Customer Service Manager

BONNIE MILLER

**** ***** ****, ****, ** ***** (H) 775-***-**** ***************@*****.***

Professional Summary

Experienced administrative management highly skilled at administering business needs with efficiency and accuracy. Possessmore than 7 years' experience coordinating operations needs and providing administrative support to improving team productivityand reduce costs. Seeking leadership position with honest organization.

Skills

Excellent multi-tasking ability Critical and creative thinkingMicrosoft Office expertise Excellent listening skillsOrganizational skills Effective negotiatorFriendly nature Budget developmentHigh accuracy Strong sales proposal writerFinancial reporting Marketing strategyCustomer relations Account and territory management

Work History

Office manager 05/2014 to CurrentHatch LLC – Reno NV

Maintained computer and physical filing systems.Prepared vendor invoices and processed incoming payments.Received, screened and routed incoming calls.Provided complete meeting support including preparing materials and taking notes.Sourced vendors for special project needs and negotiated contracts.Recruited and hired qualified candidates for vacant and new positions.Created reports and presentations.Completed bi-weekly payroll for a number employees.Coordinated special projects and managed schedules.

Lead scheduler 04/2012 to 04/2014Comstock pest – Reno NV

Helped distribute employee notices and mail around the office.Drafted biweekly time sheets for a number of executives and employees.Organized all new hire, security and temporary paperwork.Assisted with event planning, including associated travel and logistical arrangements.Completed data entry, tracked resumes and maintained the applicant tracking system.Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO.Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.

Leasing Agent 03/2011 to 05/2014Stone Apartments – Reno NV

Developed comparison tables of products and services by researching product pricing, ratings and performance.Answered an average of 80 calls per day by addressing customer inquiries, solving problems and providing new productinformation.Politely assisted customers in person and via telephone.Communicated with vendors regarding back order availability, future inventory and special orders.Implemented marketing strategies which resulted in 29% growth of customer base.

Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.

03/2011

Prepared monthly reports for records, closed terminated records, completed final audit of charts and insured that all

Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers.

Developed reputation as an efficient service provider with high levels of accuracy.Scored in top 10% of employees in successful resolution of issuesInvestigated and resolved customer inquiries and complaints in a timely and empathetic manner.

ReceptionDoug Brown Construction – Truckee CA

Entered numerical data into databases in a timely and accurate manner.Scanned documentation and entered into the database.Obtained scanned records and uploaded them into the database.Organized forms, made photocopies, filed records and prepared correspondence and reports.Added new material to file records and created new records.Reviewed and updated client correspondence files and scheduling database.Wrote documents outlining file management protocols.

Education

Associate of Arts: DesignTmcc - Reno NV

Coursework emphasis in Marketing, Business and EnglishConcentration in Business Management and Human ResourcesVolunteered with care chest Founder of Sins Sisters in networking

Property management : Lease negotiationsAshworth - Online

Sports medicine : Preventive medicineRalston school of massage - Reno

Accomplishments

Coordinated over 40 special public and private events.Training

Responsible for training all new employees to ensure continued quality of customer service.File Management -

documentation has been received and filed.Monthly Reporting -

Human Resources -Recorded and filed employee benefit, salary and annual evaluation information.

02/2008 to

2008

2009

2004

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