Management Information Technology

GREGORY A. DIAMOND

Gregory Diamond 804-***-****

*******.******@*****.***

PROFILE

Business Systems Analyst with twenty-two plus years of financial services experience. I’m a polished professional with a demonstrated history in leading successful strategic guided high profile projects within a collaborative work environment. Solid knowledge of client review documentation, customer/client site visits, business process mappings and workflow process improvements. Strengths include big-picture focus while developing strategic business solutions as outlined within the client requirements. Able to analyze complex business processes, identify improvement opportunities while enhancing data effectiveness/efficiency to enhance data quality. Exhibits outstanding organization skills with strong business acumen, time management, decision making and environment fluency supported with analytic strength and sound logic. Strong knowledge geared towards business problems and opportunities within the context of the requirement that enables the organization to meet their goal.

Core Competencies:

Portfolio Data Management SharePoint Administration Lean Six Sigma Certified

Risk Monitoring/Reporting Process Improvement RMS Management

Third Party Risk Management Requirement Gathering Workflow Mapping

SELECTED ACHIEVEMENTS:

Lean Six Sigma Certification awarded for identifying automation opportunities and operation process enhancements to eliminate defects reduce waste with a cost savings of 150K annually.

Appointed as a SunTrust Bank Co-Chairman for the African American Business Resource Team (AABRT).

Responsible for Implementation and Deployment of supplier management risk based training model for manager led instruction and coaching, created policy procedures and business cadences for program oversight.

Successfully led servicing firm through numerous passing audit examinations and was recognized by executive management for the creation of a supplier management review plan with testing to insulate against audit exceptions.

Experienced and Productive managing suppliers to third and fourth party regulatory risk management requirements. Recognized for managing supplier relationships while monitoring call center operations, risk assessments, service level agreements and performance metrics.

Collaborated with Program Office, Executive and Senior Management and Business Units regarding areas that influences productivity, performance, oversight, compliance conformity to program office policies and the utilization of metrics to strategically manage the third party supplier platform.

Acknowledged for Architectural and Stand-up for suppliers within the Supplier Risk Management Program while shaping operational changes to processes, automation, reporting, contract structure, SLA’s and SOW’s.

Perform Supplier Site Assessments for internal operational and relationship reviews, external on-site supplier evaluations, performance scorecards while documenting action plans remediations and implementing controls.

EXPERIENCE HIGHLIGHTS

Lending Service Provider LLC – Fairfax, VA 12/15 – 10/16

Supplier Program Office Administration

Director of Vendor Management

Architecturally designed multi-layer supplier management program for Servicing Provider.

Served as a key member of the leadership roster focused on the delivery of a quality servicing platform.

Oversaw supplier program for mid-size servicing firm(s) with 100-250 employees collectively. Interacted daily

with senior and executive management officials on large scale projects and program life cycle events.

Gregory A. Diamond

Responsible for due diligence, contract review, on-boarding, disengagement, and generally the build out for the

overall vendor management servicing platform.

Established the protocols and hierarchies for contract review and automate central repository notifications to

supplier management team.

Assist with the implementation of modified policies and procedures for individual business units

Service level (SLA) integration developed scorecards and created model for calibrating quality and performance

related to client oversight management.

Guided internal and external supplier related audits through successful exams results and favorable conclusions.

Gatekeeper for process delivery and implementation. Oversaw change management for corporate policy and

procedure.

Collaborate with Director of Compliance on regulatory updates and issues regarding potentially impacted

operation areas and communicated downstream notifications to executive leadership team, supplier business owner and business units.

Reviewed existing policies and procedures for changes and revisions as needed to meet regulatory mandated

requirements for servicing.

SunTrust Bank – Richmond, VA 08/11 – 12/15

Consumer and Mortgage Third Party Risk Management – Consumer Lending Default

Supplier Relationship Manager /Assistant Vice President

Perform supplier site visits for operational reviews, site audits and supplier performance evaluation.

Coordinated compliance questionnaire and assessment results with Enterprise Owners.

Work with the second line of defense to ensure the sound management and mitigation for operational risks aspects.

