Customer Service Information

RESUME

AMRUTA. P. MOHITE

Address for Communication: E-Mail: *************@*****.***

D H Mohite chawl no 19, Contact No.: 989-***-****

Room no -2, Road no 1, 900-***-****

Church Pakadi, Sahar Village

Andheri (East), Mumbai 400099 (India)

Objective: I would like to see myself in the same organization having greater responsibilities and would like to associate with your organization for a long term.

Work Experience:

Craftsvilla Handicrafts Pvt. Ltd.

Currently working as Customer service associates and business developer executive with Craftsvilla Handicrafts Pvt Ltd. from 10th August, 2015 till date.

Job Profile:

-Handling customer’s queries related to the products via emails.

-Handling queries related to refunds, cancellations, order status etc.

-Follow up the cases and provide final updates via active communications with vendors, finance department and logistics department.

-Maintain the response time to the customer.

-Maintain the process quality and resolution rates.

WNS.

Worked as Customer Service Associate with WNS ( United Airlines Credit Card Process/ UAL CCD) from 26th October, 2009 till 15th November, 2010.

Job Profile:

-Handling queries related to process.

-Follow up the cases and provide final updates.

-Handling Charge back and Fraud cases

-Maintaining Data Control work.

-Solving queries via e-mails.

-Maintain Reports in Excel

JET Airways

Worked as Senior Customer Service Professional with JET Airways from 8th January, 2007 to 4th March,2009

Job Profile:

•Handing calls of Passengers.

•Booking and issuing tickets of flights.

•Providing information related to flight arrival, departure and cancellation.

•Providing Passport and Visa Information

• IVR payments.

•Reroute Journey.

•Update Meal preferences etc.

Air India International

Worked as Customer Service Associate with Air India International from 27th February,2006 to 12th December,2006

Job Profile:

•Handing calls of passengers.

•Make reservations

•Booking and issuing tickets of flights.

•Providing information related to flight arrival, departure and cancellation.

•Providing Passport and Visa Information

•IVR payments

•Reroute Journey.

•Update Meal preferences.

•Solving queries related to Limo services for 1st and Business class Passengers.

Karma Travels

Worked as Ticketing agent with Karma Travels from 16th JULY-2005 TO 29th December,2005

Job Profile:

•Handing calls of passengers.

•Make Reservations

•Booking and issuing tickets of flights.

•Providing information related to flight arrival, departure and cancellation.

•Auditing the accounts.

•Preparing bills of the customers.

Educational Qualification:

•Completed Graduation in Commerce from Mumbai University.(2004-2005)

•Completed H.S.C. from Maharashtra Board.(2001-2002)

•Completed S.S.C. from Maharashtra Board.(1999-2000)

ADDITIONAL QUALIFICATION:

•Basics in computers

•Diploma in International Airlines and Travels and Tourism

•Computer Reservation system ( Galileo, Artica, Sabre, Apolo)

•MS Excel.

Skills/Capabilities:

•Self-motivated and assertive

•Good Team Player

•Proper planning and organizing

•Highly loyal

LANGUAGES KNOWN : English, French, Hindi, Marathi & Gujrati

HOBBIES : Listening to music.

Personal Details:

Date of Birth : 22nd, April 1983

Marital Status : Married

(Amruta. P. Mohite)

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