KELBERT KENNEDY

***-** *** ******

St. Albans

New York 11412

Mobile: 1-929-***-****

E-mail: acyz65@r.postjobfree.com

Career Objective

A polished, results-driven, team oriented professional seeking a position in a growing company that will provide personal and continued professional growth.

Education

University of the West Indies, Mona (2014- 2016)

Master of Science in Human Resource Development

Environmental and Maintenance Management Services (2014)

HACCP Certificate level 1

University of Technology, Jamaica UTECH (2007-2011)

Bachelor of Science in Hospitality and Tourism Management

Major: Tourism Management

University College of the Caribbean UCC (2005-2007)

Associate of Science in Business Administration

HEART TRUST/NTA (2004-2005)

NCTVET Certificate in Data Operation Level 1

St. George’s College (1999-2004)

Six (6) C.X.C. subjects

Employment History

NK Hospitality Limited, Kingston 5, March 2015- December 2016

Title: Assistant Hospitality Manager

• Identify and delegate responsibilities to supervisors and staff to ensure objectives are met and excellent service is consistently achieved for NKCC and NK Deli

• Effectively manage the hospitality unit in the absence of the Hospitality Manager

• Manage operations with passion, integrity, and knowledge while promoting the culture and values of NK Hospitality.

• Implement new company policies and procedures by developing plans and instructing staff.

• Provide direction to supervisors, and staff to achieve goals.

• Consistently review operations and staff to identify any problems, concerns, and opportunities for improvement.

• Provide coaching and feedback to supervisors and staff and assess performance on an ongoing basis.

• Ensure all proper kitchen procedures are followed using HACPP guidelines.

• Consistently monitor labor costs to remain within goals (approve scheduling)

• Solicit guest feedback to understand the needs and wants of customers

• Train and coach staff on guest services principles and practices

• Enforce NK Hospitality policies and procedures, including those for cash handing and safety/security

• Monitor and maintain the Quick Books POS System

• Assist in new menu implementation

• Develop and implement creative solutions to areas of improvement

• Assist in any areas of the operation when staffing constraints require

• Identify employee weaknesses and retrain as necessary

The Courtleigh Hotel and Suites, Kingston 5, November 2010 – February 2015

Title: Food and Beverage Supervisor

Supervising and coordinating activities of dining room personnel to provide fast and courteous service to guest

Greeting and seating the guest

Handling guest complaints

Coordinating setting up of functions

Making reservation for guest functions

Lead banqueting team in serving guest

Communicating all banqueting events to the catering office or any other affecting departments.

Scheduling of staffs, training, staff appraisal, coaching and monitoring

Gathering and distributing banquet contracts to relevant department and persons

Forecasting and cost control

Gaidos Seafood Restaurant of Galveston, Texas USA (Internship) May 2010- August 2010

Title: Trainee Manager for Front of the house.

Ajas Jamaica Ltd/ Norman Manley International Airport (Internship) May 2009-July 2009

Title: Clearance agent/Passenger Services Agent

Collecting General Declaration form from cabin crew and distribute to Customs and Immigration.

Assisting crew members in gather flight plan

Clearing of cargo from in-coming flight

Providing passenger with flight information

Check in passengers on flight

Make boarding announcement

Supervision of unaccompanied minor to get on flight

Sorting, storing and distributing delayed baggage to passengers

Digicel Jamaica October 2008- May 2010

Title: Customer Care Representative

Providing world class customer service

First point of contact

Resolving customers query in a timely manner

Providing accurate information to customer

Recording information from customer

Maintaining call center service level

As a promoter; doing Christmas promotions on their products.

Accent Marketing Jamaica Ltd (April 2007- August 2008)

Title: Customer Service Representative

Answering all incoming calls

Maintaining good Customer Service

Greeting customers

Data Entry

Extra-Curricular Activities

Playing football, reading, dancing and socializing

Skills and Abilities

Excellent Oral and Written Communication skills

A team player with the ability to work effectively

Excellent interpersonal skills

Excellent analytical skills

Computer Literate

Able to work on my own initiative

Detail and Process Oriented

References

Available Upon Request

Contact this candidate