Customer Service Representative

Rhosalie Bulquerin Lapera ************@*****.***

+639*********

OBJECTIVE

To learn, gains more knowledge further enhance my skills and be an asset to the company.

EXPERIENCE

Jul 2013 - Oct 2013 Customer Service Representative - Teleperformance Resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Cancel or upgrade accounts. Assist with placement of orders, refunds, or exchanges.

Feb 2013 - Jun 2013 Chat support - One Contact Center Email chat support generally refers to a customer service support system which is facilitated through email (electronic mail) or realtime Jun 2009 - Sep 2009 Customer Service Representative - Alorica Philippines Inc Resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Cancel or upgrade accounts. Assist with placement of orders, refunds, or exchanges.

EDUCATION

Pursuing Bs. Nutrition and Dietetics for Teachers

Philippine Normal University,

CGPA

PERSONAL DETAILS

Address: 602 aquarius st pangarap village caloocan city Date of birth: 15/10/1984

Gender: Female

City: Caloocan City

State: Metro Manila

Pin Code: 1426

Nationality: Philippines

Marital Status: Married

Languages known: English and Filipino

REFERENCES

Recelia mendoza(Teacher)

St Joseph School of Novaliches

+639*********

Erika palconet(Project coordinator)

Universities

+639*********

Christian Aris Hizon(Business Owner)

Online Seling

091********

DECLARATION

I do here by confirm that the information given in this form is true to do the best of my knowledge and belief.

Rhosalie

Bulquerin Lapera

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