Customer Service Administrative Assistant

Elwira Zawadka

**** ** * ****** **, Edmonton. Alberta, T6T-0E1

Mobile: 780-***-**** Home: 780-***-****

******.*******@*****.***

Professional Objective:

I am seeking a full-time employment position as Administrative Assistant/Receptionist where I can use my knowledge of prioritizing clerical, secretarial and office administration procedures through effective communication skills and efficiently contribute to required office operations.

Highlights of Qualifications:

Professional Skills: Prompt, reliable, responsible with strong work ethics and time management

Interpersonal Skills: Listen attentively, seek understanding and respond appropriately

Computer Skills: Keyboarding, data entry, networking

Telephone Skills: Operate multi-line phones, intercoms

Education:

Engineering Design and Drafting Technology Diploma, NAIT 2000-2002

Professional and Continuing Education Certificate of AutoCADD Operator, NAIT 2006

Legal Assistant/Paralegal Diploma, Stratford Career Institute 2015

Life License Qualification Program (LLQP), Oliver’s Educators 2016

Administrative Assistant/Secretary Diploma, Stratford Career Institute 2017

Professional Experience:

AutoCADD Operator/Drafter 2011-2015

Intricate Solutions Sherwood Park, AB

Drafting job responsibilities on daily basis

Front Desk Duties: Answering phone calls as well as general office responsibilities

AutoCADD Operator/Drafter 2007-2010

T3 Energy Nisku, AB

Drafting job responsibilities on daily basis

Front Desk Duties: Answering phone calls as well as reception and general office duties

Sales Center Representative/Office Administration 2003-2004

Finesse Furnishings Edmonton, AB

Sales Center Duties: Billing, merchandise delivery scheduling, warranty appointments, collection of customer pay amounts and financing

Answer and direct incoming calls

Sales Associate 2001-2003

Pennington’s Edmonton, AB

Customer Service: Retail sales associate duties

Passenger Service Agent 2001

Edmonton International Airport Nisku, AB

Duties included Check-in of passengers travelling from YEG to various national/international destinations

Attended scheduled arrival/departure flights as well as assisted passengers with special needs and unattended minors by navigating them through safe and satisfactory manor on the airport property

Sales Associate 1997-2001

Shoe Warehouse Company Edmonton, AB

Customer Service: Retail sales associate duties

***References Available Upon Request***

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