Accounts Receivable Customer

IVETTE LABORDE

**** *** ** *, **********, AL ****6 C: 407-***-**** ***************@*****.***

Highly self-motivated and effective Accounts Receivable Clerk with over 10 years in accounting and finance. Results-oriented and solution-focused professional offering a strong work ethic and attention to detail evident in the preparation of accurate weekly and monthly reports within strict time sensitive deadlines. Superior analytical reasoning

Expertise in invoice and payment transactions

Superior attention to detail and accuracy

Strong in MS Access and Excel

Exceptional organization and time management

High stress tolerance

Excel in fast paced/high pressure work environment Excellent verbal and written communication skills in English and Spanish.

Accounts Receivable/Skip Tracer (Recovery Department), 12/2007 to 11/2016 SAFCO - Southern Auto Finance Company – Orlando, FL Composed effective accounting reports summarizing accounts payable data to assist the team in exceeding monthly collection goals set by senior management. Successfully implemented new technologies and process automations to encourage continuous improvement in collection practices which was instrumental in lowering delinquency rate overall. Facilitated successful internal and external audits of invoices, payments, and payment adjustments through sound and thorough documentation to ensure team compliance and accountability. Developed reports to detail and track aging accounts that met company requirements for legal action. Used multiple skip tracing tools to locate and facilitate recovery of collateral in order to avoid legal action and further financial loss to company and investors.

Initiated legal proceedings on accounts unable to resolve through proper skip tracing and collection practices to prevent any further loss to company and investors. Handled escalated manager calls to resolve customer complaints and collect payments to bring account current. Researched and analyzed accounts while managing inbound and outbound collection calls. Assisted with month-end closing.

Collected data and prepared monthly metrics for senior management. Benefits Enrollment Specialist, 10/2006 to 12/2007 AON Hewitt – Orlando, FL

Co-ordinated and processed retirement, pension, profit sharing and stock ownership plans and options for client employees.

Researched and analyzed healthcare plans, including medical, dental, vision and disability insurance options for client employees and processed via high incomming call volume. Reviewed vendor invoices for discrepancies.

Collections Group Lead, 04/1998 to 12/2001

Ocwen Financial – Orlando, FL

Generated collector metric reports daily as requested by senior executives. Applied financial expertise to analyze debts and determine the best course of action to prevent financial loss to company.

Completed loan modifications, deed in lieu foreclosures and forbearance agreements while working directly with company attorneys to ensure compliance with government mortgage contracts. Managed portfolio of 250 loans actively in foreclosure status while exceeding team quota and strict deadlines PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

and managing a team of twenty collectors who also consistently exceeded monthly goals set. Credit Advisor, 11/1997 to 04/1998

Suntrust Bank – Orlando, FL

Performed outbound and inbound collection calls.

Processed customer payments and disputes.

Worked with customers to develop repayment plans for delinquent accounts Customer Care Representative, 08/1995 to 12/1996

AT&T – Orlando, FL

Handled inbound calls and assisted customers in choosing calling plans. Investigated and resolved customer complaints.

Processed adjustments following established procedures for billing adjustments. Bachelor of Science: Business, 2016

University of Phoenix - Orlando, FL

EDUCATION

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