Sales Customer Service
Resume:
D. Michael Stinnette
**** ****** **. **********, **
********@*****.***
PROFESSIONAL EXPERIENCE
An experienced sales professional, I have experience in diverse including both inside and outside sales business environments. Strong communication and persuasive skills contribute to an ability to close business with decision makers and end user clients.
I3 Group.
Student Debt Counselor
I received training in undergraduate financial aid helping student borrowers understand their rights and responsibilities as it relates to the management of their student loans. In addition, I initiated conference calls to servicers and lenders to resolve legitimate repayment options for student borrowers. I was able to attain & exceed monthly expectations, as well as making bonus several months while providing best in class quality service.
Go Health Inc.
Lic. Life & Health Insurance Agent
Trained, licensed in nine states life and health insurance agent. By listening I was able to engage potential applicants over the phone in the benefits and explanation of the various life and health policies. Productive in enrolling over 600 policies over a 7 month time span. I also worked with departments to continue customer service and marketing ancillary products to the insured.
AVG, Inc. 2012 - 5/2012
Account Manager – Inside sales
Selling to businesses over the phone I was immediately productive with $250K in sales the first month in this position. I employ a mix of sales skills and strong product knowledge to engage decision makers and gain commitment to large revenue sales and ongoing business relationships. I manage a remote territory by employing a mix of creative and problem solving to exceed sales targets. I work regularly with supporting departments in order to provide excellent ongoing service to support clients.
Synergy Financial Partners– Chicago, IL 2008 – 2012
Senior Account Executive
Regularly exceeded a targeted close rate of 45%, responding appropriately to trending information supplied through reported data. Designed marketing and sales strategies while ensuring compliance of sales in line with regulatory guidelines. Managed performance activities of remote personnel exceeding a targeted retention rate of 65%.
Kaplan University – Chicago, IL 2007 – 2008
Admissions Manager
Achieved over 95% team quality scores and led teams to a 92% start rate for retained business. Successfully coached the 25% lowest producing representatives to achievement of defined production and quality targets. Regularly evaluated trends and quantitative data to determine appropriate problem solving action. Designed successful strategy for business retention which was adapted across the business unit.
Kaplan University – Chicago, IL 2005 – 2007
Admissions Representative – Inside Sales
Regularly exceeded 90% business retention rate. 50% of business was obtained from personally developed leads within first three business cycles on the phone. Maintained above 90% client interaction quality scores. Consistently exceeded client enrollment targets. Appointed team lead for team of 10 admissions representatives making use of formal trainings and encouraging cooperation and team spirit among representatives.
BME Enterprises- 1998-2005
Regional Sales Executive
Managed and coached financial advisors to exceed front end metrics attaining average targeted quarterly revenue of $10K per advisor. Delivered and reinforced formal advisor training and successfully implemented contact strategy re-design. Implemented a territory reassignment that improved revenue generation by 20%. Improved new hire 90 day training program to enhance employee retention.
Dell Computers –Round Rock, TX 1992-1998
National Account Manager-Software Licensing
Tripled sales revenues of underperforming territory from $7M to $21M over two years. Set marketing and sales strategies for penetration of local and remote territories. Managed teams consisting of professional services consultants and systems engineers in support of meeting sales objectives. Built out territory spanning from Minneapolis to Oklahoma and grew the new sales area up 375%. Sold to C level executives within Fortune organizations in assigned territory.
Sold and managed over $45M of Microsoft Select and Educational software.
Professional Training and Systems Knowledge:
Salesforce
Selling to VITO
Miller Heiman Conceptual Selling
Microsoft Certified, IBM Certified, H-P Certified, Sans Storage Certified,
Oracle Database
ACT
Goldmine
Orion
Education
BA Psychology Oberlin College
References furnished upon request
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