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Information Systems Project

Poughkeepsie, NY
February 24, 2017

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Email ID: Current address: 110 Delafield

Mobile number: 845-***-**** Poughkeepsie, NY- 12601 OBJECTIVES

Actively seeking internship, full time job to contribute as an Information Systems Analyst, Business Analyst and entry level positions working with data, Databases, Linux and related analyst positions would be ideal. EDUCATION

Masters in Information Systems (MIS), Marist College, Poughkeepsie, NY Current GPA: 3.5 Expected May2017

Systems and information concepts in organizations – Application of Information systems.

Introduction to Project management techniques that include – SDLC methodologies, Business requirements documentation, Waterfall and Agile methodologies with specific focus on Scrum.

Data Communication – Networking concepts, OSI model, Network designing.

Data Management – MySQL, database modeling, data Warehouse designing.

Information system policy – Where I was exposed to various leadership principles, strategic decision and policy making.

System Design– designing of a system using Use case, Sequence, Activity, Class, ERD diagrams. Bachelors in Computer Science, ST. JOSEPH’S ENGINEERING COLLEGE, Mangalore, India June2009 - May2013

Presented a technical paper on palm vein technology focusing on its accuracy, comfort use and impregnable features TECHNICAL SKILLS

SQL developer and data modeller tools, Visual studio, IBM cognos TM1,hadoop sandbox, IBM SPSS modeler, MS Excel, MS Project

Knowledge of networking, big data, database, data Warehouse designing, Linux commands, C programming, SQL WORK EXPERIENCE

Unisys India Private Limited - IT Tech Support Engineer September2013- June2015

Provided exceptional customer support for the Microsoft product base and critical applications for remote clients, BAXTER and Flowserve, improving client satisfaction and solving problems quickly.

Responsibilities included server administrative support, conducting system maintenance checks, creation of new user accounts for specific applications, checking license and pushing software on to user computers.

Generated periodic reports and metrics to track the team’s progress in meeting monthly SLAs. Sent daily follow up updates, and reports to SDMs and managers to improve awareness of project progress.

Backup to my Team Leads and Manager and coordinated processes and resolved issues in their absence on a routine basis.

Actively involved in mentoring new hires joining the team, to increase their productivity.

Contributed in high profile client calls to help gather requirements for prioritizing new software features and to scrub high priority tickets and escalated tickets, improving client trust in the organization.

Collaborated in various high risk projects that involved migration of Outlook mailboxes, SharePoint, VPN and several critical Applications.


Case Studies of how companies used information systems to their advantage to gain efficiency, advantage over competitors.

Case Studies of how certain companies gained market advantage based on marketing strategies and innovative ideas.

System Design Project: Designed a scheduling system for the Marist College IT department, which would collect all the availability time Slots of all student workers and auto-generate a weekly schedule based on client needs.

Oracle SQL Development Project: Designed and created a database of hospital management system which consisted of patient details and faculty information, performed various operations on the data like insertion, retrieval, modification using SQL developer and data modeller tools.

Data Warehouse design and implementation: Designed a data Warehouse using star schema and implemented it in Microsoft SQL Server and imported the dimensions and cubes into Visual studio and exported the data into Excel and created reports using Pivot charts.

Network Design Project: Designed a network infrastructure for a music store, including security features and future enhancements.


Certified business analyst E111- June 2014.

Performance award: Q1 2014 for being very efficient in managing tasks of two clients.

Performance award: Q3 2014 for achieving customer satisfaction score of 4.50, 26 surveys with an Average handling time 7.81.

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