SAUNDRA LOPEZ

**** ******** ******, *******, ** *3025

754-***-**** acyz59@r.postjobfree.com

acyz59@r.postjobfree.com

Customer-centered professional trained and engaged in Medical Billing and Coding focused on delivering excellent service and quality results that will increase the client base, reduce complaints and generate revenue. SKILLS

Medical Coding Systems Medical Billing Medical Terminology ICD-9-CM and CPT Data Entry Cardio Pulmonary Resuscitation Customer Retention Problem Resolution HIPPA Privacy Guidelines Microsoft Office Suite Point of Sales Systems Inventory Management WORK EXPERIENCE

July 2015 – Present

Retail Associate

JO-ANN FABRICS AND CRAFT STORES – Plantation, FL

Processed an Average number of transactions each day at both the cutting counter and register in a timely fashion and helped customers to select product that best fit their personal needs. Answered customers’ questions and addressed problems and complaints in person and via the phone.

Offered exceptional customer services to differentiate promote and sell company products Completed floor replenishment to guarantee availability and promote customer satisfaction. Durable Medical Equipment Intake Representative Aug. 2013 –April 2015 UNIVITA HEALTH INC. – Miramar, FL

Utilize patient health information and knowledge of HIPPA Guidelines, medical terminology, safety requirements; physiology and equipment to determine and assign equipment that address the patient’s needs

Receive, review and enter Physician’s diagnosis and prescription for patient medical equipment Interact with patients to collect data relevant to equipment alignment, delivery and installation Coordinate with physician’s office and insurance company to confirm patient data and referrals, ensure coverage and assign equipment

Process patient equipment requests, secure equipment and follow through to confirm equipment delivery and installation

Hear, identify and resolve patient complaints to ensure customer satisfaction and loyalty Retail Associate Jul. 2010 – Jul. 2013

ROSS STORES - Davie, FL

Responded to customer inquiries and managed the daily organization of the retail floor and fitting rooms to provide a comfortable and convenient shopping experience for the consumers thereby increasing sales and repeat business.

Provided customer service to patrons at the Point of Sale, on the retail floor and Fitting Room Coordinated inventory replenishment for the retail areas Trained new employees in retail and fitting room standards and policies Summer Support – Team Associate Jun. 2008 – Jul. 2008 DOLLYWOOD THEME PARK - Pigeon Forge, TN

Accommodated dining needs and preferences and provided cashier services for guests at themed 150- seat family-style restaurant

Ensured accuracy of customer orders as well as timely and pleasant food presentation and table turnaround.

Inventoried and replenished stores for uninterrupted preparation and service. EDUCATION

Medical Coding and Billing Certification Program Aug. 2010 – Oct. 2011 Sheridan Tech. Center