Customer Service Management

Wanda Bjeijy

Dearborn Heights, MI *****

Cell: 313-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Committed and self-motivated business professional seeking position in management to utilize working knowledge of leadership and operations. Demonstrated strong work ethic with effective time management and analytical skills. Proven track record of completing tasks efficiently and effectively while delivering exceptional customer service.

EDUCATION

Masters of Science in Management Leadership - GPA 3.86 Kaplan University Bachelor of Arts in Communication. Lebanese University, Beirut, Lebanon. PROFESSIONAL EXPERIENCE

Garden City Hospital

Human Resources Coordinator 2015-Present

Administers various human resource plans and procedures for all organization personnel; assists in the development and implementation of personnel policies and procedures; prepares and maintains the employee handbook and the policies and procedures manual.

Manages hiring process from job posting to screening, making offers, and on boarding new hires. Facilitates new hire orientation.

Assists with benefits administration and unemployment insurance claims.

Collaborates with other managers to identify current and future staffing needs.

Processes LOA and worker’s compensation claims

Develops and maintains affirmative action program; files EEO report annually and maintains other records. Reports and logs employee demographic data to conform to EEO regulations.

Provides guidance and problem resolution on employment matters.

Handles employee relations counseling and exit interviewing.

Makes recommendations to Leadership on employment policies and practices.

Audits pay rates by comparing pay to employees’ years of experience. Monitors and processes the annual performance review program, bonus program, and succession planning.

Co-facilitates accident/ legal investigations and prepares related documentation.

Administers projects and audits involving OSHA, FLSA, and FMLA compliance. Accomplishments:

Oversaw HRIS Lawson upgrade of 2000+ employee records.

Supervised a large scale job mapping project that consisted of over 500+ job title changes

On boarding and facilitated new hire orientation for over 150+ employees in 2016. Riverside Academy-West Middle & High School (GEE) 2011-2015 Business Manager

Maintained personnel files and all company Accounts Payable vendor files.

Created a filling and data management system

Administered HR policies and procedures.

Answered associate questions and resolve problems.

Recommended new HR policies and practices.

Reviewed and processed all purchases. Ordered school supplies and managed school budget.

Administered school reports and submitted them to the applicable assigned office.

Shared best practices to ensure school safety.

Global Heights Academy – Elementary School (GEE) 2009 - 2011 Executive Assistant

Managed the main office and handled student enrollment packets, files, correspondence, and reports as required by the local and state authorities as well as the Authorizers, School Board and the Executive Director.

Produced information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics.

Welcomed guests and customers by greeting them, in person or on the telephone; answering or directing inquiries.

Scanned files and processed documents as requested.

Composed, typed and translated to Arabic routine correspondence to parents when necessary.

Completed projects by following up on results.

AAlam Marketing & Reporting Agency 1995 - 2005

Beirut- Lebanon

Journalist, Marketing & Reporter

Conducted research to identify new markets and customer needs

Arranged business meetings with prospective clients

Prepared sales contracts ensuring adherence to rules and laws

Build long-term relationships with new and existing customers

Kept records of sales and invoices

Mentored entry level staff into valuable salespeople

Developed strategy focused on financial gain and customer satisfaction. Skills:

Solid analytical, planning and organization skills.

Effective self-motivated Leadership skills.

Experience with HRIS programs including Lawson, iDoc, and E-verify

Coaching and Counseling including performance management

Effective Leadership, excellent communication (verbal & written) and facilitation skills.

Strong Teamwork and Time Management

Proficiency utilizing Microsoft Office (Excel, Word, PowerPoint, Outlook)

Fluent in English and Arabic

CERTIFICATES:

Job Analysis and Job Description

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