Customer Service Manager

Erin Lines-Contryman

***** ****** **. ** ******, NY 13634 * 315-***-**** * ***********@*****.***

CAREER OBJECTIVE

Office Manager with 5+ years of experience in customer service, scheduling, personnel management, record keeping and clerical work. Aiming to use my proven customer service, communication, and scheduling skills to effectively fill the managerial role in your company. Possess a BS in Business Administration.

CORE COMPETENCIES

Detailed and Organized

Customer Service

PROFESSIONAL EXPERIENCE

Penske Truck Leasing, Watertown, NY

Sales and Operations Management Trainee/ Assistant Rental Manager, December 2013-Present

Answer telephone to provide potential customers with quotes and schedule reservations

Daily scheduling and coordination of drivers to ensure equipment is at appropriate locations

Monitor and update all DOT files for staff to ensure location is compliant

Assist in onboard paperwork and training of new employees

Assist with lease billing, damage billing, and accounts receivable

Assist the service department with purchase orders and inventory

Handle all customer complaints while delivering a legendary customer service experience

Carlisle, Carrothers & Clough, Watertown, New York

Legal Secretary/Office Manager, December 2010-December 2013

Provide executive-level support to partners and attorneys while meeting demanding deadlines

Correspondence with courts, carriers, clients, medical offices, and opposing counsel

Prepare bills for clients and courts

Handle scheduling and calendars for all partners and attorneys

Handle all filing, data management, drafting and editing of short office memos

Answer a multi-line telephone and meet with clients

Target, Watertown, New York

Team Leader/Cash Office Specialist/Front End Supervisor, July 2008-March 2010

Train and coach team members in the department

Conduct interviews for open positions within the store

Prepare department for corporate visits

Provide fast, fun and friendly customer service to guests

Prepare break schedule for cashiers and other front end team members

Handle any guest complaints

Order and ship money after balancing the vault

Key Bank, Watertown, New York

Vault Teller, June 2006-August 2007

Balance the vault at the close of business

Order and ship money

Provide money for other tellers when needed

Handle customer transactions

Plan and participate in marketing campaigns

Provide support to managers within the branch

EDUCATION

SUNY Oswego, Oswego, New York

Bachelor of Science in Business Administration, August 2008

ADDITIONAL SKILLS

Proficient in Microsoft Office

Scanning technology

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