Project Manager Management
Resume:
JOSEPH D. WASHINGTON
**** ********* **., *************, ** 30043
***********@*******.*** - http://www.linkedin.com/in/josephwashington
EXECUTIVE LEVEL PROJECT MANAGEMENT/ BUSINESS INTELLIGENCE
~ BUSINESS PROCESS IMPROVEMENT/REENGINEERING~ PROJECT LEADERSHIP
CAREER FOCUS
Joseph’s focus is to coordinate the initiation, development, and /or implementation of computerized business systems as an executive level project director, or define the needs and structure of projects as a pmo/vice president.
PROFESSIONAL OVERVIEW
Project Management Experience
Planned projects defining goals, schedule, scope / deliverables, and budgets with values up to $17 million.
Coordinated cross-functional teams up to a size of 15 in acquiring software and hardware resources, monitoring status, and controlling project changes.
Coordinated outside vendors and contracts.
Project experience controlling analysis, design, development, testing, and implementation phases.
Extremely well versed in software engineering methodology and practices like Agile (Scrum, XP).
Leadership Experience
Nurtured an idea-sharing environment, embracing both positive and skeptical input, in order harvest best practices.
Solid experience guiding enterprise-level program initiatives.
Applied formal methods such as Rational Unified Process over full System Development Lifecycle.
Conducted extensive review of billing issues using analytics to determine root cause and cure.
Demonstrated consultative skills and the ability to influence others.
Analytical thinker with creative problem solving skills and attention to detail.
Operational Risk, Security Technology and Business Intelligence Experience
Third party and internal risk assessments including discovery, documentation, writing/updating security plan and writing Executive Summary.
Information Security Risk Assessment (ISRA), SDLC
SSO, Access Management/Identity Management
Leading staff and matrix resources (ISOs, SMEs, stakeholders) in identifying and mitigating risk using best practice technical and nontechnical detective and preventive controls.
Building best practice information security framework(s) and optimizing a broad set of security technologies for risk, threat and vulnerability management.
Experience with Data Architecture, Data Integration and Business Intelligence
Contributed to build business dashboards to conduct trend analysis on retail metrics, especially relating to driving sales revenue, customer retention and salesperson productivity.
PROFESSIONAL EXPERIENCE
Senior Project Manager
RentPath, October 2015 – Present
Leads and directs enterprise-level programs and initiatives in support of RentPath client’s strategic objectives. Simultaneously manages work across multiple threads of the Program Management Frameworks, which includes business requirements & process definition and alignment, applications development, data and systems coordination, communications, training, and end user adoption (including training and change management).
Manages work across multiple threads, including definition of business and process requirements and alignment, applications development, data and systems coordination, communications, training, and end user adoption, including training and change management.
Establishes and maintains a tight working partnership with business owners, executives and program teams to rationalize business priorities, requirements and timelines and to facilitate successful implementation.
Maintains project quality and success metrics as defined in conjunction with business owners and stakeholders.
Plans and coordinates end-user testing activities.
Plans, manages and implements software releases, including release scheduling, coordination with sales operations and training as well as end user acceptance activities. Coordinate release activities with other project team members.
Proactively identifies potential issues to project success. Formulate corrective actions to eliminate problems.
Effectively communicates project status to executives and keep business stakeholders informed of project status and all related issues.
Manages and controls changes in program/initiative scope, budget and timeline while communicating impact to management and team.
Identifies, communicate and manage risks that may interfere with program/initiative execution or success.
Continuously monitors development process and proactively work to identify and resolve issues within the projects and across programs.
Maintains a working knowledge of client applications, product suites, customers, and reporting capabilities.
Manage steam workload and assists with the definition and prioritization of upcoming projects, define appropriate staffing, and develop and manage project budgets.
Senior Project Manager Security Work Stream Services
SunTrust Bank, September 2014 – September 2015
Offers leadership to cross-functional SunTrust team, onsite and offshore on the implementation and delivery of core software solutions supporting Technology Risk and Compliance (TRaC) security.
Responsible for implementing core software solutions supporting Technology Risk and Compliance (TRaC) security, access control and attestation tracking operations.
Review, approve and manage project approach, structure and charter through the establishment of project requirements and planning which are in support of the business and client objectives.
Inform Senior Management to establish the appropriate decision making criteria for funding of potential new initiatives and provide leadership in attaining future process maturity levels desired as per the strategy developed in relation to operation excellence.
Senior Project Manager Professional Services
iSTA North America, Sept 2013 – Sept 2014
Provided project leadership, management and oversight of iSTA North America’s Software Deployment and Development efforts. New market implementations, product feature enhancements, payments and client-requested changes. Day to day interaction with project team personnel, communication with key stakeholders including clients and client services, and subject matter experts, ensuring successful project execution.
Managed major initiatives that are critical to the success of the IT organization (regulatory updates, data migrations, new customer system set up, product enhancements).
Estimating and develop project plans in accordance with the client’s needs as early as pre-selling activities, through proposal scoping, project start up, execution and completion.
Managed all aspects of the SDLC using SCRUM, Agile and Waterfall practices.
