Manager Project

CHARLES W. WEST

*** ***** *****, *******, ** ****7

864-***-**** Mobile; *********@***.***

PROFESSIONAL SUMMARY

• Professional experience, highly responsible, dependable, proven time management skills, strong sales and managerial skills.

• 15 years experience with systems support analysis, IIS experienc

• Windows server operating systems including building, supporting and advanced troubleshooting

• Knowledge and understanding of technology installation: configuring and troubleshooting middleware on servers

• Experience with access control lists (ACLs), Lightweight Directory Access Protocol (LDAP) servers, Secure Sockets Layer (SSL) certificates, Group Policy Objects (GPOs), and Active Directory

• Proficient in tracking, integrating, managing, planning multiple projects using MS Project.

• Knowledge and understanding of load balancing and application delivery

• Knowledge and understanding of network principles and administration

• Current experience with HPSA, and an understanding of automation using HPSA

• Participated in all phases of the development life cycle for assigned projects and coordinate business issues resolution throughout each project.

• Extensive professional experience Associate Network Engineer; IT Site Manager; Computer Service Representative; Owner/Operator; Corporate Outside Sales; Co-Owner; Sales Manager; Data Coordinator/Consultant.

• Served as Quality Facilitator for Major Projects.

• Technical Skills: Windows NT, 2000; 2003, Exchange, SharePoint Server; Active Directory; CISCO Call Manager, Attendant Console, PowerShell, VOIP; Blackberry; Citrix; SAP; SANS; NAS; SCSI; RAID; MicroSoft Cluster Server; Linux; installations; Warranty Certified HP/Compaq, Dell, IBM, Lenovo; Apache, My SQL, PHP, repairs; purchasing; product evaluations; A+ Certification and Server+ Certification, SME CompTIA, CPU, operating systems. Key Areas –Expertise

• Problem Solving/Troubleshooting Product/Price Presentations

• Management/Administration Profit and Loss Responsibility

• Hiring, Training & Supervision Ensuring Customer Satisfaction

• Maintaining/Upgrading Existing Clients Subject Matter Expert - Server Hardware - CompTia Employee Evaluations TRAINING

Hardware

CISCO; CISCO VOIP; WIRELESS; NORTEL; Netgear; Dlink; Linksys; NetAppliance; Baynet; Adventis; Avaya; 3Com; SUN; Automounter; Firewalls; NAS; SANS; Load Balancing. Warranty certified IBM; IBM E-Server; IBM P-Server; FASTt; Fibre Cluster; SANS; Warranty certified IBM X-Series; IBM POS; GATEWAY; Warranty certified HP/COMPAQ Workstation & Server; Warranty certified DELL Workstation & Servers; ACER Workstation & Server; A Plus; Server Plus. Software

MS Windows 3.11,95,98,2000, XP, VISTA, NT,2000,2003,Windows 7, Exchange,Sharepoint Server,; MS Office,MS Project,XP2000, 2003; MS Outlook, Active Directory, Novell 2.0A,2.15,3.0,3.11,4.0,4.01; Citrix, Citrix Metaframe, Symantec Antivirus CE, Symantec Security, Symantec Firewall, VERITAS NetBackup; Pc Anywhere, SAP, NetSupport, ECHO, AIX, UNIX, LINUX, APACHE, MySQL, PHP VM Ware, disaster recovery, Veritas, Solaris, NFS, NIS, NIS+, patches, Solaris 2x, Sendmail. PROFESSIONAL EXPERIENCE

Service Account Manager – HPES October 2012- February 2016 Work Directly for HP Enterprise Services as an interface between HP and our Client, Responsibilities include managing Customer Expectations and Handling Customer escalations and assorted other issues involved with day to day customer management.

• Responsible for procurement and ordering of Data Center related equipment and supplies.

• Assisted the Project Team in completing and documenting the business process review for all identified departments and functional areas.

• Coordinated status meetings and walkthroughs with the Client.

• Participated in all phases of the development life cycle for assigned projects and coordinate business issues resolution throughout each project.

• Used Microsoft Project to develop and execute project plans quickly and efficiently.

• Provide regular project status report.

• Serve as the Quality Facilitator for the projects. IT Consultant Jan 2007 to October 2012

MICROMEDICS of SC, Greenville, South Carolina

1st Quarter 2007- 3rd Quarter 2012:

• Contract: CERAMTEC NA 2.5 Months Setup Disaster Recovery Plan and Work with PCI Compliance

• Miscellaneous Projects for Delta Computer Group at WINDSTREAM Communication and CSC supporting both Intel and Sun Based Servers. 04/11- 10/15/2012

• VOIP Refresh for Merrill Lynch/BOA in the Southeast through Peak Systems 10/10- 04/11

• PC REFRESH project for Morgan Stanley Smith Barney as a team lead through Peak Systems (06/10-09/10). A short term POS project for Directsource.

