure successful on time project delivery

Responsible for installation, configuration and administration of computer networks and IP CCTV.

Hardware Assembly, maintenance, system upgrades, troubleshooting to ensure uninterrupted system operation.

Performance Eliminating bottlenecks in the network.

Maintain a database of trouble tickets (Microsoft Access) which would help us to prioritize/track down issues.

To solve issues related to hardware/software, providing on time service and assistance

Documentation/Diagrams of all circuits, network connections and vendor information

Provide Tech Support to staff users for various applications used company wide.

Ensuring Data Integrity and accuracy and maintenance of application at the Station.

Efficiently handling the maintenance of LAN/ WAN, Cisco routers for data & voices for network traffic.

Analysis, installing, troubleshooting of ODBC.

Monitoring Lease Lines (MPLS & MLLN).

Monitoring File System, Backups and Restores.

Monitoring errors through Logs and System explorer.

User and Group Administration in Servers.

Anti-Virus Server updating

Tritel GSM communication

Functional:

OMC System Administrator responsible for taking necessary actions to operate, maintain, and monitor the radio transmission.

Network Operation Center Professional responsible for performing various network duties: troubleshooting, repair, system backup (weekly/monthly), SS7 testing (various network operators).

Support customer service workers on any network related issues. Compile Monthly reports

Managing Configuring and updating of Schemes.

Monitoring and administrating the overall system administration activities.

Ensuring Data Integrity and accuracy and maintenance of application on the system.

Efficiently handling the maintenance of LAN/ WAN, Cisco routers for data & voices for network traffic.

FIELD TECHNICIAN

Functional:

Handling the administration of the overall system administration activities in the Store & Warehouse.

Managing wide gamut of maintenance activities entailing Data Integrity and accuracy, maintaining application, LAN/ WAN, Cisco routers for data & voices for network traffic.

Field Technician responsible for field support for the TTCL products including networks and circuits.

Responsible for supporting TTCL Customers. Installing new lines to customers, product support, and educating customers on products.

Perform various system analysis and functions: Termination of Service (TOS), Signal analysis drop call testing, circuit troubleshooting and analysis.

Architecture and Instruments specification/layouts/schedule, Controls logic Schematic authority Standards, Functional Schematics, Cable Schedule, Logic diagram, flow chart, Field Inspections, familiarity with internal codes, standards, Practice Cost estimation.

Track Record of successful developing &streamlining systems with ability to enhance.

Operational effectiveness and meet the Project &Operational Goals.

Fibber optic testing using Corning meter and OTDR meter.

Internet switch to visi-patch panel patching and visi-patch lumbering works etc.

Can handle site independently.

NETWORK TECHNICIAN / PABX PROGRAMMER

Role:

Installed new PABX and configuration (SOPHO Systems by Phillips).

Responsible for supporting Phillips Customers. Wiring and programming local call centre, site surveys, and commissioning.

Installing LAN/ WAN, Cisco routers for data & voices for network traffic

VoIP telephony services and programming

Customers service help and troubleshooting

Box Installation, Calibration loop checking, Site acceptance test, Punch list clearance.

System Sign off, Site modification as required at site condition, discuss &finalize with

Clients Changes required at site. Finalizing field change notifications, Coordination with Vendor/representative for Special instruments/systems upgrades and Testing & Pre-Commissioning.

CAT-3 Cable terminations (indoor cables / outdoor jelly protected cables.

ACADEMIC CREDENTIALS

Bachelor of Science

Franklin University College of Business, Columbus, Ohio - Major – Business Administration 2016

Associate degree in Business Computer Networking

Lansing Community College, Michigan -Major Computer Networking and Security 2008

Dare Es salaam Institute of Technology, Dare Es Salaam-Major Electrical Engineering

Full Technician Certificates Diploma in Electrical Engineering 1997

PROFEESIONAL CREDENTIAL

training / certifications

Attended, RCR Wireless News Mobile Broadband: Innovation & Opportunity Conference, Philadelphia, Pennsylvania, 2011

Attended leadership and management training

Crisis and conflicts Management at work place training

Attended 4G LTE training California 2013

Certifications

Introduction to GSM cellular (CPO2), Motorola

BSSC Applications (BSS08), Motorola

Spectrum Two Radio Transmission, TRI –Telecommunication

OMC System Administrator and Network Management, Motorola

Signaling SS7 &C7 Protocol Analyzer, TRI –Telecommunication

Packet Switch troubleshooting and configuration, TRI-Telecommunication

References

As needed

Contact this candidate