Directed change control procedures, progress and status reviews, creating contingency and resolution plans as required.
Offered leadership to cross-functional team’s developers, engineers, customer service etc.
Familiar with EDI, POS, Loyalty (Rewards) and CC transactions.
Led completion of AOC and ROC (Report of Compliance) for PCI DSS 2.0 certification using Coal Fire IT Governance Risk and Compliance as the authenticating vendor.
Identified and guided overall project dependencies and ensured project deliverables stay on time, on-target and on-budget.
Trained end users on application functionality and operational procedures implemented.
Senior IT Project Manager Consultant (Consultant)
ING, June 2013 - August 2013
Budget $5 Million
Conducted joint requirements and design activities with division personnel. Coordinated with divisional resources to assist with design of the I-Pay Benefits and State Street Solution. Implemented necessary infrastructure changes needed to support solution (Servers, Enclosures, Active Directory and Web Engineering). Implemented software changes on company systems to support IBM ISAM and TFIM SSO solution with authentication and authorization policy server access to all SSO enabled services.
Coordinated joint testing.
Coordinated joint production deployment and validation.
Performed post production support.
Offered transition support to production operations.
Senior Project Manager
Equifax, December 2010- May 2013
Directed all projects associated with accounting for Equifax’s North American operations, through the consolidation of projects impacting billing, payment, collection and data management systems. Managed critical, customer facing processes and projects collaborating with internal partners and vendors. Projects were dedicated to improvement in existing systems or investments in new systems and service using SaaS for project SDLC. Projects were typically system oriented and had a large number of stakeholders. Projects included: monitoring and refining processes to improve the overall customer experience, ensure SLA adherence, improve quality, and drive efficiencies. Processes included: customer account setup, the POS experience, billing, payments, customer communication, customer tools, customer escalations and customer contact with the call centers.
Notable Projects at Equifax:
Electronic Payment Portal
Budget $100,000
Established electronic payment portal to execute all B2B/B2C invoices. Design of GUI and API; process workflow and training on platform. Conducted UAT; established user group participation of SaaS.
EIPP Platform for North America
Budget $1.5 Million
Functioned as lead manager for North American standardization of Equifax invoicing.
Assumed full-functional responsibility of invoice transformation for US & Canadian operations.
Performed SDLC for SaaS including creation of requirements, business case, project definition, design, pilot testing, data requirements, analysis, system build, implementation and training, sustainability RFI, RFQ and generation of SOW.
Led a cross-functional team of 36 members.
EDI for North American Operations
Budget $60,000
Lead manager for transformation of manual process for EDI solution into automated process by using SaaS establishing requirement definition, business rules, and business process improvement workflows.
Global Billing System
Budget: $21 Million
Accounting lead for Global Billing Initiative to convert all accounting into a standardized global billing platform. Directly managed billing and training on the platform for process transformation.
Senior Project Manager – Vendor Risk and Compliance Control
American Express, March 2010- December 2010
Maintained productive and effective relationships with business leaders, client facing customers and staff groups, to balance business unit priorities and compliance risk across all lines of global billing business. Responsible for managing constantly changing business initiatives with the conversion of BGC status on federal regulatory environment to help business partners meet regulatory and compliance requirements including Banking, Vendor and Strategic Partner Relations, Securities and Financial Services regulation, Consumer Protection, GLBA, Security Awareness, Codes of Conduct, Privacy Acts, Trade Sanctions, Money Laundering Prevention. Assist internal and external partners in self identifying operational, data privacy and financial gaps in PRSA development and evaluation.
Notable Projects:
Vendor Compliance & Risk
Lead analyst for security management. Conducted evaluation of data stored on the vendor’s servers; data security and destruction. Evaluation of operations examining product/service fulfillment, customer access control, credentialing and registration. Assessment of desktop support, network administration, application development, QA, physical and environmental security, BCP/DR and HR.
Project Manager
Gwinnett County Board of Commissioners, June 2008 - March 2010
Continuously met with county-wide department personnel to proactively research current business processes, identified areas of opportunity for improvement, researched solutions, documented current and proposed workflow, and made recommendations involving technological solutions.
Notable Projects with Gwinnett County Board of Commissioners:
Unclaimed Funds Interface
Created the GUI, a database feed and process workflow to establish a platform to view unclaimed funds held by the county.
Configuration of SAP Travel & Expense Module
Managed end delivery of SAP travel and expense module, including functional requirements, stakeholder management, process definition, business analysis, scope management and end deliverables.
Assistant Vice President of Bill Payment Operations and Client Services
Fidelity National Information Services, January 2007 – November 2007
Oversaw the strategic management and operational oversight of the company's e-Billing Department, in order to provide streamlined operations. Served as liaison with accounting to reduce operating costs and gain greater profitability through management of a P& L across all lines of business. Also worked with Strategic Account Managers to identify root problems, promptly resolve customer payment issues and ensure contractual obligations. Managed all user interface technologies and features for the Bill Payment operating system. Completed a monthly dashboard to advise upper management of ongoing projects and department performance based on KPI.
