Sales Customer Service

Michael O’Brien

***** ***** ***** **, *, Jacksonville, FL 32218

Phone: 904-***-****

RELATED SKILLS:

MS Excel (Advanced) Customer Rebate reconciliation Fluent in SAP/implementation Forecasting Specialized in Large accounts Contract negotiation Process Automation

Flexible Team Player

Training

Excellent Communication skills

Excellent communication skills

SAP Development experience

SAP

EXPERIENCE

2005-Current SENIOR ACCOUNTS RECEVIABLES ANALYST/ FINANCE ANALYST Ranbaxy Pharmaceuticals/Sun Pharmaceuticals – Jacksonville, FL Sun Pharma is the world's fifth largest specialty generic pharmaceutical company and India's top pharmaceutical company providing high-quality, affordable medicines trusted by customers and patients in over 150 countries across the world.

Performed monthly reporting duties for management review: Bank Reconciliation, cash discount discrepancy, monthly account aging.

Managed customer deductions, matched to credits, ECT. IE Chargebacks, Returns, Rebates, Bill backs, Shortages and Post audits.

Recovered $725k between 2014 and 2015 in over-deducted returns from CVS pharmacy.

Maintained a CVS pharmacy bill back report that resulted in a $600k write back to income.

Validate and pay customer invoices, submit to management for approval and issue credit or a check for payment.

Developed SAP tools and dashboards to analyze customer aging, financial reporting and customer DSO reports, and Cash discount discrepancy reports.

Responsible for Billing, Deduction Management, Invoice validation for 4 of the top 5 customer accounts for roughly $600M yearly.

Ran and maintained a yearly tax exempt certificate program for 400 customers over 3 Ranbaxy companies.

Maintained all records for SOX and JSOX audit requirements. 2009-Current SENIOR CREDIT ANALYST

Ranbaxy Pharmaceuticals – Jacksonville, FL

Ranbaxy Laboratories Limited, India's largest pharmaceutical company, is an integrated, research based, international pharmaceutical company. Ranked 8th amongst the global generic pharmaceutical companies.

Maintained customer credit files.

Initiated all new customer credit applications.

Gathered all pertinent information regarding new customer accounts, IE credit application, DNB reporting, applicable licensing, DEA Certificate, tax exempt certificate and audited financials.

Coordinated with sales to determine credit limit based on estimated sales.

Directed customer service to set a new account up for billing once all approvals had been received.

Set up the account from a finance perspective in SAP to capture all applicable accruals.

Monitored and maintained the order hold queue. Determined customer risk if they were ordering over their issued credit limit and released orders based on financials, up to

$250k over the credit limit.

Performed yearly and ad’hoc credit limit reports for over 400 customers to determine if adequate credit limits were in place. Recommended new credit limits if the current limit was too low for future sales, or too high based on reduced sales.

Monitored 400 customers’ credit limits before and during major product launched to ensure smooth delivery of product.

OTHER NOTABLE EMPLOYMENT

1998- 2003 ACCOUNTS RECEIVABLES ANALYST

Landstar Systems, Inc. – Jacksonville, FL

Landstar System, Inc. is a worldwide asset-light provider of integrated transportation management solutions.

Solely handled Landstar Ranger and Ligon Intermodal freight business.

Collected on all past due freight invoices.

Gathered and researched all pertinent information to obtain payment and resolve disputes.

Made telephone calls, sent emails and faxes to obtain payment.

Resolved all customers issues to ensure timely payments. EDUCATION:

1994 POUGHKEEPSIE HIGH SCHOOL

ACCOMPLISHMENTS

Travelled to sister company location to train their employees on SAP systems, general customer account information, and Pharmaceutical industry knowledge.

Assisted in writing a return product agreement for Amerisource Bergen. The model eventually became the back bone of all Ranbaxy return product agreements. Estimated savings of $1M yearly.

Assisted IT in the development, review, and testing of a new SAP feature marrying SAP with our EDI feed for cash application. This resulted in speedier cash application processing. Prior to this, the EDI was printed and applied manually.

Assisted IT in the development of a new SAP feature making monthly reporting easier to pull out of SAP in a more audit friendly manner. This also reduced the time it took to obtain and configure monthly reports, narrowing the time needed to run monthly reports by 80%.

Received employee of the quarter for my work with IT in development of key SAP features.

Initiated and performed valuable credit limit adjustments based on future sales of new product launches. Blockbuster products such Simvastatin (Zocor), Valacyclovir (Valtrex), Pravastatin (Pravachol), Atorvastatin (Lipitor), Amlodipine-Atorvastatin (Caduet), Valsartan (Diovan), and Imatinib Mesylate

(Gleevec). Most of which were first time generic releases and had a very high demand at the wholesale level.

Launch sales day 1 for Atorvastatin was over $170M, and $446M after 90 days.

Launch sales day 1 for Imatinib Mesylate was over $148M, and $310M after 90 days.

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