Quality & Technical Support Manager

Manohar (Sam) Samat

**** ******* *** ***: 408-***-****

San Jose, CA 95120 Cell:408-***-****

Email: *******.*****@*****.***

Summary

Extensive & diversified management experience with increasing responsibilities in Supply Chain Management, Quality, Failure Analysis,Testing & Customer Support, Development & Manufacturing of Technology components for Hard Disk Drive. Developed & implemented high value and cost effective programs. Highly skilled at providing coaching and consultation to internal clients

Professional Qualities And Strengths

Operational Efficiencies Supply Chain Management Budget and Cost Control

Testing Methodologies Team building & Staff Leadership Quality Management

FA & Technical Support Strategic visions & Project Planning Good Communicator

Professional Highlights

Company: Western Digital Corporation 03/01/12-07/31/15 Job Title IE & Factory Operations

Generated methodology to allocate and monitor budget to various factory operations. Interfaced with engineers and Factory management to drive costs down. Performed analysis and identified key areas that provided the largest returns on cost reduction activities.

Company: Santa Clara County 09/01/2011-01/30/2012

Job Title Volunteer as a Mediator

Company: Superior Court, Santa Clara County 07/01/10-06/30/11 Job Title Volunteer. Civil Grand Jury

Company Western Digital Corporation 07/08-12/08

Job Title Consultant. Wafer Fab Cycle Time Reduction

Generated methodology and metrics to improve & monitor wafer fab cycle time. Improved wafer fab cycle time by 40%

in 4 months

Company Hitachi Global Storage Technologies, Singapore 2005-2007

Job Title Senior Manager Quality & Technology Failure Analysis

Established a Failure Analysis Customer Support Organization for HDD Technology Components. Interfaced & directed Quality, Testing & Procurement activities to establish RMA program with key Technology Suppliers resulting in over a million dollars in savings. Conducted Quality, Manufacturing Readiness and Compliance audits of suppliers in China,Malaysia, Indonesia & Philippines.

Company Hitachi Global Storage Technologies, San Jose, CA 2003-2005

Job Title Senior Quality Engineer

Interfaced & directed Quality activities. Quality & Testing procedures were established, implemented & followed to meet Customer requirements.. Conducted internal Quality Manufacturing Readiness & compliance audits of manufacturing plants in San Jose & Philippines. Lead & conducted Manufacturing Readiness Reviews for Head Technology products.

Company IBM, San Jose, CA 1993-2002

Job Title Accounts Executive OEM Marketing & Customer Technical Support

Established OEM Sales contracts for Technology Components between Customer & IBM. Provided technical analysis & failure analysis support to meet & resolve Customer requirements, problems & concerns. Interfaced, coordinated & established qualification activities between Development & Mfg Supplier to meet Customer product requirements & time line. Conducted Quality, Manufacturing Readiness & compliance audits of Head components Manufacturing Suppliers in China. Established procedures for Suppliers to 1) create gold standards & 2) monitor testers & 3) maintain correlation between testers.

Company IBM, San Jose, CA 1991-1993

Job Title Program Manager Head Products

Developed & established procedures within Development & Manufacturing organizations related to Head Design, development cycle time, cost & product phase in benchmarks from Development to Manufacturing. Managed seven Head products. Lead & coordinated efforts within IBM San Jose & IBM Mainz, Germany to utilize & save $7 million of Head inventory. Conducted Manufacturing Readiness & Design Reviews and Quality audits for Internal Head programs.

Company IBM, San Jose, CA 1985-1991

Job Title Project Development Manager

Designed & developed the first dual layer coil in Thin Film Inductive head. Successfully introduced the dual layer coil in Manufacturing . Established the first Characterization & Failure Analysis and Testing organization in Manufacturing for MR Heads. Implemented testing (destructive & non destructive) strategies that significantly improved Head performance & overall product quality & yields. Conducted internal audits for Manufacturing readiness.

Company IBM, Mainz Germany 1983-1985

Job Title Technical Consultant/Liason

Served as a Liason between Senior Management & the Technical Community to develop & implement technology transfer strategy for Thin Film Heads from IBM San Jose to IBM Mainz. Lead efforts to provide technical solutions in the area of photolithography, product characterization, Testing of Components,Ni-Fe, Copper plating & vacuum deposition of Al2O3 & metals

Education

M.S. Operations research- George Washington University, Washington D.C.

B.Tech Material Science- Indian Institute of Technology, Bombay, India

Affiliations & Recognitions

Member of IBM Academy of Technology 1991-2002

IBM Division Outstanding Achievement Awards

IBM Division Outstanding Technical Achievement Award

IBM Corporate Award

IBM Division Market Driven Quality Award

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