Manager Technical Support
Resume:
mobile 202-***-****
email **********@*****.***
address *** **** ******, **** ***
San Francisco, CA 94108
Tina Marie Balacano
T M B
PROFESSIONAL PROFILE
Office Operations Technical Proficiencies Leadership & Management
● Budgeting & Operational
Cost/Margin Control & Forecasting
● Scheduling/Payroll, AP/AR/GL
● Lease, Facilities Management
● Business Analysis
● Inventory Control/Procurement
● Contract & Price Negotiations
● Event Planning, Corporate, & Trade
Show Coordination
● Manage Organization & Operations
of Logging Crew
● Onboarding, Recruiting/staffing
● QuickBooks, ADP, & Paychecks
● Yardi, Entrata, Voyager, CoStar &
Loopnet
● Microsoft Office Suites
● Adobe Suites
● PowerPoint, MS Project
● Google Platforms
● IT Infrastructure, Implementations,
Network Architecture
● HTML5, C, C++, Java
● CSS, MySQL, XML
● Web Development, SEO, Analytics
● Policies & Procedures
● Human Resource Management
● Project Coordination
● Creation & Implementation of
New Business Operation
● Business Plan Creation
● Strategic Decision Making
● Critical Procedure
Development
● Client Relationship-Building
Loyalty & Retention
PROFESSIONAL EXPERINCE
Watt Property Management, Inc., 2016 – Present Operations Manager A privately owned property management company specialized in commercial real estate, family homes, and residential apartment buildings in Northern California.
● Manage team of four engaged in property management operations for commercial and residential communities
● Oversee tenant selection, lease management, insurance and tax accounting for commercial and residential portfolio
● Prepare leases for execution and termination, monthly financials, variance, turnover schedules, and delinquency reports for commercial and residential
● Oversee all daily operation, maintenance engineering, accounting and third party vendors for assigned portfolio
● Perform all operations-related billing and accounting, receipt of operating expenses, escalations and common area maintenance services (CAMS) recoveries
● Conduct property inspections and prepare inspection reports for senior management
● Monitor property, tenant, and vendor certificates of insurance
● Oversee building security, life safety policies, and employee safety training
● Prepare specifications for bid requirements and evaluate bids from third party vendors
● Maintain tenant relations to ensure overall tenant satisfaction Reservoir Engineering Research Institute, 2014 – 2016 Office Operations Manager A nonprofit research and educational organization to carry out in-depth research in some key areas of petroleum reservoir engineering.
● Oversaw accounting-related functions including: AR/AP, invoice tracking, quarterly- and year-end close process
● Oversaw payroll, HR, and staff performance reviews
● Planned and implemented office procedures, policies and systems
● Tracked electronic calendars and spreadsheets for the CEO and employees; scheduled appointments, coordinated meetings, conferences, and arranged domestic and international travels
● Oversaw vendors and inventory
● Negotiate purchases of large ticket items including new equipment, benefits, lease and service contracts
● Served as main point of contact to all clients
● Coordinated all company events such as conferences and team building
● Prepared quarterly and yearly reports for management and board
● Created technical support documentation, including user manuals, newsletters, and websites mobile 202-***-****
email **********@*****.***
address 880 Bush Street, Unit 206
San Francisco, CA 94108
Tina Marie Balacano
T M B
Penn, Good & Associate LLP, 2011-2013 Senior Infrastructure Specialist An integrated marketing and strategic communications firm specializing in reaching multicultural audiences.
● Provided day-to-day administrative support to CEO & VP
● Coordinated all clerical staff & utilized office equipment effectively
● Created and implemented new administrative systems
● Organized induction programmers for new staff
● Recorded office expenditures and managed its budgets
● Coordinated meetings, company, and networking events
● Maintained office equipment & arranged any repairs or replacements
● Maintained network user accounts, new user orientation, and assigned training schedules
● Arranged all travels and accommodations for staff and clients
● Reported on office performance to directors and senior managers
● Carried out staff appraisals, managed performance, and disciplined staff
● Ensured all IT systems, infrastructures, servers, networks, and securities were running to an efficient levels
● Reorganized staff accountability based on line of business to augment responsiveness and efficiency levels
● Recommended and implemented technological improvements and efficiencies
● Effectively planned, develops IT proposals, and executed all IT related projects including budgeting Yoga Alliance, 2009 – 2011 Associate Program Director
● Supported Chairman of the Board, VP, and entire Marketing Department
● Planned and coordinated development of new web-based data management and reporting systems that replaced legacy system and produced dramatic improvements in productivity
● Managed, tracked and monitored multiple projects to ensure project remained within budget and time estimates
● Coordinated yearly conferences, including sponsor solicitations, vendors research, logistics, drafted invitee lists, and planned on-site sales/marketing initiatives
● Assisted in the software resolution of product issues escalated from alpha and beta sites and participated in the preparation of project plans, status, and statistical reports
● Assisted yearly conference by providing online training, webinars, logistics, and product support Advertising Specialty Institute (ASI), 2004 – 2009 Technical Lead Project Manager
● Identified, planned, tracked and managed projects as they are assigned and responsible for identifying key resources, providing the direction required for meeting the project objectives
● Created technical support documentations, including user manuals, newsletters, and websites
● Maintained network user accounts, new user orientation, and assigned training schedules
● Assisted yearly conference by providing online training, webinars, logistics, and product support
● Assisted in the software resolution of product issues escalated from alpha and beta sites and participated in the preparation of project plans, status, and statistical reports EDUCATION & ASSOCIATIONS
● Stanford University Graduate School of Business Stanford Ignite Program Stanford, CA
● Courant Institute of Mathematical Sciences - NYU Bachelor of Science in Computer Science New York, NY
● Current Real Estate License State of Pennsylvania & Virginia since July, 2011
● San Francisco Chamber of Commerce Committee Member for young professionals
● Human Rights Campaign Worked with resources throughout the organization to support Federal Employment Act References – Available upon request
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