Notable Projects for Fidelity National Information Services:
E-payment Product Development/Implementation
Budget: $2 Million
Served as management lead for product design and marketing analysis of revised bill pay product for online banking. Maintained core responsibility for product life cycle management. Conducted SWOT analysis based on focus groups, competitors and salespeople. Lead for idea screening, business analysis, concept development and testing, beta testing, pricing, market testing and technical implementation.
Senior Payment Processing Manager
General Electric Consumer Finance, June 2005 – November 2006
Coordinated an effort to automate warehouse and related logistics processes for a marketing services company supporting supermarkets and retailers. Created a project plan and work schedule. Monitored and communicated project status. Gathered functional and non-functional requirements for a warehouse management system. Surveyed off-the-shelf warehouse management solutions and made recommendations based on the analysis. Initiated implementation of a warehouse solution by a vendor / service provider.
Team Leader
American Express Financial Advisors, November 1998 – June 2005
Developed platform change for billing MICR and OCR, to handle invoicing for a $4 billion product suite. Ensured quality by following Six Sigma and Standard Software Practice (SSP) project and development methodologies. Produced and maintain effective controls over all cash disbursement and remittance-related processes. Designed and implemented modifications for lines of credit and revenue generation through a PeopleSoft ERP System, including the addition of new fields /screens as well as the addition of new tables to the Customer Master Data Base, the redesign and rewrite of several legacy systems and both batch and on-line programs. Member of redesigned payment processing platform, new hardware and software enhancements, providing $5M in shrinkage and improving operations by 30 percent.
Notable Projects for American Express Financial Advisors:
Platform Reengineering for Check 21
Budget $10 Million
Served as operations SME (subject matter expert) for reengineering of payment remittance platform. Involved in data requirement definition, system builds implementation and training. Examined SaaS for fit gaps in manually performed process to automate and establish production metrics. Worked to establish time and material management using KRONOS. Lead extensive UAT on reengineered platform performing data analysis and issue resolution.
Joseph has also been associated with JP Morgan Chase and General Motors, as a project manager / leader, business analyst.
EDUCATION & AFFILIATIONS
MBA Graduate Studies (Concentration: Finance Marketing Instruments, Risk & Insurance and Business), St. Xavier University (Chicago, IL – 1992-1993)
Bachelor of Arts, Government (Minor: Business Administration; Major Concentration: Finance), Southern Illinois University (Edwardsville, IL - 1985)
U.S. Army – Finance Officer (Ft. Benjamin Harris, Indianapolis, IN 1986-1994)
Project Management Institute,(Member –
Re-certification to be completed in February 2017)
Six Sigma Certification - Green Belt (September 2015)
Scrum Certiification (May 2016)
American Express Leadership Readiness Program
Regulations Training: Equal Credit Opportunity Act (ECOA), Electronic Funds Transfers (EFT), SWIFT, Fair Credit Reporting Act (FCRA), Truth In Lending Act (TILA), Unfair or Deceptive Practices Act (UDAPA), Regulation E, Regulation Z, Regulation D, Foreign Account Tax Compliance Act (FACTA), Anti-money Laundering (AML), US Card – Bank Regulatory Compliance, Patriot Act
INDUSTRY & BUSINESS PROCESS EXPOSURE
Industries:
Banking/Financial Services, Auto, Document Management, IT
Subject Matter:
Strategic Alignment driven Metrics, EPMO, PMO, PMCOE, PPM, Agile, SCRUM & Waterfall, Transformation & Enterprise Organizational Change Management
TECHNICAL EXPOSURE
Finance: Sarbanes-Oxley s404, FDR, Davox, SharePoint Administration, Oracle 11i,TSYS payment system, Peachtree, Multiple Application Processing System (MAPS), Hyperion
Software: MS Office Suite, PeopleSoft Financials, Oracle, Outlook, Lotus Notes, Visio, Quality Companion 2, Microsoft Project, Clarity, Primavera, Salesforce CRM
Databases: FoxPro, SQL Server, SQL Analytics, MS Access, J.P. Morgan Access, DAVOX, FDR, Cisco call center technology, J & B software, Oracle, SAP
Hardware: Banc-Tec, UNISYS, Dell, Opex
Internet: http, HTML, Java
Operating Platforms: Jack Henry, Clear Touch, Precision, Signature, Banc Line, Oracle DB2, Cisco, HP Openview, Checkpoint, Horizon and other Banking Core Platforms, Windows XP 7
PERSONAL CHARACTERISTICS
Able to deal with either high-level business issues or technical details
Creative, analytic problem solver that views issues from multiple angles
Works well in team-oriented or independent environments
Strong focus customer service/customer care
Active explorer of alternatives and improviser when faced with project challenges
Strong belief in value of on-going staff training, education, and mentoring
SKILLS & METHODS EXPOSURE
Project Planning Budgeting Issue & Risk Management Rational Unified Process (RUP)
Requirements Analysis Use Cases DR / Data Modeling Object-Oriented Analysis
Process Modeling Decision Support Change Management Business Process Re-engineering
Analytical Skills Strategic Management
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