Marci S. Sutter

**** *** ****** ***. ****

Greeley, CO 80631

970-***-****

acyzr2@r.postjobfree.com

Driven professional seeking position as a contributing member of a dynamic cross functional team which allows me the opportunity to return to Hewlett-Packard and learn and grow in its’ current environment while applying my proven abilities in project management, data collection and reporting

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Key Qualifications

Over 10 years’ experience in customer support at all levels including; call center, incoming and outgoing phone, and direct/hands on support.

Proven ability to thrive in fast-paced, global work environment.

Expert in the input tracking and reporting of information utilizing a wide variety of PC and server based software applications.

Quick learner, with attention to detail. Ad hoc reporting condensing and simplifying complex data into useful metrics and standardize reports.

Proven adaptability and ability to multitask within a fast paced dynamic work environment.

IT level expertise setup and support of computers running a wide array of software including all Microsoft Office applications.

PROFESSIONAL EXPERIENCE

People Ready - 11/15- 12/17

Salvation Army - Bell Ringer

Greeted all customers coming into and out of store.

Worked with management team and co-workers to enhance ecustomer experience during holiday season.

Responsible for setup and shutdown of days activities at site..

YMCA of the Rockies -Various

Provided maid service and cleanup.

Conference room equipment setup and breakdown.

Activity setup and assistance with client activities.

Home Depot-09/14 - 12/14

Greeter

First and primary contact for customers entering the store.

Provided customers with directions to items and/or services in the store

Assured customers made it to the appropriate locations or contacts they needed to get to get their questions answered and needs met.

Kelly Services 02/14 -05/14

Customer Service Representative – State Farm Claims Center

Handled all incoming calls to 1-800-StateFarm, researced and routed to appropriate claim handler.

Worked with other teams to seamlessly pass insured/claimants’ or other interested parties directly to appropriate agents/teams with minimal disruption.

TeleTech Corporation 09/13-02/14

Customer Service Representative – Website Support

Responsible for the resolution of any website issues experienced by USAA members.

This included:

Troubleshooting any banking, notification; insurance, registration, investment or budget software.functionality.

Troubleshooting any hardware or software interaction difficulties experienced by members..

Debugging of issues on Windows, Mac, iPhones’, Samsung phone and a wide variety of other tablet, laptop, desk side and other phone configurations..

Weld County School District Six 07/11-02/12

Substitute - Classified

Teacher assistant primarily for Special Needs Students ‘classrooms.

Paraprofessional assisting in elementary, middle and high special education, IFL, autistic and for other special student services classrooms.

Hewlett-Packard Company 1982 – 07/07

Administrative Assistant - HR

Managed all steps involved in the recruitment, phone screening, face-to-face interviews and hiring of new employees at the Ft. Collins facility.

Responsible for the Input of all new-hire information accept/reject results into the Hewlett-Packard corporate database. Updating status results throughout the entire hiring process.

IT Engineer/Lead Escalation Engineer

Responsible for IT support for the HP Telemarketing and Sales representatives including personal, server, laptops and peripherals.

Provided 24/7 phone support for manufacturing, sales, call center and product support team as needed.

Tracked to resolution/root cause any inconsistencies in the Regional sales reports down to the district and/or departmental level.

Responsible for the final resolution of all HP product support issues not resolved in the field within predefined parameters.

Conducted quarterly management updates on escalated support issues reporting current status and support issue trends. Meetings conducted both face-to-face and teleconferencing utilizing Microsoft power-point, excel and other software

EDUCATION

Bachelor's Degree in Information Technology ~ Central Michigan University

Master’s Degree in Business Administration – Colorado State University

REFERENCES

Professional

Noemi Arelleno – Employment Manager – People Ready 970-***-****

Emmalee Shoup – Executive Director JITW Ministries – 970-***-****

**Mark Carlson – Product Launch Manager - Hewlett-Packard 970-***-****

**Gordon Thayer – R&D/Test Manager -Hewlett-Packard 970-***-****

Tillie, Dan, or Alex –Home Depot -970-***-****

**These people know me as Marci Fisher

Personal

Nina Rattle – Friend – 970-***-****

Ralph Fisher – Regional Manager Circle Graphics – 970-***-****

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