• Barrister SSA PC refresh (Feb 2010- current).

• Peak Systems Amerigas PC Refresh (Jan 2010-April 2010) and Burlington Coat Factory IT survey (April 2010- Current).

• Eckerds to RiteAid Server conversion (Jan 2008-Aug 2009).

• POS Update (TEKSOURCE 11/2007-6/2008).

• RiteAid PhotoKiosk Update (TEKSOURCE 7/2008).

• CISCO VOIP Project to upgrade phone systems in Merrill Lynch offices Nationwide (TCML 1/2007-9/2007).

• A BILO Pin Pad Update project through Agiliysis and SmartSource.

• Several short term projects for Barrister, Pomeroy, ServRight, CompUsa, Geeksontime, Signature Technology Group(Server Farm Hardware Maintenance Manager) and Sarcom.

Sr. IT Support Manager April 2005 to January 2007

Greenville, SC 29607

• Responsible for uptime and system availability for over 300 pieces of equipment including PC’s, laptops, printers, CISCO Routers & Switches, VOIP, and Manufacturing data equipment. Technical Environment includes Local Data Center Management including: Windows 2003, Windows 2000, Exchange and SharePoint Server maintenance & management; Helpdesk and Workstation Support for the entire Manufacturing Facility

• Responsible for procurement and ordering of Data Center related equipment and supplies.

• Assisted the Project Team in completing and documenting the business process review for all identified departments and functional areas.

• Coordinated status meetings and walkthroughs with the business users.

• Participated in all phases of the development life cycle for assigned projects and coordinate business issues resolution throughout each project.

• Used Microsoft Project to develop and execute project plans quickly and efficiently.

• Provide regular project status report.

• Serve as the Quality Facilitator for the projects. IT Consultant March 2002 to April 2005

MICROMEDICS of SC, Greenville, South Carolina

• 1st/2nd Quarter 2005- Various Projects including A Charter Communication Local Office Upgrade in conjunction with Dell and Teksolve; Projects with IBM & Teksystems primarily POS Updates and Installs. worked on Several Projects through SARCOM, Pomeroy and CompUSA.

• 3rd/4th quarters 2004, we assisted VALCOM with the upgrade of the local offices in North & South Carolina of The Grainger Corporation. We de-installed old workstations and installed a new Net Appliance and rack, user workstations, & Cisco IP phones. Loaded corporate image configured and tested.

• 2nd quarter 2004, we planned and implemented a major conversion from Windows 98 peer network to Windows 2003 Server/Exchange and workstation upgrades to XP Pro as well as implemented a MITEL VOIP solution at BT Services in Greenville, SC. This Implementation allowed the users to access email and make local phone calls from remote locations as if they were at their own desks.

• 3rd quarter 2003 started a Windows 98 to Windows 2000 Pro/MS Exchange/Outlook conversion for Shealy Electrical Wholesalers for 5 different Office/Warehouse locations, which ended 2nd quarter 2004. We upgraded Servers and backed up and reimaged workstations at local sites. We also implemented a Comprehensive Security Program involving Symantec Corporate Antivirus, Firewalls and Terminal Services.

• 2nd /3rd quarter 2003 we have implemented and successfully completed a major sub-contract to IBM/RSS for a 6-month system board replacement and management project, which ended June 2003. We would plan and execute a System board replacement Strategy at several Major IBM Customer sites in Michigan, Wisconsin, Missouri, Washington, DC and Puerto Rico. Our job was to identify and replace system boards with substandard capacitors at the customer site. We would go to the site with 5 man teams and systematically and unobtrusively as possible replace the defective boards. Computer Service Representative Jan 1996 to March 2002 IBM Greenville, South Carolina

• Network Administrator, under contract to National Starch and Chemical Enoree, SC.

• Responsibilities included end user support Hardware and Software for 350 Users, Network, Administration, Security, Server Backup and verification, Updates, and other duties as required.

• Senior INTEL Server Technician, Server Focal Point, Backup INTEL/IBM Top Gun

• Assistant Team Leader

• Other responsibilities included troubleshooting, diagnosis, and repair of servers, Mentoring Co-Workers to facilitate Skills transfers, INTEL-based PC’s, NOS’s, Citrix, VMWARE, and related products including controllers, hubs, switches and routers; heavily involved in TSS ALLIANCE Partner business SEARS, Gateway, ADP, Reynolds & Reynolds, Bell & Howell, Bloomberg, DELL, Monolith, ACER Server and Altos Products.

EDUCATION

UNIVERSITY OF SOUTH CAROLINA - Columbia, SC

Master’s Degree in Public Administration

Minors in Computer Science and Statistics

CLEMSON UNIVERSITY - Clemson, SC

Bachelor of Arts Degree in Political Science

Minors in Economics and Statistics.

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