Summary of Qualifications

oSteady career progression encompassing the areas of Management, Administration, Operations, Help Desk, Disaster Recovery and PC-Support.

oExtensive experience in high-performance/mission critical data center and facilities management role as well as direct work experience in a project management capacity in a Facilities or IT environment.

oCommitment in delivering robust customer-responsive services and projects in deadline and task-driven environments.

oCommonsense approach that encourages problem ownership and empowers staff to brainstorm solutions.

oRespected for troubleshooting acuity and capacity to think “outside the square” for more effective outcomes.

oIndependent work habits, intuitive business sense and an ability to communicate technical concepts.

oKnowledge of electrical systems and/or networks.

oResponsible for setting objectives and expectations of performance of IT infrastructure services.

oSupport project communication by providing ongoing feedback as needed to all stakeholders.

oThorough understanding of data center infrastructure or technology platforms.

oProficient in MS Word, Excel, PowerPoint, MS Project.

oWorking knowledge of ITIL Practices, Windows Server and experience in an ISO certified environment

Operations Management

oTalented in managing high-tech assets/advanced technology and organizing large-scale projects.

oAdvanced team-building skills along with strong training, developing, and mentoring abilities.

oExceptional operational analysis, strategic/capacity planning, and decision-making strengths.

oMentored and transformed Team Leaders into Managers, who earned corporate promotions.

oImproved management/employee communications by instituting weekly meetings.

Professional strengths include:

oSLA Management

oStrategic Planning

oTeam Management/Training

oPerformance appraisals

oTechnical troubleshooting

oOperations Infrastructure Management

oHVAC/CRAC/UPS Systems

oSystem Expandability and Reliability

oProject & Change Management

oBusiness needs Analysis

oVendor Relationships

oProposal Development

oStaff Recruitment, Induction

oBudgeting /Forecasting

oNOC/Help Desk Management

oSystem process Controls

oWork prioritization

oCustomer Service delivery

oProductivity enhancements

oInternal Restructuring

oSales Support

TECHNICAL SKILLS

oAdministration Skills: Installation, configuration, troubleshooting, support, and maintenance of PC hardware and peripherals including desktop computers, printers, scanners, modems, and networked printers.

oOS Knowledge Base Skills: All windows variants, Sun Solaris Unix variants, IBM Unix AIX Variants, HP Variants, AS400 and IBM ES9000 Variants.

oSoftware Implementation Skills: Microsoft BackOffice Servers, Exchange Servers, MS-Office variants,

oHardware Skills: All PC variants, RS6000, AS400, SUN Sparc / UltraSparc stations, IBM ES9000, 4341, 4381, 3090, 3083 & 3032 Systems. Printers, Video capture, cable standards and implementation, (CAT5 & CAT6, Fiber) Printers & EMC.

oNetworking Skills: CISCO Switches and Routers (VOIP / Ethernet), Intel Routers, TCP / IP proficiency.

oEnvironment Skills: Windows workgroups and DOMAINS, Ethernet, TCP / IP and W2K directory service, HVAC/CRAC/UPS Systems and Preaction Systems.

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Benchmarks and Milestones

oAssisted customer in saving failed DR Test by having them give us their systems, think tank the problems and supply engineers to resolve the outstanding issues saving a 2 million dollar a year account.

oCoordinated support effort to rectify a hardware problem involving our Global Portfolio System in Boston with operations group from Princeton before the opening market bell.

oBuilt and managed the New York Division Help Desk, which averaged over 200 calls a day and closed 97% of all calls by end of Business and slashed end-user complaints from 10+ daily to virtually non-existent levels.

oCreated over 75K tapes for our customers and operated in a 99.95% accuracy rate by continuously monitoring the tape loop stability of the tape drives and requiring IBM to come in on a weekly basis to perform maintenance.

oReduced OT costs by 50% by analyzing needs, managing the operators through creative scheduling and shared the load of the work by splitting shifts when necessary.

