Customer Service Representative, Underwriter, Dispatcher, Lead Special

Location:

Phenix City, AL

Posted:

February 25, 2017

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Resume:

Sharlene Dorothea Williams

**** *** ** *** *** **3

Phenix City, AL 36870

762-***-****

**************@*****.***

Objective: To continue to learn more, and advance within the company. To learn all I can and become part of the management team. I want to enjoy what I do, while helping others along the way. I want to do the best professional job I can daily, and serve my customers internal and external in the most professional manner possible. Experience

1990-1996 Columbus Police Department (911) Columbus, GA Dispatcher III

I dispatched Police, Fire and EMS. I also trained others how to dispatch.

I worked the DMV station for Driver License numbers, wanted people, stolen items, etc.

Worked as supervisor in the Supervisor’s absence. 1996- 1997 Aflac Columbus, A

Customer Service Rep

Answered incoming calls from applicants, policy holders, potential policy holders, and associates.

I was a Call Coach for the Call Center.

I won two Service Stars for exceptional customer service. 2005 Aflac Columbus, GA

Lead Underwriting Specialist

My duties were to assign work daily to the Underwriting Specialist.

I worked reports, did quality, assisted with questions, back log and various other duties.

I also did the training and quality for the Underwriting Specialist team.

Attended meetings for the team/department.

2005-2010 Aflac Columbus, GA

Underwriter I

I Underwrite Direct and Payroll Long Term Care applications, also Payroll Life applications. I determine if the applicant’s need a telephone interview, and make a decision about eligibility based on the information received from the phone interview.

I respond to applicants who have been declined, postponed, or who request an appeal.

Sharlene Dorothea Williams

I request and review Medical Records and MVR reports.

I attend weekly meetings with the Underwriting Review Board to discuss complex files, appeals, denials, claim review files and specific underwriting business.

Reviewed and updated Underwriting Guidelines annually or as needed

I’m the department’s representative for the Privacy Council, I attend APUA and GAHOU. Education

1983

1984

1985-1987

Hallie Turner High School

Meadows College

Southern Union college

Columbus, GA

Valley, Al

Hallie Turner( Diploma)

Meadows College (Certificate for Nursing)

Certified Trainer

Lead Specialist Development

Quality Assurance

Objective: To obtain a position within the company/firm, continue to learn more, and advance within the company.

To learn all I can and become part of the management team. I want to enjoy what I do, while helping others along the way. I want to do the best professional job I can daily, and serve my customers internal and external in the most professional manner possible. Experience

1990-1996 Columbus Police Department (911) Columbus, GA Dispatcher III

I dispatched Police, Fire and EMS. I also trained others how to dispatch.

I worked the DMV station for Driver License numbers, wanted people, stolen items, etc.

Worked as supervisor in the Supervisor’s absence.

Operated all equipment/radios within the center. 1996- 1997 Aflac Columbus, A

Sharlene Dorothea Williams

Customer Service Rep

Answered incoming calls from applicants, policy holders, potential policy holders, and associates.

I was a Call Coach for the Call Center.

I won two Service Stars for top quality customer service. 2005 Aflac Columbus, GA

Lead Underwriting Specialist

My duties were to assign work daily to the Underwriting Specialist.

I worked reports, did quality, assisted with questions, back log and various other duties.

I also did the training for the Underwriting Specialist team. 2005-Currently Aflac Columbus, GA

Underwriter I

I Underwrite Direct and Payroll Long Term Care applications, also Payroll Life and Term Life applications. I determine if the applicant’s need a telephone interview, and make a decision about eligibility based on the information received from the phone interview. I review Medical Records and Motor Vehicle Reports (MVR)

I respond to applicants who have been declined or postponed.

I’m the department’s representative for the Privacy Council, I attend APUA and GAHOU. Education

1983

1984

1985-1987

Hallie Turner High School

Meadows College

Southern Union college

Columbus, GA

Valley, Al

Hallie Turner( Diploma)

Meadows College (Certificate for Nursing)

References

References are available on request.

Contact this candidate