Customer Service Representative

CHERYL WRIGHT

*** **** ******* **** ******** ** Apt. 3 Lakewood, NJ 08701

732-***-**** ****************@*****.***

OBJECTIVE

To secure another job opportunity to better assist the agencies advancement with my skill set in customer service and clerk assistance

SKILLS & ABILITIES

- Strong Customer Service Skills

- EEOA (Equal Employment Opportunity Act) Advisory Committee

- Strong Communication Skills

- Strong Interpersonal Skills

EXPERIENCE

1987- 2016

Retired

Judicial Clerk 3, Monmouth County Courts

Administered video or audio recordings

Assisted with pre-trial conferences and other hearings

Managed all cases of various docket types

Coordinated all specialized clerical work with the courtroom and judicial chambers to ensure a smooth and continuous operation.

Provided customer services thoroughly by explaining judiciary policies or procedures to court users/customers; review records, and information regarding available services and program eligibility requirements.

Reviewed and Verified records and documents for accuracy, authenticity, completeness and/or conformity.

Handled and Administered all customer service representative training

Assisted with all judicial discipline hearings.

EDUCATION

1980-1981

High School Diploma, Asbury Park NJ, Asbury Park High School

1983-1984

Business and Organization Management, Lincroft NJ, Brookdale Community College

1985-1986

Secretary and Word Processing, Neptune NJ, Monmouth County Vocational School

1997-1998

Cosmetology and Business Management, Ocean Twp. NJ, Concord Cosmetology School

COMMUNICATION

-Presented numerous effective methods to assists court functions to presiding judges and the Advisory committee.

LEADERSHIP

-Implemented a help agency list that focused on the special civil part for landlord and tenants.

-Implemented a daily log sheet that focused on emergent matters for the judge.

-Implemented a daily log sheet and review process that focused on tracking all commitment papers from all Monmouth County Hospital psychiatric divisions.

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