Customer Service Home Health

ALICIA HATCHER

**** ****** ******, ***** *******, OH 44137 H: 216-***-**** **************@*****.*** Certified STNA with 4 years work in a fast paced environment handling confidential paperwork and providing equality care.

Focused on empathetic patient care.

Trustworthy caregiver experience in home and hospital setting. Experience serving chronically ill patients including assisting with daily living activities and house hold task.

Patient and highly compassionate.Experience with Alzheimer and deep dementia patients. Bilingual English and Spanish

Licensed/Certified Home Health Aide

First Aid Certification

Certified Nurses Aide

Certified Phlebotomy Technician

Certified EKG Technician

CPR Certification

Certified First Aide

Professional Career Development Institute for Child Daycare Program Euclid Police Department Academy

Associate of Science: Nursing, 2012

Associate of Science -

Home health Aide, 08/2013 to Current

A-1 Health Care – Cleveland Heights, Ohio

Charted and recorded information for clients files. Quickly responded to crisis situation when severe mental health and behavioral issues arose. Efficiently gathered information from families and social service agencies ti inform development of treatment plans.

Documented all patient information including service plans, treatments report and progress notes. Collaborated closely with treatment team to appropriately coordinate client service. Consulted with psychiatrist about client medication changes, issues with medicine compliance and efficacy of medication.

Assisted in scheduling home visit and phone calls and monitored effectiveness of these activities. Cashire, 09/2008 to 11/2012

Marc's – Garfield Heights, Ohio

Assessed customer need and responded to question.

Worked with customer service to resolve issue.

Unboxed new merchandize.

Operated cash register with proficiency.

Provided professional and courteous service at all times. Worked overtime shift during busy period.

Assistant Store Manager, 10/2006 to 08/2008

PROFESSIONAL SUMMARY

CERTIFICATIONS

EDUCATION

WORK HISTORY

Dots – Mayfield Heights, Ohio

Managed team of 4 professionals.

Served as mentor to junior team member.

Increased profit by developing, initiating, and managing. Manage the opening and closing store.

Skills in handling money deposit.

Payroll along scheduling.

Skill in store merchandising.

Skills in fashion.

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