Management Manager
Resume:
Steven Bond, EMBA
Newcastle, ON L1B 0C9
Phone: 905-***-****
Cell: 647-***-****
E-Mail: ******.****@*******.**
Professional Summary
I am a management professional with experience in vendor relationship management, sourcing, contracting and purchasing in both national and global theatres. Additionally, I have over a decade of progressive IT management experience running technical teams.
Skills
Business process improvement
Change management
Contract negotiation
Inventory management
Vendor sourcing
Project management
Logistics management
Risk management
Human resources management
Management information systems
Research and analysis
Operations management
Cost and tail spend controls
Education
2016 University of Fredericton, Fredericton, New Brunswick
EMBA – Executive Masters in Business Administration
2012 Durham College, Oshawa, Ontario
Graduate Certificate Human Resources Management
Work History
April 2009 to March 2016
Verizon Canada Ltd. Toronto, Ontario
Manager, Vendor Management/Purchasing
Accountable for all Verizon Business purchasing functions in fourteen countries. These countries are Canada, Hong Kong, Singapore, Australia, New Zealand, Taiwan, Korea, India, Japan, Malaysia, Indonesia, Philippines, China and Thailand.
Annual combined spend of these fourteen countries is 400+ million USD. Majority of spend by buyers is on telecommunications equipment and third party service delivery.
Maintain KPI's
on vendor performance and service delivery while monitoring and taking
corrective action of IT vendor performance gaps both nationally and globally.
Negotiate, create, maintain, revise and renew local contracts. Liaised with Verizon Sourcing group for global contracts. Provide the ground work with local vendors to action new global
contracts or to enter into participation agreements allowing acceptance into global contracts.
Responsible for RFI/RFP process for such opportunities as data centre creation and upgrades. Facilities projects such as office build outs and services like cooling tower projects involving engineers/architects, logistics, municipal permits, etc.
Use of SAP to control asset management and disposal activities, inventory control, payment
review, creation of requisitions, purchase orders and reporting. Maintains SLAs, software revisions, equipment details and licensing.
Track monthly and annual spending trends. Compare buy/sell price margins with pricing team. Work with sales on upcoming opportunities that could afford the opportunity to gain better discount structures.
Experienced in the requirements of change and incident management, SOX compliance, PCI
(payment card) and ITIL standards.
Maintained purchasing standards and procedures in alignment with globally accepted purchasing standards. Code of conduct, privacy policy, ethics, sanctioned and embargo countries, foreign corrupt practices act are just a few of the required training required at Verizon.
National and International logistics experience. National experience utilizing mainly UPS and Federal Express services for small to medium packing sizes. Larger equipment and multi-skid orders via carriers like Total Transportation and others. International shipments via Verizon Logistics, Panalpina and DHL Global. Interaction with local brokerage partners like Livingston International.
September 2003 to May 2009
Verizon Canada Ltd. Toronto, Ontario
Manager, Web Hosting IT
Accountable for multi-data centre operations nationally within Canada. Managed a team of highly skilled IT professionals that manage the day to day operations of internal data networks, firewalls, Windows and UNIX implementations, tape backup infrastructure and numerous applications such as databases, CRM and etc.
Designed customer specific solutions and acted as senior project manager to ensure implementations are delivered on time and on budget. Liaison with Verizon Call Centres (Tier 1 and 2 support) before escalation to Tier 3 (Web Hosting team) to evaluate issues and take corrective measures. Customer engagement role for incident management, future solution planning and project management for implementation of solutions.ˇ
August 2001 to September 2003
Verizon Canada Ltd. Toronto. Ontario
Team Leader, Web Hosting IT
Coordinate the following functions with the Web Hosting Team administrators: DBA Services, OS installation, Network installation and setup, Installing/configuring software, Troubleshooting, Incident investigation, Monitoring, Capacity planning, Security and Software Updates, Backup and Restoration.
June 1999 to September 2001
Verizon Canada Ltd. Toronto, Ontario
Team Leader, Internal Systems
Coordinate the following functions with the Desktop Support Team. Administration of Windows based servers, desktop and notebook devices. Includes administration Windows OS domain functions, security policies and printing for four Canadian offices.
April 1998 to June 1999
Verizon Canada Ltd. Toronto, Ontario
LAN Administrator/Desktop Support
Provided all desktop and application software support for the Toronto head office.
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