Customer Service Representative

NUNE LEVONY AN

*** ******** **., *** *** 937-***-****

Brattleboro, VT 05301 *****@****.**

SUMMARY

Administrative professional with 5+ years’ experience in customer service and international freight shipping. Versatile, trilingual, specialist providing quality solutions and ensuring customer satisfaction. SKILLS

Organizational Skills

Wide knowledge of freight

processes/procedures

Project Management

Knowledge FedEx’s COSMOS/EOPS

Systems

Logistical Support & Event Planning

Fluent in Russian (spoken & written)

Fluent in Armenian (spoken & written)

Excellent at multi-tasking

Intercultural communication

EDUCATION AND CERTIFICATION

Yerevan State University Yerevan, Armenia

M.A. Psychology & Sociology Jun 2006

B.A. Psychology & Sociology Jun 2004

FedEx Express International Tbilisi, Georgia

“Trace & Tracking” Course (Advanced Principles of Customer Service) Sep 2012 EMPLOYMENT

Customer Service Representative/ Courier Department Operator Jun 2010 – Dec 2015 FedEx Express Armenia, Yerevan, Armenia

Provided customer service via telephone, email, face-to-face, etc.

Provided information in regards to customs processes, packaging, documentation, etc.

Accepted, processed, tracked, and confirmed receipt of customer deliveries

Contacted other FedEx locations for resolution of customer service complaints/questions/issues

Performed the duties of Import/Export Department Specialist when required

Translated documents dealing with taxes, payroll, vacation forms, scheduling, etc. School Psychologist Sep 2008 – Jan 2010

“Anania Shirakatsi” Lyceum (School), Yerevan, Armenia

Performed psychological assessments for entering students/teachers

Conducted individual/group counseling of students, teachers, and parents

Created/implemented after-school program for children with violent behavioral issues

Cooperated with teacher/parents to monitor student progress, mediate disagreements, and create positive home/ academic environments

Psychology Lecturer Feb 2008 – Jun 2009

Armenian Open University, Yerevan, Armenia

Taught “Psychology & Ethnicity” course to 60+ undergraduate students

Created exam materials/conducted exams for student assessment Insurance Broker Jan 2006 – Jun 2008

Resolution Consultants LLC., Yerevan, Armenia

Provided insurance/re-insurance to individual/corporate clients in Armenia, U.K., and the Republic of Slovakia

Designed and translated insurance documents, advertising materials, monthly statements, etc. EXTRA

Published Writer in Armenia, France, Lebanon, and Nagorno-Karabakh (books, magazine, etc.)

Volunteer/Tour Guide for International Youth/Student Groups in Armenia

Song-writer/performer

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