Gary L. Wooten

acyzqo@r.postjobfree.com **** Travelers Rest Point, Easton, MD 21601

(H) 713-***-**** (C) 832-***-****

https://www.linkedin.com/in/glwooten

A professional poised to advance the next generation of Information Technology.

My ability to spearhead and optimize business performance in both the public and private sector is showcased by my capability to assume the hardest and most challenging assignments and deliver exceptional results. I excel in both domestic and international efforts and my direct experience encompasses successes in the US, Germany, Italy, France, and the Netherlands. My expansive knowledge allows me to see and resolve issues in engineering, electronics, programming, IT, and business. Leadership to me is more than just “directing” others and I am still willing and able to “roll up my sleeves” and perform hands on duties as required to help and instruct my team.

AREAS OF IMPACT

With vast experience comes the ability to drive dynamic results in businesses. A few of the areas where I have delivered dynamic impact and changes are:

Fiscal Enhancement

Strategic Operational Planning

C-Level Interrelationships

Business Continuity

Disaster Recovery

Multi-National Customer Relations

Full Product and Customer Life Cycle Management

Process Reengineering

Talent Structuring and Team Building

Crisis Management

Operations Leadership

Transformation and Transition Expert

Implementer of Virtual Contact Centers

Veteran – 5 Point

Engineering

Professional Experience

Experience that showcases the depth and breadth of my knowledge.

Dell Services Federal Government

13880 Dulles Corner Ln, #200 Herndon, VA 20171

Customer Delivery Executive 4/2013 – 10/2016

Direct a team of 100 people through four Senior Managers. Responsible for over $125MM in federal business. Oversee strategic and tactical operations and services including telecommunications, networks, servers, hosted systems and services. Additionally work closely with engineers and administrators on data storage, data and network operations, systems security, business continuity and disaster recovery. My teams also perform systems administration, software licensing, hardware and software acquisition, deployment and administration, distributed platforms, desktops, vendor and contracts management. I develop the annual operating budgets and provide fiscal direction for unit technology, equipment, and systems with an emphasis on the cost-effectiveness of the enterprise platforms. My teams and I are totally accountable for the availability and performance of the enterprise platforms. My portfolio now contains business such as Fermilab, Alcohol Tabaco and Firearms (ATF), Department of Labor (DOL), and the National Archives (NARA). Worked with firms to assure IT Governance requirements met.

RMS Computer Corporation

1185 Avenue Of The Americas Fl 32, New York, NY 10036

Consultant Program Manager, Transformations and Transitions 3/2007 – 4/2013

Working exclusively for Dell Managed Services I led teams to integrate Information Technology activities for companies such as Cedars Sinai, WellPoint, Boeing and Honeywell. During this effort I insured creation and delivery of services to include “follow the sun” service desk, data centers, deskside support organizations, asset management, software tracking, and all other IT related activities. Technical lead on all programs and directed computer and server builds, networking, security, wireless, call centers, and all other hands on technical aspects. Worked with Telecom from the demarcation (demark) to the destination to bring in various services to include VoIP.

Working at WellPoint and WellPoint I directed work on many HIPPA systems and systems dedicated to Healthcare.

Dell Managed Services

Round Rock, Texas

Program Manager, Transformations and Transitions 10/2005 – 1/2007

Onsite Delivery Manager with Honeywell in Phoenix, AZ. Responsible for LanDesk, security the McAfee ePO for entire enterprise, and all Asset Management. Upgraded global ePO servers and software to meet current hardware and software requirements. Also upgraded all LanDesk operations with new hardware and software. Traveled internationally to France to upgrade the European installation of LanDesk. For Asset Management we used LanDesk and full physical inventory to get a complete baseline and then track all items.

