Customer Service Data Entry

*** *. ***** *** *****: 909-***-****

Pomona, CA 91767 E-mail: *****************@*****.***

Angela Herrera

Objective

Offering excellent skills in telephone techniques, general office knowledge, typing, word processing, and operating different office machines, interested in applying these skills in an Administrative/Clerical position.

Skills & Abilities

Types 48 WPM

Knowledge of various computer software applications (Microsoft Office, Word, Excel, Lotus Notes, ICCIS)

Interprets, applies and explains rules, regulations, policies and procedures

Communicates effectively, both orally and in writing

Plans, organizes and prioritizes work

Works confidentially with discretion

Establishes and maintains effective working relationships with others

Understands and follows written directions

Understands scope of authority in making independent decisions

Reviews situations accurately and determines appropriate action according to established guidelines

Operates a variety of office equipment (copiers, fax machines, calculator, labeler, printer)

Professional experience

10/15-1/16 Preferred Services - West Covina, CA

Clerical Assistant, Paralegal Services

Data entry. Filing, copying, faxing, scanning and printing forms and documents. Answering telephones and scheduling appointments. Typing memos, letters and correspondence. Assisting the receptionist in duties. Compiling information and creating personal files. Data entry and assistance in filling out court documents and forms. Typing up Last Will and Testaments.

2/10-2/11 Citrus Municipal Court - West Covina, CA

Clerk, Criminal Department

Data Entry. Filing, copying faxing, scanning and printing forms & documents. Scheduling. Typing memos, letters & correspondence. Telephones. Performing various office duties. Compiling information & creating personal files.

8/03-3/07 Mt. San Antonio College - Walnut, CA

Clerical Specialist, H.S. Department

Inputting data into computer mainframe e.g., class curriculum, schedules, student and faculty information; develops special statistical reports based on information

Typing business correspondence, memos, forms, department minutes, agendas, etc.

Answering questions and providing information to students, faculty, public etc., regarding classes/programs, college policies, procedures and regulations over telephone and in person; directing more complex inquiries to appropriate department or individual. Maintaining and organizing files and records

Scheduling meetings and arranging appointments. Assuring timely distribution of reports, agendas, minutes, and reports; collecting, compiling, and distributing materials

Processing and distributing mail. Working with a diverse group of people in situations requiring firmness and diplomacy. Performing related duties as assigned

6/03-8/03 Yary Photography - Chino, CA

Receptionist, Customer Service

Create PO for photographers. Type memos, letters & correspondence. Collect & distribute mail. Send out orders & mailings. Telephones. Customer service calls. Take orders & reschedule appointments.

Education

8/2003 6/2008 Mt. San Antonio College Walnut, CA

A.A. Social & Behavior Sciences

18 college degree units in Sociology & Psychology classes.

8/2003 6/2008 Mt. San Antonio College Walnut, CA

A.A. Natural Sciences & Mathematics

18 college degree units in Biology, Geology, and Math classes.

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