Office Administration
Resume:
Leilani Velazquez
OBJECTIVE
Providing my knowledge & work experience for the company, with the commitment to comply fully with honesty & efficiency to the work assigned. Pledging to constantly carry out the objectives defined in the vision & mission of the company. 23 Leyte RD.
Fitchburg, MA 01420
***********@*****.***
EXPERIENCE
Burlington, L eominster, MA - Sales Associate
October 2013 - January 2014
● Greet and assist customer with the selection and handling of merchandise.
● Continually check store for proper merchandise presentation.
● Assist in pricing changes and setup of sale events. Walmart, L eominster, MA - Produce Associate/Unloader November 2012 - July 2013
● Apply labels to correct location on freights/pallets/merchandise.
● Maintain a safe work area
● Manage freight deliveries
● Provide basic maintenance to receiving equipment (e.g., cleaning, changing labels and ribbons).
● Maintain presentation & Organization
● Assists customers with purchasing decisions
● Inspects merchandise to ensure a fresh & clean presentation
● Provide customer service by acknowledging the customer, identifying customer needs.
● Receives and stocks merchandise in the produce area & maintain the backroom organized.
Courtyard by Marriott, F itchburg, MA - Front Desk/Banquet Server September 2011 - February 2012
● Handled guest request in a timely manner.
● Understand banquet event orders to safely, efficiently set up and break down events.
● Prepare alcoholic or non-alcoholic beverages and ask for identification to ensure that the provided credentials are accurate.
● Efficiently complete prep and side work to enable focused guest care and main an orderly, clean station during events.
● Be familiar with menu offerings in order to entice guests with its ingredients.
● Handle guest check-ins and check-outs appropriately.
● Operate hotel switchboard, take calls and provide information and transfer calls.
● Take reservations over the telephone, through emails and in person.
● Compute bills and take payments.
● Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift.
SKILLS
Bilingual, Skilled with phone
inquiries, Organized and able
to prioritize, Multi-tasked,
Efficient with computers
(Microsoft Word, Microsoft
Excel & Powerpoint. Hard
Working, Friendly, Outgoing
and a fast learner.
CERTIFICATIONS
Substance Abuse & Addictions
Mental Health
Child Welfare 1 & Child
Welfare 2
LANGUAGES
English & Spanish
EDUCATION
Shriver Job Corps.
Devens, MA- September
2016-December 2016
HiSet- December 2016
Office Administration
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