Customer Service Sales

OBJECTIVE: To obtain a position with a professional team oriented organization that will utilize my skills, education and experience to help the company meet and exceed its goals and objective.

EXPERIENCE:

Hugo Boss Savannah Distribution Center -Receiving Clerk/Receiving Team Lead/ Warehouse Worker- May 2002 to Dec. 2016 Midway, Georgia 31320

Make sure your area neat and clean.

Prepare packing boxes as needed

Pick and packed contents in your zone

Load all completed orders in your zone on the conveyer

Problem order are placed in the desire area

Reached productivity daily 115hr, weekly, monthly

After completing your zone move and assist other zones

Trained 1-5 temporary employees on a given day

Executed daily operations to insure receipts are processed in order of important.

Perform a daily audit on 50% of shipments received.

Delegate and insure completion of job assignments.

Interpreted company policies to employees and enforced safety regulations.

Established and adjusted work procedures to meet production schedules.

Analyzed and resolved work problems and assisted workers in solving work problems.

Responsible for insuring all orders are completed.

Maintained files for daily reports.

Verified and kept records on incoming shipment.

Trained and managed 10 -15 permanent employees not to including temporary employees and volunteer help from varies departments

Unpacked and examined incoming shipments, recorded damages, and shortage and corresponded with shipper.

Insure all departments received incoming packages or shipments to their departments.

Atlantic Area CASA (Court Appointed Special Advocate) for Children July 2009 – Feb 2010

Hinesville, Ga.

Appointed as an Officer of the Court

Provide the court with independent and objective information regarding status involving in dependency and neglect cases.

Independently gathers and assesses information

Contact Parties on a weekly basis

Make monthly visit

Develops recommendations and submit written and verbal to the court

Cellular One - Customer Service/Sales/Inventory Specialist - Oct 2000 to Oct 2001

Hinesville, Georgia 31313

Turn in repair and replacement of defective items covered by warranty.

Updated records of services in that were in progress.

Contact customers when services were completed for pickup.

Accept payments, cash check or charge.

Assisted customers to select and purchase specified merchandise.

Answer phones. Mail and in-person inquiries and directed customers to appropriate sales area.

Resolve customer complaints, requesting for refunds, exchanges and adjustments.

Assisted Customers with billing inquires.

Received and adjust payments on Personal and Business accounts, debt and credit accounts.

Received and directed calls, updated customers with new phone accessories.

Assist customer with phone purchasing and negotiated new contracts.

Trained and supervised over four other employees.

Programmed and Activated phones and pagers.

Responded to written and telephone requests for phones and accessories.

Inventory all merchandise on a daily and monthly basis.

Checked to make sure proper procedure were used to ship merchandise, for incoming and outgoing.

Examined outgoing shipments to ensure shipments met specifications.

Unpacked and examined incoming shipments, rejected damaged items, recorded shortages and corresponded with shipper to rectify damages and shortages. Utilizing knowledge of shipping procedures incoming and out going

Counted, weighed and measured items of incoming and outgoing shipments to verify information against bills of lading, invoices, orders and other records.

Kroger - Customer Service - Jan 1997 to Oct. 2000

Houston, Texas Hinesville, Georgia 31313

Assist customers with payments, such as: Electric, Water, Gas, Telephone.

Received and sent MoneyGram and Western Union.

Sold and redeemed Lotto and Lottery tickets, Fishing license and Car tags.

Cashed Checks with proper ID. Payroll Checks and Personal Checks.

Direct all incoming and outgoing calls.

Prepared cash drawers $1500 each for cashiers and other Departments.

Assist Pricing Coordinator to include changing prices.

Change prices for the Drug Department in Manager’s absent.

Sold tickets for Ticketmaster and rented movies and games..

Oversee 10-20 Employees. Include Cashiers and Courtesy clerks.

EDUCATION:

Farmerville High School Farmerville, Louisiana - Diploma

Great plains Area Vo-Tech Tacoma, Washington - Office Management

Houston Community College Houston, Texas - Computer Science

I attend Church at Good Shepherd Missionary Baptist Church, Rev. Dr. C. L. Anderson, is the Pastor.

I am President of the Gospel Choir. Vice President of the Pastor Aide. On the Deaconess board, Assistance Administrator, Committee Chairperson, and President of the Women Auxiliary of the Tattnall Association District 1.

In my spare time I recently started Crotchet men & women apparel.

References

1.Charles L. Anderson 912-***-****

2.Toni Sims 912-***-****

3.Edith Anderson 912-***-****

4.Sandra Wright 912-***-****

Contact this candidate