Customer Service Assistant

Torrie Hoult

Office Assistant Administrative

Highly motivated and trustworthy self-starter with demonstrated ability to successfully align skills and talents to achieve business goals and objectives looking for the opportunity to work as entry level Office Assistant for a reputable company

Areas of Strength

Exceptional Customer Service

Organizing & Prioritizing

Highly Adaptable/Fast Learner

Interpersonal Communication

Multi-Tasking

Attention to Detail

Key Skills Assessment

Outgoing, adaptable and able to develop productive professional relationships, and communicate effectively with customers and coworkers.

Dependable, responsible and productive team player with proven ability to succeed in fast-paced environments and manage multiple tasks without sacrificing quality.

Ability to respond calmly and professionally in difficult situations and resolve challenges appropriately.

Computer Proficiencies: Microsoft Word and Excel & PowerPoint.

Professional Experience

Sales Associate, Martin’s Family Clothing Store, Decatur, AL November 2014- Present

Assist in department design and product sales.

Assist customers with purchases while offering exceptional customer service.

Providing honest and positive feedback to customers regarding the best products that fit the customers’ expectations.

Office Assistant Lightfoot Fitness Center, Huntsville, AL December 2013 – May 2014

Promote services and advise customers on fitness.

Ensure exceptional customer service and consistently achieve service initiatives.

Market and promote services while providing excellent customer services to clients.

Courtesy Clerk and Cashier, Kroger, Decatur, AL July 2010 – May 2012

Provide accurate and efficient checkout service for customers and assist with bagging groceries.

Ensure exceptional customer service and consistently achieve service initiatives.

Assist with inventory management by returning products to the appropriate locations.

School Traffic Patrol, Decatur Police Department, Decatur, AL March 2010 – October 2010

Performed traffic control around local schools in adherence to police department guidelines and protocol.

Adhered to all risk and safety procedures.

Travel Agent Assistant, GIG Travel, Decatur, AL May 2007 – December 2013

Provided outstanding customer service by offering information to help the customer choose a perfect vacation.

Performed routine cruise, vacation and air search in a timely manner.

Quality Assistant, 3M Company, Decatur, AL May 2006 – August 2006

Independently conducted a time management study for the 3M manufacturing plant.

Developed a new retrieval system for retaining samples.

Education

MS Human Resource Management, Columbia Southern University, Orange Beach, AL

BS Human Resource Management, Columbia Southern University, Orange Beach, AL

Business Management Coursework, University of Alabama in Huntsville, Huntsville, AL

Business Administration Coursework, Wallace State Community College, Hanceville, AL

Community Activities & Honors

Volunteer, Hartselle First Baptist Church Summer Study Group

Award Recipient, Who’s Who among High School Students

Member, HOSA (National Student Organization)

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