RMS Computer Corporation

1185 Avenue Of The Americas Fl 32, New York, NY 10036

Consultant Program Manager, Transformations and Transitions 1/2005 – 10/2005

Working exclusively for Dell Managed Services I led teams to integrate Information Technology activities for Philips, Inc., at their international location in Eindhoven, Netherlands. During this effort I insured creation and delivery of services to include “follow the sun” service desk, data centers, deskside support organizations, software tracking, directed computer and server builds, networking, security, wireless, and other hands on technical aspects. Prepared all project plans using Microsoft Project for all international teams. I accomplished this work through multinational matrixed organizations and partnerships with Atos and other firms that complied with all domestic and international regulations. Worked with Telecom from the demarcation (demark) to the destination to bring in various services to include VoIP. Through consultation I also assisted domestic divisions of the customer in verifying Sarbanes-Oxley (SOX) compliance.

Camden Properties

Houston, Texas

Senior Program Manager 9/2003 – 11/2004

Due to my overall skill structure I was able to completely upgrade all of Camden’s remote properties and move them from antiquated IT practices and equipment to modern state-of-the-art communications with the Central IT data center. Through direct leadership and hands-on involvement I developed and designed plans for rewiring, installation of wireless, upgrade of computer equipment, and implementation of the overall program. The overall budget for this effort was $1MM. Through oversight and control of all aspects the program was completed on time and under budget by $250K. Performed hands on work as well as design of the program. Work included computer setup, repair, telecom, wireless, and other activities.

Exxon Mobil

Houston, Texas

Senior Program Manager 2002 - 2003

Working with K-Force I designed and directed the project to perform a full desktop and server systems refresh in the US Market for this newly formed supermajor energy firm as a result of the merger. The refresh was completed in 2002 on time and under budget. Technical lead of program building computers and servers and performing the entire refresh for this company.

Teksystems

Houston, Texas

Manager of Technical Services 2000 - 2002

Created a full PMO office to handle managed services for the entire South Texas Region. This involved hiring of PMO staff, solicitation of new business, and answering of Requests for Proposals (RFP’s).

BlueCross and BlueShield of South Carolina

Columbia, SC

Manager of Client Services 1998 - 1999

Instituted a newly envisioned Client Services Department for BCBS. Utilized knowledge and vision to establish processes, procedures, and all Stands of Operation. Requiring re-engineering and a culture change moved the company from a 95% terminal environment to a 95% Personal Computer structure with both client/server and Mainframe connectivity. Established all budgets and hired all personnel for this effort. Managed to HIPAA requirements for handling medical documents and PII. Established IT governance process.

El Paso Energy

Houston, TX

TennSpeed II Manager, Business Analysis and Implementation 1995 - 1998

I was responsible for testing and evaluation of the TennSpeed II software that was developed to buy and sell Natural Gas nationwide. Cleared up numerous problems with the software and then held a successful nationwide rollout. After analysis began implementing a full Help Desk to support all customer sites.

Martin Marietta Aerospace

Denver, CO

Systems Test and Integration Supervisor

Supervising Systems Test Engineer for large scale, multi-million dollar high security satellite programs for the government. This involved designing comprehensive testing scenarios, designing test equipment, and writing scripts for integration of spacecraft onto various launch vehicles to include Delta IV rockets and the Space Shuttle. Acted as the Facilities Manager and PM for the Orbiter Maintenance and Checkout Facility at Vandenberg AFB (http://www.ktb.net/~billmeco/Slc6a.html).

Language Skills

English

German

Basic familiarity with French and Italian

Education

University of Laverne, Laverne, CA

February, 1985

BS Management

Magna Cum Laude

3.85 GPA

University of Phoenix, Phoenix, AZ

Masters Study, Technical Management

12 Hours

4.0 GPA

University of Denver, Denver, CO

Masters Study, Business Administration

19 Hours

4.0 GPA

Clearances

Secret Security Clearance 2010 - Active

SBI/EBI with Poly – Inactive

Top Secret with Crypto - Inactive

Certifications

ITILv3

PMP – inactive

MCP – Desktops and Server Admin

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