Customer Service Sales

Judith A. Berg

***** ****** ****** *.*., Unit B, Blaine, Minnesota 55449 (H) 763-***-**** (E-Mail: **********@*****.***)

PROFESSIONAL SUMMARY

I am a superior candidate. I recognize the qualities that are most important to you. I want to make a contribution to your company. I am a person whom maintains a positive attitude while interacting with demanding clients. I would serve as the primary point of contact for both in-house and external phone and website queries. With my positive attitude, I know I can assist in growing your company. I am confident that I can perform the job you are offering.

SKILLS

Over twenty year’s receptionist, customer service, sales/marketing experience. Demonstrated organizational skills, ability to anticipate needs, and maintained focus under pressure.

Microsoft Office

Excel, graphs, bars, etc.

Quick Books

Professional Phone etiquette

Power Point

Articulate and well spoken

Key Account Mgr.

EMPLOYMENT:

January 2009 – March 2016

Sr. Administrative Assistant t \ Pronto Sports, Inc. \ Blaine, Minnesota 55434

We worked directly with Minson Corporation in Taipei, China with seven different factories

Responsible for all retail customers, provided UPC codes, item numbers, packaging and specification’s

Day to Day operations with China office and customers

Accounting: AP/AR, Invoicing, Credit Memo’s, reconciled check book with Accountant on quarterly basis

Created detail expense reports and requests for capital expenditures

Ordered and distributed office supplies while adhering to a fixed office budget

May 2003-December 2009

Administrative Assistant \ Metro North Chamber of Commerce \ Blaine, Minnesota 55449

Liaison between Membership, Ambassador, Golf, Fall Fundraiser, Government Affairs, and Executive Committees on a monthly basis

Provide oral and written communication to the Blaine and Coon Rapids City Council members and the offices of the city Mayors, Congressman Kennedy, and Governor Pawlenty

Currently working with Astronaut Eileen’s office for an official visit to Blaine on behalf of the local businesses

Ribbon Cuttings for new businesses in the City of Blaine and Coon Rapids including representing the Chamber along with the Ambassadors in welcoming them to our community and take photo’s for our Chamber newsletter

Kept excel spreadsheet to monitor new member and express cards, accounts payable and receivable

Kept registration organized for all events: Zygi Wilf event at the National Sports Center, Health Care Meeting,

April 2000-May 2003

Manager \ Crane Lakeside Park & Resort \ Lake Elsinore, California 92530

Overall operations of the Mobile Home Park, camp grounds and beach area

Accounts payable and receivable, profit and loss statements, monthly rent statements, receive payments, charge late fees

Started “Crime Free” program for the tenants in the park with the local police department, kept park crime free

Implementation of Rules and Regulations for Park Tenants and Safety Rules and Employees

May 1985-March 2001

Key Account Sales Manager \ First Team Sports, Inc. \ Anoka, Minnesota 55304

Key Account Manager for Company’s largest customer Wal-Mart

Organized Executive Sales Meetings, Schedules, Travel Arrangements and Catering for 135 in house sales and out-of-state sales representatives

Coordinated / Up-dated sales reports for inside sales team and sales reps

Team leader for all written and oral communications between departments

Calculated projections: Monitored and analyzed account performance, including inventory and ordering for accounts, processed rebates, resolved key account sales issues. Reviewed statues of accounts and conveyed changes to Customer Service; Processed invoicing including purchase orders, distributing invoices to accounts, receiving and recording payments

Educaation: Columbia Heights High School Dipolma / Minneapolis VoTech Classes – No Degree

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