Karen Verraneault

**** ******* ****

Denver, Co *0211

303-***-**** (cell)

acyz6g@r.postjobfree.com

Professional with extensive experience in a wide range of areas in finance/business analysis, fraud detection, customer service, ad-hoc research/reporting, and hotels/restaurants: seeking a challenging position that will broaden my experience. Background includes reporting, auditing, account management, research, financial analysis, food/beverage, front desk and training: Technically proficient in micro-soft office suite, oracle, and portals. Strengths include well-organized, detailed oriented, honest, loyal independent learner who searches for new challenges.

Education:

Metropolitan State College (2007-2011), BS Accounting

Community College of Denver (2000-2001), Associates of Art General Studies

Colorado Army National Guard – Health Care (05/91 to 10/96), Honorable discharge

Awards

Top Performer, Circle of Excellence, 100% Quality Assurance, Outstanding Performance, Employee of the Month and Flexibility award

Volunteer Work:

VITA (2010-2011):

Certified with the IRS to prepare tax returns, knowledge of certain tax laws

Professional Experience:

Travel Centers of America (07/16 to Present)

Assistant General Manager

Manage employees on guest services and assist where needed to ensure quality customer service.

Manage the kitchen for cleanliness, ticket times and back-up cook.

Monitor inventory, enter orders, pay bills, and handle food cost reports.

Handle customer complaints in a professional manner and ensure guest satisfaction.

Manage the schedule, payroll and labor costs.

Coverage of shifts where needed and any time of day or night.

Acosta NS Sales (01/16 to 7/16)

Accounting Claims Coordinator

Accounting duties consist of process checks (A/P), reconciliation, invoicing, and deductions.

Detailed contract review and analysis; upload proper contracts for vendors.

Daily email correspondence and customer service to clients.

Assist management as requested on Ad-hoc work, excel projects, and audit for accuracy.

Proficient in SAP, Sharepoint, Oracle, and Microsoft Office

Sprint Nextel Communications (05/99 to 1/16)

Business Finance Analyst/Fraud Management 07/08 to 1/16:

Manage/Audit retail store activity nation-wide for risk, losses, billing and fraud activity. Coordinate with Managers and write up reports to assist with investigations.

Ad-hoc requests for research/trouble shooting.

Generate weekly aging reports and assist with payment arrangements.

Assist in Budget Management and Credit Portal changes and reporting.

Create tables for tracking in Access, SAS and limited SQL. Plan and coordinate project activities. Audit dealer activity of sales and work with sales to plan next step actions for training/support.

Ad-hoc financial analysis and reporting, in charge of providing daily, weekly and monthly reporting packages to upper management teams.

Translate data analysis results into actionable next steps and/or analysis of findings. Provide reporting solutions and data metric analysis that may identify business trends and results.

Utilizes data analysis to explain business issues and financial implications, recommend workflow improvements, or to enable business unit to improve workflow processes.

Business Credit Analyst II 01/07 to 07/08:

Managed a portfolio of Indirect Business/Commercial Dealers totaling $50M plus in receivables.

Report portfolio on a monthly basis. Risk assessments on accounts for credit lines.

Detail and review contracts for validity.

Business Credit Analyst I 08/05 to 01/07:

Risk Management for existing and new business/commercial customers. Accounts Payable/Commission payments. Handled and resolved Dealer and Sales escalations.

Review and analyze financials for businesses that need to extend lines of credit.

Upload and review contract for validity.

Set up payment arrangements, personal guarantees, Cross-Corporate guarantees, Letters of Credit and Dunn & Bradstreet reports.

Lead Credit Analyst 08/04 to 08/05:

Assist Supervisors with monitoring Credit Analyst. Handled call escalations.

Assist with Risk Management of new and existing customers.

Credit Analyst 05/99 to 08/04:

Handle high volume of phone calls, review credit bureaus, consumer device review, collect payments, and assist in updating written policies.

Have handled migration, bank references, financials for corporate accounts and no score review, assigned and policed pin codes, also assisted in training with new hires as needed.

Co-facilitated with the conversion of new billing system, Ensemble

Verry Café (08/12 to 12/15)

Restaurant Manager/ Cook

Manage restaurant and provide high quality customer service.

Manage kitchen and prep-line.

Prepare and file taxes, catering, worked events, maintain inventory.

Nursing Assistant Experience (9 years total)

Mountain Vista Nursing Home

Assistant Home Living

Assisted a resident with Lewy Body Dementia.

Assisted residents with daily activities, bathing, feeding, dressing, transporting

Restaurant and Hotel Experience (8 years total)

Regency Hotel

Black Eyed Pea

Holly West

Village Inn

Wait staff, Front Desk, Cashier, Banquets, Food and Beverage

Ensure highest policy customer service and quality of food service.

Assist customer with hotel needs

Contact this candidate