Customer Service Data Entry

Kimberly Joslin

Sales Administrator

Van Buren, AR

********.******@*****.*** - 479-***-****

To better myself by working for a company that has reputation of honesty and integrity. I have been working in an administrative/customer service position for over 18 years. I am very proficient in data entry, 10 key, and alphanumeric. I know that meeting all deadlines is crucial to the daily operation of a business. I am very analytical with a keen attention to detail. I am a highly organized and meticulous person who goes above and beyond basic administrative tasks and takes on multiple projects at once. I have excellent work ethic and strength in multiple administrative areas. I am an organized and efficient employee, highly skilled in office administration, data organization, data entry and proofreading. WORK EXPERIENCE

Sales Administrator

USA Truck - August 2015 to January 2017

I worked at USA Truck for 1 1 2 years. In fact, my position was eliminated due to budget cuts and personnel restructuring. During my time at USA Truck, I was given the opportunity to learn many new skills, expand on old skills, and to work with some wonderful people while in this position.

My duties included but were not limited to the following:

Weekly Pipeline Reports

Board of Directors presentations for the Sales Department

Composed and drafted reports for the Sales Vice President

Oversaw the daily needs of the Sales Team

Salesforce administrator - updating accounts, users & reporting information

QBR reporting for numerous customers

Revised plans as needed to meet changing goals and requirements

Answered calls from customers and management that consisted of addressing inquiries and solving problems.

Americold

1634 Midland Blvd

Office Generalist

- October 2004 to September 2014

I worked at Americold for 10 years. I wore many hats during that time. I mainly worked in Shipping and Receiving. But I found myself working my way into the Office Generalist position, which is equivalent to an Office Lead or Office Manager Assistant. I have experience in Export Documentation, working with USDA, inventory experience, some Payroll, and some HR. I have been able to enhance my computer skills and have become more proficient in many areas.

My duties included but were not limited to the following:

Oversaw daily office operations

Composed and drafted all outgoing correspondence and reports for managers

Oversaw inventory and office supply purchases

Reduced office expenses by finding smarter solutions for vendors, suppliers, and services

Created office training manual

Processed accounts payable

Reduced overhead by taking on more responsibility with creative and administrative projects

Trained new employees on job duties and data entry

Oversaw some HR training and some process improvements

Developed monthly reports

Revised plans as needed to meet changing goals and requirements

Answered many calls per day that consisted of addressing customer inquiries, solving problems and providing product information

Simmons Foods

2101 Twin Circle Drive

Production Clerk

Cook Plant - October 1998 to April 2004

I worked at Simmons Cook Plant for 5 1 2 years. In fact, I was one of the first employees at the Cook Plant. I worked in production but soon I started working in Shipping and Receiving. Then the opportunity was presented to me to become the Production Clerk. I was extremely honored since I had no prior computer experience. After that, I moved into the Accounting Department.

My duties included but were not limited to the following:

Production Clerk

Oversaw daily reports

Composed and drafted reports for the Accounting Manager

Oversaw and reconciled inventory

Accounts Payable

Shipping and Receiving

Processed Bill of Ladings

Revised plans as needed to meet changing goals and requirements

Answered calls from customers and management that consisted of addressing inquiries, solving problems and providing product information

EDUCATION

GED

Board of Education - Fayetteville, AR

ADDITIONAL INFORMATION

SKILLS

• Types 30 WPM

• 10 key proficient (10,000 keystrokes per hour)

• AS/400

• SAP

• Citrix

• Shipping/Receiving

• Accounts Receivable/Payable

• Time management

• PowerPoint presentations

• Salesforce

• SSRS reporting

• Strong in MS Word, Outlook and Excel (including pivot tables)

• Critical Thinking

• Superior attention to detail

• Works well under pressure

• Customer service-oriented

• Works well under pressure

• Independent worker

• Maintains confidentiality

Contact this candidate