Service Manager

John Dougherty

**** *. ****, ** ***** *** Richmond, VA 23221

804-***-**** *******@*****.***

Professional Experience

Manager, Line Transportation

UPS Freight – Richmond, VA

(2011 – 2016)

Manage daily operations of both the Transportation and Emergency Breakdown Departments

Achievements:

Improved overall Company service from 94.8% to 95.5% while lowering system cost

Implementation and development of the internet-based Com Data system

Development and implementation improvements in department operations

Reorganized department supervision to drive improvement in service, ton and cube goals reducing overall empties to around 10% from 12%

Added daily supervision in the Breakdown Department, increased the number of planners and more management of equipment utilization

Developed and implemented supplemental and off-hour breakdown support resulting in the elimination of a position

Primary interface with FleetNet America and InterStar Fleet Services

Responsibilities:

Forecast daily power needs and distribution

Hire, train and develop dispatch staff, Group and Area Supervisors and Specialists

Direct line haul activity at 230+ service centers

Develop and implement forecasting procedures to ensure power needs are met

Help develop an in-house third party 3PL to cut cost to outside vendors

Lead 24-hour a day coverage to assist line haul to reduce cost and increase service

Manage load plans and line haul schedules to meet and exceed service and cost goals

Maximize equipment pools and staffing resources at all locations

Manager of Central Network Control

FedEx National LTL (Formerly Watkins Motor Lines) – Lakeland, FL

(1989 – 2011)

Achievements:

Updated policy for Com Data with an internet based system, lowering per-check charges by 70%

Developed and implemented weather delay policy, eliminating an annual 5% on-time service drop

Developed and implemented company rail procedures that reduced costs 15% while maintaining overall service levels

Developed new procedures for overall department operations

Implemented new phone system that reduced wait/process time by 25%

Managed all equipment throughout company, ensuring needs of all 134 centers were met, and reduced trailer pool variance by 15%

Responsibilities:

Manage current and future power needs and distribution, maximizing resources in achieving company service and cost standards

Interview, train and develop dispatch staff, shift managers and area supervisors

Manage all line haul terminal activity at 134 service centers

Communication contact for outside information regarding nationwide issues of company fleet

Oversee and interact with purchased and rail transportation vendors to maximize daily performance

Ensure equipment pools are optimized and maintained to match staffing at all locations

Identify and correct the root causes of service and cost exceptions

Company liaison with major rail lines, FleetNet, Com Data, Landstar Logistics, and major truckload carriers

Shipping and Transportation Manager

Ames/Zayre Distribution Center – Plant City, FL

(1988 – 1989)

Achievements:

Developed and implemented new shipping procedures to reduce costs by 37%

Developed and implemented automated package sortation system increasing efficiency by 65%

UPS Small Pack – Willow Grove, PA

(Pre-1988)

Education

Bachelor of Arts – Business Management

LaSalle University – Philadelphia, PA

Community Service

300+ Volunteer Hours in 2016 through multiple United Way agencies

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