Supply Chain Customer Service

Mustafa Khan

**** ******** ****, ********** **, 38138 317-***-**** ************@*****.***

Operations/Supply Chain Manager

Seasoned, results oriented management professional with experience steering and directing all aspects of operations, administration, budgeting and manufacturing processes. Successfully orchestrated multiple projects with competing priorities involving program development, quality control and supply chain management. Effectively collaborated with domestic and international groups to achieve organizational objectives.

Intuitive leader inspiring high productivity levels; repeated success guiding sizeable cross-functional teams as well as training, coaching, and motivating staff. Established, built and maintained productive relationships with external agencies. Strong, interpersonal and communication skills; proactively conveyed operational needs to executive-level management.

Core Competencies

Operations management

Sales, product, market analysis

Project planning & development

Risk & inventory management

Vendor sourcing & negotiating

Cost analysis and reporting

Manufacturing process management

Quality management

Professional Experience

Mitsubishi Electronic Memphis TN

(power transformer division) November2016- Present

Buyer Global transformer cost reduction project

Identify new potential supplier for Global transformer cost reduction project and achieved 9-30% discounts in phase 1. This exercise was based on forecast and per year usage for all the high dollar items. In phase 2 will tackle all the other items. Also identify other cost reduction strategies like ocean freight and air freight reducing them to 35%.Brought new vendors to reduce cost and better product. Save more than half a million in Logistics.

Drive 4 Less auto Sales Memphis TN

(Whole Seller) May 2013-November2016

General/ Supply Chain Manager

Manage inventory and cost analysis on each car with Frazer (dealer management system) and Microsoft excel. Also perform a cross function of buyer for both cars and parts. Made the business plan for the whole year. Update all the local advertisements. Manage customer service. Update system daily. Manage inventory in local auctions as well.

Oxford Diagnostic Laboratory Memphis TN

(UK based TB testing Lab)

Supply Chain Manager January 2012-May2013

Prepared forecasts for consumables. Started a cost reduction program and achieved 18-50% in savings. Setup entire supply chain department in Memphis. Purchased equipment, furniture and consumables. Set up FedEx early morning extraction program.

Polymer Technology Systems Inc., Indianapolis - IN

(Point of care, FDA approved medical device company)

Senior Supply Chain Manager August 2007 – September 2011

Lead and managed all aspects of supply chain, including purchasing, shipping, receiving and warehouse management. Analyzed and developed end-to-end processes to enhance supply chain for product assembly line and packaging areas. Closely coordinated with demand and production planning groups, sales and marketing teams. Established marketing and sales groups for international operations, including China and East Europe. Developed a new inventory control system that streamlined and automated inventory location control.

Key Achievements:

Performed supplier evaluation for quality audits

Managed the complete inventory system at PTS

Managed day to day production supervisors with 30+ employees

Assisted in implementation of MAS 500 ERP system

Assisted in establishing material and information flow process

Douglas Machine & Tool, Inc. Cincinnati - OH

(Spin-off from GE Aviation – Vertically integrated with GE Aviation and Power Units)

Senior Supply Chain and Production Manager July 2003–July 2007

Managed production lines, shop floor control and integrated supply chain activities with companywide improvement initiatives. Enhanced cost effectiveness and reduced down time of production lines and implemented “just in time” process improvement. Responsible for coordinating GE power generational nozzles for various EDM and machining operations.

Production Control Manager Dec 2000 – July 2003

Created new scheduling parameters for assigned parts in MRP system

Worked with engineering, quality and production departments in developing new parts for PPAP and first mass trials

Acquired training in quality management for aircraft engine parts

Reviewed daily output for production on GE power generation and aircraft engine parts

After initial training, developed sales and customer service programs to help monitor and achieve monthly targets.

Key Achievements:

Increased customer ratings from an average of 97% to 99.5% in first six months

Supervised component schedulers and production control specialist to ensure component availability to support the master schedule

Communicated with various levels of management, engineering and quality personnel to achieve production objectives, resulting in more reliable and valid data for decision making

Accessed and coordinated daily production agenda with shop load, machine capacity and work load in order to meet timely deliveries

Mastered the knowhow of frame 6, 7 and 9 nozzle programs, in accordance to their function in an engine, Developed new frame 9 nozzle programs.

Asiatic (J. Walter& Thomson) Karachi-Pakistan

Sales Executive Nov 1998 – June 1999

After three months of initial training, became responsible for a complete independent account. National Food is one of the leading brands and a pioneer in exporting food products. Initiated new advertising policies and procedures leading to enhanced local and international development.

Education and Development

Southeastern University Washington –DC

Master’s in Business Administration (MBA) - Finance Aug 1999

Bachelor’s in Business Administration (BBA) - Marketing May 1997

Skills and Technical Expertise Development

Six Sigma Green Belt

Sage MAS 500 and 200. JD Edwards, World Writer, Job boss

Rewriting Quality Procedures for Supply Chain (GE)

Lift fan of joint strike fighter program. (Rolls Royce)

Engine Rings (GE), Vanes and Blades (GE), Vanes (Power Systems)

ISO certified for medical and aircraft manufacturing and Medical 13485

[References Available Upon Request]

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