Customer Service Representative
Resume:
GAYLE DRUMMOND
**** ******* **., #**, *******, MO 64429
Cell: 816-***-**** - **************@*****.***
Member of Benevolent and Protective of Elks
helping veterans and under privileged children
Member Linkedin
PROFESSIONAL SUMMARY
Loan Customer Service Representative offering vast knowledge of banking regulations and
compliance procedures. Dedicated to maintaining professionalism and integrity. Resourceful
financial professional adept at recommending loans and managing multi-million dollars
portfolio. Loan Assistant focused on customer service, efficiency and achievement.
Goal-oriented multi-tasker who excels as a team leader. Customer Service Representative
whose talents shine in a competitive, innovative and creative environment. Skilled in designing
strategies to increase sales, client retention and customer base. Loan Assistant with 20-year
background in consumer financing, loan administration, default management and customer
service. Excellent analytical and communication skills.
SKILLS
Strong banking ethics
Proficient in 10-key
Risk management assessments
Goal-oriented
Self-sufficient
Positive attitude
Team player
Superior organization skills
Excellent work ethic
Self-Starter
Can work alone or as a team
No job too big to take on
Proficient in Microsoft Word, Excel and Outlook
Proficient in social media as well such as Facebook, Twitter, Instagram
Also, I am a Gmail user.
WORK HISTORY
12/1996 to 04/2016 Escrow Specialist
Farmers State Bank – 124 East Third, Cameron MO 64429
Originated, reviewed, processed, closed and administered customer loan proposals.
Compiled database of loan applicants' credit histories, corporate financial statements and
other financial information.
Developed and maintained relationships with local real estate agents.
Submitted loan applications to the underwriter for verification and recommendations.
Reviewed and edited loan agreements to ensure accuracy.
Complied with regulatory requirements, including the Bank Secrecy Act, Anti Money
Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
Created reports on deteriorating trends and fiscal year-end losses.
Conducted UCC searches and created environmental reports as part of the loan process.
Maintained strict confidentiality of bank records and client information.
Maintained friendly and professional customer interactions.
Made disbursements from escrow accounts for payment
Maintained friendly and professional customer interactions, taxes, insurance, PMI
premiums, USDA premiums weekly.
Followed up on insurance and taxes for non-escrowed loans.
Made contact with customer to find out what we can do to fix the situation.
HMDA data entry assisted in verification of error free LAR
Flood Monitoring, looked for coverage amounts and make sure in the right zone on the
flood determination sheet.
Reconciled accounts daily, weekly, and quarterly
Assisted in Quarterly Allowance for loan and loss lease
Maintained friendly and professional customer interactions.
11/2011 to 03/2013 Assistant Manager
Sonic Drive-In (2nd job) – 800 N Walnut, Cameron MO 64429
Managed staff and made sure their positions are covered
Made daily deposit
Ordered inventory twice weekly.
Inventory every Friday.
Made sure all areas were at correct temperature.
Filled in for call ins.
Corrected errors and made apologies if order was wrong or took too long.
EDUCATION
1984 High School Diploma:
Winston R6 - 1st Street, Winston, MO 64689
Coursework in Economics and Business
Coursework includes: Speech and Communication, Sociology and Psychology
I was a member of the FBLA (Future Business Leaders of America) where I won in some
divisions. Grade 1 in typing
Had on have on the job experience and have had to learn through webinars, course
training, or going to our core supplier for training.
I have taken Microsoft office classes.
Gayle L. Drummond
1104 Ashland Dr., #25
Cameron MO 64429
**************@*****.***
Dear Sir/Madam.
I have been working in the financial industry for 20 years and I am excited to take my life a new direction,
I started in banking as the bank receptionist, which, at the tune, was cross-trained to be a Personal Banker. I very quickly was moved to the loan department, which was very coveted job.
I am very confident that I could be an asset to your company as I am a hard, detail and goal oriented worker and love learning new challenges. If you agree that my qualifications would meet your company’s needs, please feel free to contact via phone, text or Gmail.
I look forward to hearing from you soon.
Respectfully
Gayle L. Drummond
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