GAYLE DRUMMOND

**** ******* **., #**, *******, MO 64429

Cell: 816-***-**** - acyzrp@r.postjobfree.com

Member of Benevolent and Protective of Elks

helping veterans and under privileged children

Member Linkedin

PROFESSIONAL SUMMARY

Loan Customer Service Representative offering vast knowledge of banking regulations and

compliance procedures. Dedicated to maintaining professionalism and integrity. Resourceful

financial professional adept at recommending loans and managing multi-million dollars

portfolio. Loan Assistant focused on customer service, efficiency and achievement.

Goal-oriented multi-tasker who excels as a team leader. Customer Service Representative

whose talents shine in a competitive, innovative and creative environment. Skilled in designing

strategies to increase sales, client retention and customer base. Loan Assistant with 20-year

background in consumer financing, loan administration, default management and customer

service. Excellent analytical and communication skills.

SKILLS

Strong banking ethics

Proficient in 10-key

Risk management assessments

Goal-oriented

Self-sufficient

Positive attitude

Team player

Superior organization skills

Excellent work ethic

Self-Starter

Can work alone or as a team

No job too big to take on

Proficient in Microsoft Word, Excel and Outlook

Proficient in social media as well such as Facebook, Twitter, Instagram

Also, I am a Gmail user.

WORK HISTORY

12/1996 to 04/2016 Escrow Specialist

Farmers State Bank – 124 East Third, Cameron MO 64429

Originated, reviewed, processed, closed and administered customer loan proposals.

Compiled database of loan applicants' credit histories, corporate financial statements and

other financial information.

Developed and maintained relationships with local real estate agents.

Submitted loan applications to the underwriter for verification and recommendations.

Reviewed and edited loan agreements to ensure accuracy.

Complied with regulatory requirements, including the Bank Secrecy Act, Anti Money

Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.

Created reports on deteriorating trends and fiscal year-end losses.

Conducted UCC searches and created environmental reports as part of the loan process.

Maintained strict confidentiality of bank records and client information.

Maintained friendly and professional customer interactions.

Made disbursements from escrow accounts for payment

Maintained friendly and professional customer interactions, taxes, insurance, PMI

premiums, USDA premiums weekly.

Followed up on insurance and taxes for non-escrowed loans.

Made contact with customer to find out what we can do to fix the situation.

HMDA data entry assisted in verification of error free LAR

Flood Monitoring, looked for coverage amounts and make sure in the right zone on the

flood determination sheet.

Reconciled accounts daily, weekly, and quarterly

Assisted in Quarterly Allowance for loan and loss lease

Maintained friendly and professional customer interactions.

11/2011 to 03/2013 Assistant Manager

Sonic Drive-In (2nd job) – 800 N Walnut, Cameron MO 64429

Managed staff and made sure their positions are covered

Made daily deposit

Ordered inventory twice weekly.

Inventory every Friday.

Made sure all areas were at correct temperature.

Filled in for call ins.

Corrected errors and made apologies if order was wrong or took too long.

EDUCATION

1984 High School Diploma:

Winston R6 - 1st Street, Winston, MO 64689

Coursework in Economics and Business

Coursework includes: Speech and Communication, Sociology and Psychology

I was a member of the FBLA (Future Business Leaders of America) where I won in some

divisions. Grade 1 in typing

Had on have on the job experience and have had to learn through webinars, course

training, or going to our core supplier for training.

I have taken Microsoft office classes.

Gayle L. Drummond

1104 Ashland Dr., #25

Cameron MO 64429

816-***-****

acyzrp@r.postjobfree.com

Dear Sir/Madam.

I have been working in the financial industry for 20 years and I am excited to take my life a new direction,

I started in banking as the bank receptionist, which, at the tune, was cross-trained to be a Personal Banker. I very quickly was moved to the loan department, which was very coveted job.

I am very confident that I could be an asset to your company as I am a hard, detail and goal oriented worker and love learning new challenges. If you agree that my qualifications would meet your company’s needs, please feel free to contact via phone, text or Gmail.

I look forward to hearing from you soon.

Respectfully

Gayle L. Drummond

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