mobile 202-***-****

email acyzqr@r.postjobfree.com

address *** **** ******, **** ***

San Francisco, CA 94108

Tina Marie Balacano

T M B

PROFESSIONAL PROFILE

Office Operations Technical Proficiencies Leadership & Management

● Budgeting & Operational

Cost/Margin Control & Forecasting

● Scheduling/Payroll, AP/AR/GL

● Lease, Facilities Management

● Business Analysis

● Inventory Control/Procurement

● Contract & Price Negotiations

● Event Planning, Corporate, & Trade

Show Coordination

● Manage Organization & Operations

of Logging Crew

● Onboarding, Recruiting/staffing

● QuickBooks, ADP, & Paychecks

● Yardi, Entrata, Voyager, CoStar &

Loopnet

● Microsoft Office Suites

● Adobe Suites

● PowerPoint, MS Project

● Google Platforms

● IT Infrastructure, Implementations,

Network Architecture

● HTML5, C, C++, Java

● CSS, MySQL, XML

● Web Development, SEO, Analytics

● Policies & Procedures

● Human Resource Management

● Project Coordination

● Creation & Implementation of

New Business Operation

● Business Plan Creation

● Strategic Decision Making

● Critical Procedure

Development

● Client Relationship-Building

Loyalty & Retention

PROFESSIONAL EXPERINCE

Watt Property Management, Inc., 2016 – Present Operations Manager A privately owned property management company specialized in commercial real estate, family homes, and residential apartment buildings in Northern California.

● Manage team of four engaged in property management operations for commercial and residential communities

● Oversee tenant selection, lease management, insurance and tax accounting for commercial and residential portfolio

● Prepare leases for execution and termination, monthly financials, variance, turnover schedules, and delinquency reports for commercial and residential

● Oversee all daily operation, maintenance engineering, accounting and third party vendors for assigned portfolio

● Perform all operations-related billing and accounting, receipt of operating expenses, escalations and common area maintenance services (CAMS) recoveries

● Conduct property inspections and prepare inspection reports for senior management

● Monitor property, tenant, and vendor certificates of insurance

● Oversee building security, life safety policies, and employee safety training

● Prepare specifications for bid requirements and evaluate bids from third party vendors

● Maintain tenant relations to ensure overall tenant satisfaction Reservoir Engineering Research Institute, 2014 – 2016 Office Operations Manager A nonprofit research and educational organization to carry out in-depth research in some key areas of petroleum reservoir engineering.

● Oversaw accounting-related functions including: AR/AP, invoice tracking, quarterly- and year-end close process

● Oversaw payroll, HR, and staff performance reviews

● Planned and implemented office procedures, policies and systems

● Tracked electronic calendars and spreadsheets for the CEO and employees; scheduled appointments, coordinated meetings, conferences, and arranged domestic and international travels

● Oversaw vendors and inventory

● Negotiate purchases of large ticket items including new equipment, benefits, lease and service contracts

● Served as main point of contact to all clients

● Coordinated all company events such as conferences and team building

● Prepared quarterly and yearly reports for management and board

● Created technical support documentation, including user manuals, newsletters, and websites mobile 202-***-****

email acyzqr@r.postjobfree.com

address 880 Bush Street, Unit 206

San Francisco, CA 94108

Tina Marie Balacano

T M B

Penn, Good & Associate LLP, 2011-2013 Senior Infrastructure Specialist An integrated marketing and strategic communications firm specializing in reaching multicultural audiences.

● Provided day-to-day administrative support to CEO & VP

● Coordinated all clerical staff & utilized office equipment effectively

● Created and implemented new administrative systems

● Organized induction programmers for new staff

● Recorded office expenditures and managed its budgets

● Coordinated meetings, company, and networking events

● Maintained office equipment & arranged any repairs or replacements

● Maintained network user accounts, new user orientation, and assigned training schedules

● Arranged all travels and accommodations for staff and clients

● Reported on office performance to directors and senior managers

● Carried out staff appraisals, managed performance, and disciplined staff

● Ensured all IT systems, infrastructures, servers, networks, and securities were running to an efficient levels

● Reorganized staff accountability based on line of business to augment responsiveness and efficiency levels

● Recommended and implemented technological improvements and efficiencies

● Effectively planned, develops IT proposals, and executed all IT related projects including budgeting Yoga Alliance, 2009 – 2011 Associate Program Director

● Supported Chairman of the Board, VP, and entire Marketing Department

● Planned and coordinated development of new web-based data management and reporting systems that replaced legacy system and produced dramatic improvements in productivity

● Managed, tracked and monitored multiple projects to ensure project remained within budget and time estimates

● Coordinated yearly conferences, including sponsor solicitations, vendors research, logistics, drafted invitee lists, and planned on-site sales/marketing initiatives

● Assisted in the software resolution of product issues escalated from alpha and beta sites and participated in the preparation of project plans, status, and statistical reports

● Assisted yearly conference by providing online training, webinars, logistics, and product support Advertising Specialty Institute (ASI), 2004 – 2009 Technical Lead Project Manager

● Identified, planned, tracked and managed projects as they are assigned and responsible for identifying key resources, providing the direction required for meeting the project objectives

● Created technical support documentations, including user manuals, newsletters, and websites

● Maintained network user accounts, new user orientation, and assigned training schedules

● Assisted yearly conference by providing online training, webinars, logistics, and product support

● Assisted in the software resolution of product issues escalated from alpha and beta sites and participated in the preparation of project plans, status, and statistical reports EDUCATION & ASSOCIATIONS

● Stanford University Graduate School of Business Stanford Ignite Program Stanford, CA

● Courant Institute of Mathematical Sciences - NYU Bachelor of Science in Computer Science New York, NY

● Current Real Estate License State of Pennsylvania & Virginia since July, 2011

● San Francisco Chamber of Commerce Committee Member for young professionals

● Human Rights Campaign Worked with resources throughout the organization to support Federal Employment Act References – Available upon request

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