Continuous Improvement Manager

Juan C. Borrero Gomez

*** ****** ***, *** *** Home Phone: 314-***-****

Brandon, MS 39047 ********@*****.*** / linkedin.com/in/juancabg

Product / Project Management, Continuous Improvement & Marketing

Successful Senior Leadership in Product Strategy & Planning, Delivery & Implementation, Continuous Improvement, and Marketing.

A versatile and results-driven business process development manager with demonstrated domestic and international achievements in Continuous Improvement, Marketing, Process Optimization and Implementation, Product strategy and Planning. Possesses a proven track record of directing matrix teams through changes and challenges to maximize revenue growth. A complex problem solver focused on quality, Lean Methodologies, and service excellence. A powerful and analytical presenter with talent for energizing, convincing, and aligning colleagues and clients to achieve aggressive goals and position a company as a global frontrunner.

oProduct Planning & Lifecycle Management

oInternational Retail & Manufacturing / Distribution

oLean Processes / Strategies & Implementation

oCustomer Service / Support & Vendor Management

oTeam Leadership & Talent Development / Training

oProduct Marketing & Promotional Programs

oProductivity & Performance / KPI Improvement

oSpecial Project Management / International Initiatives

Experience & Achievements

Tyson Foods. Jackson, MS 2016 to Present

Sr. Continuous Improvement Engineer. Leading business and performance improvement projects, applying high level Lean manufacturing strategies, training, and techniques for use across the poultry company plants, lifting efficiency, increasing productivity, developing continuous improvement best practices, cost savings, and devising applicable approaches. Develops and deploys, through training & practical application, standardized best practice methodologies across the locations, outlines comprehensive plans for lean projects that have a future state objective and associated goals for improvement.

Walmart Stores, Inc. Bentonville, AR 2011 to 2016

Sr. Manager Continuous Improvement. Led business improvement projects, utilizing Lean Six Sigma processes and Kaizen events across company and global shared services division to lift efficiency and cost savings. Managed Lean Six Sigma training program for Latin America, including mentoring staff, developing continuous improvement best practices in line with industry principles/methods, and devising applicable approaches for all GSS divisions.

Raised productivity 45% for service lines. Key contributor to improvement included call center automation project, transitioning from manual email responses to automatic email replies: reduced hourly personnel from 12 to 4 and service label agreement (SLA) from 68 to 10 days – surpassing average of 15 days and prompting $145K savings.

Recognized need and introduced standard operating procedures and processes, removing inefficiencies via lean techniques.

Project Manager & Facilities Engineer. Led business improvement projects in the Facilities department, utilizing Task Specific Program and conducted Quality Audits, including mentoring staff, developing continuous improvement best practices in line with industry principles/methods, and devising applicable approaches for the division to lift efficiency and cost savings.

Improved quality standards, developing audits and the Task Specifics Program, at company home office.

Managed analytical techniques to resolve safety, and monitored risk/industrial environmental health and safety.

Calares - Brown Shoe Company St. Louis, MO 2009 to 2011

Senior Product Analyst. Managed cross-functional strategies to augment product sales in Latin America – pinpointing factors for success in marketplace, determining product and customer requirements, and assuring product alignment with company strategy. Performed thorough research to specify market demands for current and future products – conducting ongoing visits to customers / non-customers in market, identifying new initiatives, channel marketing practices, and forming plans for new markets.

Appointed to steer international auditions for marketing tours in Latin America – strengthening alliances with global partners, recruiting talent, and facilitating organizational auditions.

Design Group – Barry-Wehmiller Co. St. Louis, MO 2008 to 2009

Customer Support Engineer & Product Manager. Tasked with direct product planning, marketing, and execution for product lifecycle, including garnering data, prioritizing requirements, and defining product vision through customer satisfaction. Led multi-discipline team in forming and implementing integrated marketing plans/strategies, working with cross-functional partners to capitalize on Hispanic growth opportunities.

Championed the development of state-of-the-art lean processing by routinely researching existing machinery – enabling company to become leader in the engineering and manufacturing of bottling machinery in Latin America.

Created broad competencies in international operations, developing and auditing technical designs to fulfill customer goals.

Authored training materials and manuals in Spanish for customers.

Elevated continuous improvement by developing lean processes grounded in strategic planning as well as product release requirements for pasteurizers, increasing productivity 37% and customer satisfaction 92%.

True Call International St. Louis, MO 2004 to 2008

Product Marketing Manager Lat-Am. Propelled strategic growth and business development – devising and managing product marketing plans (for new markets in the US and Latin America), product line projections, and pricing analysis. Supplied technical operational support as well as in-depth knowledge of hardware, software, products, and services to new clients.

Utilizing consumer insights, and deployed strategic marketing communication programs and brand initiatives for new product lifecycle; met goal of 85% increase in customer awareness as a direct result.

Led marketing team in the development of channel marketing plans and strategies for new product launch in Latin American market.

Managed all company’s software products/projects including; advertising, merchandising, promotions, and innovation.

Directed WHM automation software team in Spanish provisioning system rollout and development in SAP, MS Project, and Adobe. Saved 13% in pre-sale products and led Latin American marketing strategy, resulting in 32% sales growth in 6 months.

Telecom / Telefónica Colombia, South América 2002 to 2004

Marketing & Development Engineer. Provided key business strategies (ecommerce and broadcast) and built tactical, competitive marketing programs for products and services. Oversaw production of targeted multi-cultural advertising print and broadcast materials – managing budget, strategy, direction, evaluation, execution, and media placement.

Instituted performance analysis and discovered opportunities to grow revenue: streamlined marketing concepts; increased corporate sales forecasting and product line projections for South American clients; and improved promotional feedback to decrease customer churn rates.

Liquor Industry of Cauca, Inc. Colombia, South America 1997 to 2002

Project Manager & Production Process Engineer. Charged to optimize production processes – managing 25-person team to improve performance while meeting all regulatory requirements. Inspected and supervised all facets of production to resolve issues in auditing, safety / industrial hygiene, and inspection system processes. Also, oversaw raw materials program, delivering supply chain analysis, strategic planning, and lean processes for continuous improvement.

Crafted and implemented organizational procurement processes, reducing inventory and product costs while increasing productivity, throughput, and flexibility.

Developed just-in-time (JIT) production and quality control program in ISO 9000/1; installed new assembly lines; resolved daily production problems; and established improved assembly instructions.

Spearheaded multiple operational control audits as well as detailed monitoring of machinery efficiency.

Additional career experience as Adjunct Faculty Instructor for Harris Stowe State University in St. Louis, MO. In 2010. Taught MBA graduate-level courses in Operations Management, Organizational Behavior, and International Business.

Education & Professional Development

M.B.A., International Business - Lindenwood University, St. Charles, MO (2009)

MS., Quality Control Management - Universidad del Cauca (unicauca) - Colombia, South America (2002)

BS., Industrial Engineering - Fundacion Universitaria de Popayan (fup) - Colombia, South America (2000)

LEAN Six Sigma Green Belt - Walmart Stores, Inc. - Bentonville, AR (2015)

Leadership in Board of Service - University of Arkansas - Fayetteville, AR (2012)

Computer Skills: Quick Base, SharePoint, Minitab, Walmart Retail Link & Service Channel, HOST, SAP, SAT, Adobe InDesign, Desktop publishing software, MS Project & Office (Access, Excel, PowerPoint, Word), Visio. Languages: Fluent in English and Spanish.

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