Management Experience

De Lage Landen, Wayne, PA

Service Delivery Specialist

09/03/2012 to Present

Responsible for maintaining and evolving the IT services. Work with various groups to evolve IT services, maintain service currency and stability. Engage on any service issues and outages to define cause, resolution options and post issue root cause analysis. Strong focus on Monitoring, production and facilities issues.

East River Mail, Inc., Brooklyn, NY

04/25/2011 to 08/31/2012

Data Center Operations Manager

Analyze operational requirements, issues, and opportunities and recommend changes or enhancements as necessary. Oversee all system, technical, and application projects. Oversee the preparation of activity, production and progress reports for the department. Manage the monitoring, environmental and technical conditions of the Data Center to ensure continuous and efficient operation and turnover process. Remain current on emerging technology and industry trends and share knowledge and information with department staff. Develop and maintain effective working relationships with all internal and external partners and ensure that all business relationships reflect the Core Values of the Company.

SUNGARD AVAILABILITY SERVICES, Philadelphia, PA

06/2005 to 04/2010

Operations Manager/Duty Manager

Directed the activities of Operations, System Engineering, and Technical Coordination groups to meet customer goals and carry out Network, Server, Citrix, Storage and general infrastructure support to business users and application teams in a Tier 4 Data Center. Create and enforce policies and procedures. Provide resource scheduling. Interview, hire and train essential team members. Address customer issues on a timely basis. Implement necessary changes to improve service levels and meet customer goals. Provide project management for various projects as assigned. Responsible for directing the activities of 60 Operations, System Engineering, and Technical Coordination groups to meet customer satisfaction goals and project completion.

J&W SELIGMAN / STATE STREET CORPORATION, New York, NY

Data Center Manager / AVP of Info Services

2000-2005

Manage and provide leadership across all platforms of operations department in a 24/7- Tier 3 production environment. Coordinated the data center move from NY to Boston as well as set up the remote site in Princeton and Managed all hardware support between the 3 locations.. Managed the NOC consisting of a staff of seven Operators and six Help Desk Technicians. Exercise SLA Management and setup the Data Center protocols for the Computer Operators including operational standards, procedures and production requirements. Built up and managed the IMS Eastern Division Help Desk for State Street as well as coordinated scheduling, and overtime budgets. Daily interaction and management of third party vendors and managed services. Manage license compliance with software vendors. Build and maintain vendor relationships.

Education

College of Staten Island, Staten Island, NY Computer Science • GPA: 3.0 • Major GPA: 3.0

St. John’s University, Staten Island, NY Criminal Justice • GPA: 3.0 • Major GPA: 3.0

Training

Certificates of completion awarded for the following:

oSolaris Fundamentals

oSolaris SA1

oSolaris SA2

oVolume Manager

oSPARC storage Array

oAutosys Ops Workshop

oJES2

oAS400 Operations

oCICS

oVSAM

oDL/I

oVM/370

oITIL Foundations

Software

HP Openview Service Desk 4.5, SCOM2007/2012, Foglight, Solarwinds, Envision, SUN OS v5.7, v5.8, v5.9 and v5.10, HP-UX v11.23 and v11.30, AIX. UNIDATA, UNIVERSE, UNIX (Solaris v2.9, Linux), VITAL-NET, 3D-MON, SERVERS ALIVE, OS400, OS/MVS/ESA, MVS/VM/XA, DOS/VSE, VM/SP, CMS, ISPF/PDF, JES2, MPWTR, ICCF, On-Line CICS, TSO, TLMS, OMEGAMON, CA-Scheduler, UCC7-11 Scheduler, Windows 2K and XP, Microsoft Word, Excel, Project & PowerPoint.

Hardware

SUN SF15000, SF25000, SF480, SF490, SF6800, SF6900, SF890, T2000, V1280, V2900, V880, V890 and M5000, HPK580, N4000, RP7420, RP8400Rx4640, Rx6600, Rx8620, Rx8640 and SD64000, EMC and Hitachi disks, L700, L180, 3584 & SL8500 Libraries, RS6000-P660 SERIES, AS400, IBM ES9000, 4341, 4381, 3090, 3083, 3032.

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