Collaborated with various business units, SunTrust audit systems (sas), third party risk management, service management to address supplier compliance and business continuity risk concerns.

Communicated overall supplier health and vendor performance to business units and senior/executive management. Develop and manage Third Party supplier performance scorecards, operational and relationship reviews.

Coordinated risk mitigation efforts between third party suppliers and enterprise assessment owners.

Identified potential areas of compliance vulnerability and risk. Collaborated with program risk office to determine risk acceptance thresholds for downstream communication to service management team. Interpret SLA and risk results and present findings/issues and recommendations.

Partner with various sourcing partners to define the terms and conditions of contract between the bank and the supplier. Completed SOW’s and identified cost savings opportunities.

Developed individual supplier service level agreement business cadences through SLA and SOW requirements.

Build relationship with Business Partners to improve and internal processes and controls

Work with Line of Business Units regarding product performance and development metrics to strategically manage third party suppliers.

Create and monitor actions plans where needed (program compliance, issue Log, complaint Log, site visit Assessment). Managed the day-to-day supplier relationship including monitoring supplier operations, overseeing through governance program office compliance, service/supplier performance and oversight. On-board/off-board third party suppliers.

SunTrust Bank 06/08 – 08/11

Supplier Service Management Program Office

Supplier Relationship Manager

Provide organizational development to internal line of business partners.

Developed and supported the overall governance for the supplier management program office and downstream communicated policy guidelines and business cadence downstream for managing supplier productivity and performance.

Gregory A. Diamond

Supported a performance alignment of the overall supplier chain through a metric and business objective commensurate with the delivery of a strategic management plan alignment of the overall supplier chain through a metric and business objective commensurate with the delivery of a strategic management plan.

Collaborated with line of business units regarding product performance and development metrics to strategically manage third party suppliers

Manage the day to day supplier relationship, monitoring supplier operations and retention performance.

Experience using SharePoint and Archer within a collaborative environment. Implemented the Complaint Management process for the third party supplier.

Responsible for collection and review of supplier’s compliance items with SLAs, policies, procedures and risk requirements.

Define, document and monitor supplier service level agreements and performance metrics. Identify and monitor supplier risk.

On-board/Off-board third party suppliers. Perform various due diligence supplier evaluations for potential vendors competing for opportunities within the RFP space.

SunTrust Bank 03/00 – 06/08

Consumer Default Business Systems Analyst- Information Technology

Business Systems Analyst/ Information Technology Business Unit Coordinator

Analyze audit and document existing business unit workflow processes in addition to defining and documenting user requirements.

Design, automate, test, implement, train and support new and/or enhanced workflow processes and business systems for multiple segments throughout the bank.

Acted as SME for the RMS NG Upgrade project

Acted as SME for the CMS and RMS Replacement project (RMS NG)

Collaborate effectively with functional users, Information Technology Group and other Business/Systems Analysts to improve user productivity through enhancement of system applications and internal processes.

Develop and/or modify macros, reports, policies/procedures, documentation, etc. Serve as systems administrator in supporting and troubleshooting all departmental Web and in-house collections applications.

Modified the RMS letter interface process with an external vendor which enhanced the overall data efficiency within the letter

Selected as the project lead on numerous high profile, high visibility projects.

System administrator for Recovery One, CMS and RMS

Develop and implement procedures and training materials to maximize efficiency.

Utilized knowledge of Sarbanes-Oxley (SOX) protocols to perform routine security audits.

Effectively screened, selected, and managed multiple vendors.

Create Use Case diagrams and workflow charts.

Develop MS Visio diagrams for workflow management objectives while managing complex projects independently.

Generate Test plans and Test cases and obtained business requirements for large scale projects.

EDUCATION

Chowan College – Murfreesboro, NC 1990

TECHNICAL SKILLS

Office Management Software: MS Office Suite – Word, Excel, Access, PowerPoint, Outlook

Project Management Software: MS Project, Visio

Programming Languages: Visual Basic, SQL, MS Access, MS Excel (VBA), ACL (scripts) Data Collection / Reporting Tools: Cognos, X/PTR

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