Customer Service Representative

ANNE SCIACOVELLI

Cell: 845-***-****

Email: **********@***.***

SUMMARY OF QUALIFICATIONS

Over 20 years of supervisor/management experience. Strengths include implementation of state-of-the-art customer service organization. Successful in resolving customer’s concerns in both corporate and field environments; while achieving cost savings for the company.

WORK HISTORY

AR Supervisor of Billing and Collections 2011- 2016

Health Quest

Lagrangeville, NY

Process claims through electronic system

Validate claims sent are received by payer

Maintains and exceeds current knowledge of hospitals’ billing systems

Maintains and assures employee knowledge of various payer contracts.

Maintains current knowledge of Federal, State and managed care billing

Corresponds with third party payers, physician offices and/or patients to obtain information. Resolves problems and high dollar accounts.

Develop comprehensive and effective appeal letters to overturn the denials.

Report weekly productivity and quality goals of fifteen employees.

Maintains current knowledge for timely payment and holds payers accountable.

Implements and assures current knowledge of hospitals’ patient accounting systems (and other related tools).

Monitors the billing, collections, and credits activity for fifteen employees to ensure complex issues are escalated / resolved.

Interacts with external customers such as payers, vendors and related transactional groups in order to accomplish tasks.

Accountable for the achievement of key strategic goals.

Office Manager/ Medical Biller / Administrative Assistant 2006 - 2010

Klein’s Integrative Health

Pleasant Valley NY

Responsible for processing all Medicare and MVP billing for psychiatric patients through MVP electronic billing and Medicare billing

Implemented and maintained payment and reconciliation reports for both Medicare and MVP patients/ manage all payment and medical records.

Generated all invoices for billing

Prepared and managed all correspondence, invoices, reports and commissions for office/ scheduling all patient appointments and confirmations.

Developed and maintained inventory control spreadsheets/ reports for incoming and outgoing products.

Bookkeeper/ Receiver/ Payroll Administrator 2005 – 2006

Dill’s Best Building Center

Lagrangeville, NY

Prepared bank deposits, register reconciliations, and payroll worksheets.

Generated daily and monthly financial reports.

Reduced outstanding relievable by sixty percent.

Process all vendor invoices insuring all done in a timely fashion in order to generate volume discount for the company.

Process all employee time records for weekly payroll of eleven thousand dollars.

Report and maintain all inventories for office of sixteen people.

Participate in recruiting, training, and evaluating cashiers.

Coordinate all returns to vendors, tagging merchandise, shipping and credit due.

Report and maintain all cycle counts, physical inventory and resolve discrepancies.

Maintain petty cash fund, record of disbursements, and cash count.

Senior Fulfillment Lead/ Customer Service Representative 1997- 2005

DataComm Services Incorporated, The New York Daily News

Hopewell Junction, NY

Oversee and quality control the work of nine customer service representatives.

Manage and report the closing of vendor periods for four thousand new orders per week.

Liaison between upper management and fulfillment staff.

Generated over $75,000.00 in new business per year.

Report and maintain all inventories for office of forty six people.

Supervise the fulfillment of mail subscriptions and product line for New York Daily News Products store and ensuring that all daily deadlines are met.

Maintain and troubleshoot approximately five hundred to a thousand accounts per day for home delivery customers in the tristate area.

Generate daily and monthly financial reports.

Provide account maintenance and resolution for four supervisors.

Provide one on one training for new customer serves representatives and leads.

Significantly reduced number of redundant and unpaid refunds by suggesting computerized tracking process.

Worked closely with IT Department to develop tracking system, which was . cost saving for the company and lowered customer complaints

EDUCATION

Mercy College

Yonkers, NY

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